Device Tracker Support
Device Tracker is a cloud-hosted software solution used to track Zebra Android mobile devices, find missing devices and help prevent device inventory shrinkage. The Device Tracker Solution is comprised of:
Device Tracker Cloud Server that is Zebra managed. All devices deployed with the Device Tracker Client Software will communicate with and provide data to the server so that the Administrators, Site Managers, and Associates can manage the availability and accessability of their devices.
Device Tracker Client Software that runs on all Zebra Android Mobile devices that are tracked. It enables the client device to send location updates to the Device Tracker cloud-server which enables finding lost devices by utilizing the BLE beaconing system and remote alarms on the lost device.
Device Tracker is supported on Zebra devices running Android Oreo or higher. For a detailed list of supported devices please refer to TechDocs
DEVICE TO VERSION/OPERATING SYSTEM COMPATIBILITY
The table below lists Device Tracker compatible devices (and respective operating systems).
+ VERSION 5.6.0 COMPATIBILITY
+ Denotes devices with battery-based secondary BLE
# Denotes devices with device-based secondary BLE
Device tracker supported devices list:
Device | Android 8.0 (Oreo) |
Android 10.x (A10) |
Android 11.x (A11) | Android 13 |
EC50 | X# | X# | ||
ET51 | X | |||
MC22 | X | |||
MC27 | X | |||
MC3300 | X+ | |||
MC3300AX | X+ | |||
MC3300X | X | X+ | ||
MC93 | X | X | X | |
TC21 | X | X | X (BSP 13-18-19.00-TG-U00 or later) |
|
TC26 | X | X | X (BSP 13-18-19.00-TG-U00 or later) |
|
TC51 | X+ | |||
TC52 | X+ | X+ | X+ | X+ (BSP 13-18-19.00-TG-U00 or later) |
TC52AX | X+ | X+ (BSP 13-18-19.00-TG-U00 or later) |
||
TC52X | X+ | X+ | X+ (BSP 13-18-19.00-TG-U00 or later) |
|
TC53 | X+ (BSP 11-15-23.00-RG-U00 or later) |
|||
TC56 | X+ | |||
TC57X | X+ | X+ | ||
TC58 | X+ (BSP 11-15-23.00-RG-U00 or later) |
|||
TC72 | X | X | X | X (BSP 13-18-19.00-TG-U00 or later) |
TC73 | X+ | |||
TC78 | X+ | |||
TC77 | X | X (BSP 13-18-19.00-TG-U00 or later) |
||
TC75x | X |
Enterprise Login Screen supported devices list:
Device | Version (1.0) |
EC50 | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) |
MC22 | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) |
MC27 | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) |
MC3300AX | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) |
MC3300X | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) |
MC93 | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) |
TC21 | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) A13 (*Supported in BSP 13-18-19.00-TG-U00 and above) |
TC26 | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) A13 (*Supported in BSP 13-18-19.00-TG-U00 and above) |
TC52 | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) A13 (*Supported in BSP 13-18-19.00-TG-U00 and above) |
TC52AX | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) A13 (*Supported in BSP 13-18-19.00-TG-U00 and above) |
TC52X | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) A13 (*Supported in BSP 13-18-19.00-TG-U00 and above) |
TC53 | A11 (*Supported in BSP 11-19-15.00-RG-U00-STD-ATH-04 and above) |
TC58 | A11 (*Supported in BSP 11-19-15.00-RG-U00-STD-ATH-04 and above) |
TC72 | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) A13 (*Supported in BSP 13-18-19.00-TG-U00 and above) |
TC73 | A11 (*Supported in BSP 11-19-15.00-RG-U00-STD-ATH-04 and above) |
TC77 | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) A13 (*Supported in BSP 13-18-19.00-TG-U00 and above) |
TC78 | A11 (*Supported in BSP 11-19-15.00-RG-U00-STD-ATH-04 and above) |
WT6300 | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) |
+ VERSION 5.5.0 COMPATIBILITY
+ Denotes devices with battery-based secondary BLE
# Denotes devices with device-based secondary BLE
Device tracker supported devices list:
Device | Android 8.0 (Oreo) |
Android 10.x (A10) |
Android 11.x (A11) | Android 13 |
EC50 | X# | X# | ||
ET51 | X | |||
MC22 | X | |||
MC27 | X | |||
MC3300 | X+ | |||
MC3300AX | X+ | |||
MC3300X | X | X+ | ||
MC93 | X | X | X | |
TC21 | X | X | X (BSP 13-18-19.00-TG-U00 or later) |
|
