ZD621 and ZD611 Alert: Cut Error

cutter error
cutter error

Alert: CUT ERROR

Description: The cutter blade is bound and is not moving properly.

Possible Cause - Media, adhesive, or external object has stopped the cutter blade from operating. 

Resolution:
1 — Turn the printer off by holding the power using the POWER button down for 5 seconds. Wait for thee printer to shutdown completely. Turn the printer on.
2 — If the printer does not recover from this error, call a service technician. This is not a operator serviceable item.

Cut Warning: There are no operator serviceable parts in the cutter unit. Never remove the cutter cover (bezel). Never attempt to insert objects or fingers in to the cutter mechanism.