Device Tracker Support
Device Tracker is a cloud-hosted software solution used to track Zebra Android mobile devices, find missing devices and help prevent device inventory shrinkage. The Device Tracker Solution is comprised of:
Device Tracker Cloud Server that is Zebra managed. All devices deployed with the Device Tracker Client Software will communicate with and provide data to the server so that the Administrators, Site Managers, and Associates can manage the availability and accessability of their devices.
Device Tracker Client Software that runs on all Zebra Android Mobile devices that are tracked. It enables the client device to send location updates to the Device Tracker cloud-server which enables finding lost devices by utilizing the BLE beaconing system and remote alarms on the lost device.
Device Tracker is supported on Zebra devices running Android Oreo or higher. For a detailed list of supported devices please refer to TechDocs
Important information about Device Tracker:
- Device Tracker 4.0 or later is the cloud-based version, which replaces Device Tracker On-Prem 3.0 or earlier.
- Device Tracker On-Prem 3.0 or earlier is the on-premise version, which is incompatible with Device Tracker 4.0 or later and cannot be upgraded to the cloud-based version.
DEVICE TO VERSION/OPERATING SYSTEM COMPATIBILITY
The table below lists Device Tracker compatible devices (and respective operating systems).
+ Version 4.1.0 Compatibility
| Device | Android 8.0 (Oreo) |
Android 10.x (Q) |
| EC50 | X | |
| MC22 | X | |
| MC27 | X | |
| MC3300 | X | |
| MC3300x | X | |
| MC93 | X | X |
| TC21 | X | |
| TC26 | X | |
| TC51 | X | |
| TC52 | X | X |
| TC56 | X | |
| TC72 | X | X |
+ Version 4.0.0 Compatibility
| Device | Android 8.0 (Oreo) |
Android 10.x (Q) |
| TC51 | X | |
| TC52 | X | X |
| TC72 | X | X |
ZEBRA ONECARE™
For high uptime and availability, we can help your business ensure its Zebra mobile computers, bar code scanners, RFID devices and wireless LAN (WLAN) infrastructure are online and ready for business.
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VisibilityIQ™ OneCare™
VisibilityIQ™ OneCare™ provides critical operational information to give you insight into key repair KPIs, service levels and repair service performance.