TC26 | X | X | X (BSP 13-18-19.00-TG-U00 or later) |
|
TC51 | X+ | |||
TC52 | X+ | X+ | X+ | X+ (BSP 13-18-19.00-TG-U00 or later) |
TC52AX | X+ | X+ (BSP 13-18-19.00-TG-U00 or later) |
||
TC52X | X+ | X+ | X+ (BSP 13-18-19.00-TG-U00 or later) |
|
TC53 | X+ (BSP 11-15-23.00-RG-U00 or later) |
|||
TC56 | X+ | |||
TC57X | X+ | X+ | ||
TC58 | X+ (BSP 11-15-23.00-RG-U00 or later) |
|||
TC72 | X | X | X | X (BSP 13-18-19.00-TG-U00 or later) |
TC73 | X+ | |||
TC78 | X+ | |||
TC77 | X | X (BSP 13-18-19.00-TG-U00 or later) |
||
TC75x | X |
Enterprise Login Screen supported devices list:
Device | Version (1.0) |
EC50 | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) |
MC22 | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) |
MC27 | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) |
MC3300AX | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) |
MC3300X | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) |
MC93 | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) |
TC21 | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) A13 (*Supported in BSP 13-18-19.00-TG-U00 and above) |
TC26 | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) A13 (*Supported in BSP 13-18-19.00-TG-U00 and above) |
TC52 | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) A13 (*Supported in BSP 13-18-19.00-TG-U00 and above) |
TC52AX | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) A13 (*Supported in BSP 13-18-19.00-TG-U00 and above) |
TC52X | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) A13 (*Supported in BSP 13-18-19.00-TG-U00 and above) |
TC53 | A11 (*Supported in BSP 11-19-15.00-RG-U00-STD-ATH-04 and above) |
TC58 | A11 (*Supported in BSP 11-19-15.00-RG-U00-STD-ATH-04 and above) |
TC72 | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) A13 (*Supported in BSP 13-18-19.00-TG-U00 and above) |
TC73 | A11 (*Supported in BSP 11-19-15.00-RG-U00-STD-ATH-04 and above) |
TC77 | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) A13 (*Supported in BSP 13-18-19.00-TG-U00 and above) |
TC78 | A11 (*Supported in BSP 11-19-15.00-RG-U00-STD-ATH-04 and above) |
WT6300 | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) |
+ VERSION 5.4.0 COMPATIBILITY
+ Denotes devices with battery-based secondary BLE
# Denotes devices with device-based secondary BLE
Device tracker supported devices list:
Device | Android 8.0 (Oreo) |
Android 10.x (A10) |
Android 11.x (A11) |
EC50 | X# | X# | |
ET51 | X | ||
MC22 | X | ||
MC27 | X | ||
MC3300 | X+ | ||
MC3300AX | X+ | ||
MC3300X | X | X+ | |
MC93 | X | X | X |
TC21 | X | X | |
TC26 | X | X | |
TC51 | X+ | ||
TC52 | X+ | X+ | X+ |
TC52AX | X+ | ||
TC52X | X+ | X+ | |
TC53 | X+ (BSP 11-15-23.00-RG-U00 or later) |
||
TC56 | X+ | ||
TC57X | X+ | X+ | |
TC58 | X+ (BSP 11-15-23.00-RG-U00 or later) |
||
TC72 | X | X | X |
TC73 | X+ | ||
TC78 | X+ | ||
TC77 | X | ||
TC75x | X | ||
WT6300 | X | X |
Enterprise Login Screen supported devices list:
Device | Version (1.0) |
EC50 | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) |
MC22 | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) |
MC27 | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) |
MC3300AX | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) |
MC3300X | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) |
MC93 | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) |
TC21 | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) |
TC26 | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) |
TC52 | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) |
TC52AX | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) |
TC52X | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) |
TC53 | A11 (*Supported in BSP 11-19-15.00-RG-U00-STD-ATH-04 and above) |
TC58 | A11 (*Supported in BSP 11-19-15.00-RG-U00-STD-ATH-04 and above) |
TC72 | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) |
TC73 | A11 (*Supported in BSP 11-19-15.00-RG-U00-STD-ATH-04 and above) |
TC77 | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) |
TC78 | A11 (*Supported in BSP 11-19-15.00-RG-U00-STD-ATH-04 and above) |
WT6300 | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) |
+ Version 5.3.0 Compatibility
+ Denotes devices with battery-based secondary BLE
# Denotes devices with device-based secondary BLE
Device tracker supported devices list:
Device | Android 8.0 (Oreo) |
Android 10.x (A10) |
Android 11.x (A11) |
EC50 | X# | X# | |
ET51 | X | ||
MC22 | X | ||
MC27 | X | ||
MC3300 | X+ | ||
MC3300AX | X+ | ||
MC3300X | X | X+ | |
MC93 | X | X | X |
TC21 | X | X | |
TC26 | X | X | |
TC51 | X+ | ||
TC52 | X+ | X+ | X+ |
TC52AX | X+ | ||
TC52X | X+ | X+ | |
TC53 | X+ (BSP 11-15-23.00-RG-U00 or later) |
||
TC56 | X+ | ||
TC57X | X+ | X+ | |
TC58 | X+ (BSP 11-15-23.00-RG-U00 or later) |
||
TC72 | X | X | X |
TC73 | X+ | ||
TC78 | X+ | ||
TC77 | X | ||
TC75x | X | ||
WT6300 | X | X |
Enterprise Login Screen supported devices list:
Device | Version (1.0) |
EC50 | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) |
MC22 | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) |
MC27 | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) |
MC3300AX | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) |
MC3300X | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) |
MC93 | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) |
TC21 | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) |
TC26 | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) |
TC52 | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) |
TC52AX | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) |
TC52X | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) |
TC53 | A11 (*Supported in BSP 11-19-15.00-RG-U00-STD-ATH-04 and above) |
TC58 | A11 (*Supported in BSP 11-19-15.00-RG-U00-STD-ATH-04 and above) |
TC72 | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) |
TC73 | A11 (*Supported in BSP 11-19-15.00-RG-U00-STD-ATH-04 and above) |
TC77 | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) |
TC78 | A11 (*Supported in BSP 11-19-15.00-RG-U00-STD-ATH-04 and above) |
WT6300 | A11 (*Supported in BSP 11-33-08.00-RG-U00-STD-HEL-04 and above) |
+ Version 5.2.0 Compatibility
+ Denotes devices with battery-based secondary BLE
# Denotes devices with device-based secondary BLE
Device | Android 8.0 (Oreo) |
Android 10.x (A10) |
Android 11.x (A11) |
EC50 | X# | X# | |
ET51 | X | ||
MC22 | X | ||
MC27 | X | ||
MC3300 | X+ | ||
MC3300AX | X+ | ||
MC3300X | X | X+ | |
MC93 | X | X | X |
TC21 | X | X | |
TC26 | X | X | |
TC51 | X+ | ||
TC52 | X+ | X+ | X+ |
TC52AX | X+ | ||
TC52X | X+ | X+ | |
TC53 | X+ (BSP 11-15-23.00-RG-U00 or later) |
||
TC56 | X+ | ||
TC72 | X | X | X |
WT6300 | X | X |
+ Version 5.1.0 Compatibility
+ Denotes devices with battery-based secondary BLE
# Denotes devices with device-based secondary BLE
Device | Android 8.0 (Oreo) |
Android 10.x (A10) |
Android 11.x (A11) |
EC50 | X# | X# | |
MC22 | X | ||
MC27 | X | ||
MC3300 | X+ | ||
MC3300AX | X+ | ||
MC3300X | X | X+ | |
MC93 | X | X | |
TC21 | X | X | |
TC26 | X | X | |
TC51 | X+ | ||
TC52 | X+ | X+ | X+ |
TC52AX | X+ | ||
TC52X | X+ | X+ | |
TC56 | X+ | ||
TC72 | X | X | X |
+ Version 5.0.0 Compatibility
+ Denotes devices with battery-based secondary BLE
# Denotes devices with device-based secondary BLE
Device | Android 8.0 (Oreo) |
Android 10.x (A10) |
Android 11.x (A11) |
EC50 | X# | X# | |
MC22 | X | ||
MC27 | X | ||
MC3300 | X+ | ||
MC3300AX | X+ | ||
MC3300X | X | X+ | |
MC93 | X | X | |
TC21 | X | ||
TC26 | X | ||
TC51 | X+ | ||
TC52 | X+ | X+ | X+ |
TC52AX | X+ | ||
TC52X | X+ | X+ | |
TC56 | X+ | ||
TC72 | X | X | X |
+ Version 4.2.0 Compatibility
+ Denotes devices with battery-based secondary BLE
# Denotes devices with device-based secondary BLE
Device | Android 8.0 (Oreo) |
Android 10.x (A10) |
Android 11.x (A11) |
EC50 | X# | X# | |
MC22 | X | ||
MC27 | X | ||
MC3300 | X+ | ||
MC3300AX | X+ | ||
MC3300X | X | ||
MC93 | X | X | |
TC21 | X | ||
TC26 | X | ||
TC51 | X+ | ||
TC52 | X+ | X | X |
TC52AX | X+ | ||
TC56 | X+ | ||
TC72 | X | X | X |
+ Version 4.1.0 Compatibility
Device | Android 8.0 (Oreo) |
Android 10.x (A10) |
EC50 | X | |
MC22 | X | |
MC27 | X | |
MC3300 | X | |
MC3300x | X | |
MC93 | X | X |
TC21 | X | |
TC26 | X | |
TC51 | X | |
TC52 | X | X |
TC56 | X | |
TC72 | X | X |
+ Version 4.0.0 Compatibility
Device | Android 8.0 (Oreo) |
Android 10.x (A10) |
TC51 | X | |
TC52 | X | X |
TC72 | X | X |