Device Diagnostic Tool

Device Diagnostic Tool 2.4 Now Available

Download the latest version of Zebra’s powerful, on-device troubleshooting tool below or from the Google Play Store.  See the release notes to learn about these and other changes.

Zebra’s free Device Diagnostic Tool (DDT) quickly tests the hardware, battery, software, and connectivity on most Zebra Android mobile computers to determine device health and functionality. This powerful, user-friendly tool can quickly troubleshoot device issues that users can resolve themselves in the field, limiting downtime and unnecessary returns for repair. If your device does need repair, running the DDT test will help isolate the problem when you seek additional support.


DDT may be downloaded below as an .APK file or it can be installed from the Google Play store. Before downloading, please check the Supported Devices tab below to determine if DDT 2.4 can be installed on your device(s).


INSTALLATION

.APK File Installation Steps

  1. Click the Download DDT 2.4 (.APK file) button below to download the .APK file.
  2. When the .APK file is downloaded or copied by your administrator to the device, open the .APK file on the device to install DDT.

 

Google Play Store Installation Steps

  1. Click the Google Play button below to access the application from the Google Play store.
  2. Click the Install button.

LAUNCH

Once Installation is complete:

  1. DDT is available for use from the application menu on the device.
  2. Click the Open button to launch the application.
  3. If prompted, grant all the permissions requested.
  4. Press Run Tests to run all tests on the device – or select specific tests from the list on the screen to run those tests. 

See the Resources and Guides tab below for information on configuring DDT, log files, admin and user modes, and pass/fail test criteria.

Please visit this page regularly to download the latest version of Device Diagnostic Tool.


The Device Diagnostic Tool 2.4 is available for the following Zebra Android mobile computers:

Device Android Operating System
CC605 Oreo
CC610 Oreo
EC30 Oreo, Android 10
EC50 Android 10
EC55 Android 10
ET50 Marshmallow
ET51 Android 10
ET56 Android 10
L10A Oreo, Android 10
MC18 KitKat, Lollipop
MC22 Android 10
MC27 Android 10
MC32 Lollipop
MC33 Non-GMS Nougat, Oreo
MC33x Android 10
MC40 Lollipop
MC67 KitKat
MC93 Oreo, Android 10
MC96 Oreo
PS20J Oreo, Android 10
TC20 Nougat, Oreo
TC21 Android 10
TC25 Nougat, Oreo
TC26 Android 10
TC51 Marshmallow, Nougat, Oreo
TC52 Oreo, Android 10
TC52X Android 10
TC55* KitKat
TC56 Marshmallow, Nougat, Oreo
TC57 Oreo, Android 10
TC57X Android 10
TC70* KitKat, Lollipop
TC70x Marshmallow, Nougat
TC72 Oreo, Android 10
TC75* KitKat, Lollipop
TC75x Marshmallow, Nougat, Oreo
TC77 Oreo, Android 10
TC8000 Lollipop, Oreo
TC83 Android 10
VC80 Oreo
VC83 Oreo, Android 10
WT6300 Android 10

Android Operating System versions supporting Device Diagnostic Tool 2.4:

  • KitKat: Android 4.4 to 4.4.4
  • Lollipop: Android 5.0 to 5.1.1
  • Marshmallow: Android 6.0 to 6.0.1
  • Nougat:  Android 7.0 to 7.1
  • Oreo:  Android 8.0 to Android 8.1
  • Pie : Android 9.0
  • Android 10

*For devices with Android KitKat 4.1.1 to 4.4.3, please download DDT 1.0

The following eight tests are available to run with Device Diagnostic Tool 2.4:

  • Audio Test: Checks whether the device microphone and speaker are functioning correctly. The user is required to record sample audio and listen to the sample audio recording to execute this test.

  • Battery Test: Measures and reports the health of the battery. The following battery related information is provided: battery capacity, battery level, part number, serial number, manufacture date, decommission status, voltage, current, and temperature.

  • Bluetooth Test: Checks whether bluetooth is functioning correctly. The following Bluetooth related information is provided: Bluetooth name, radio power cycle result, radio functional/non-functional, and discoverable/connectable.

  • Button Test: Checks the operation of push-to-talk, left or right scan trigger, and volume up and volume down device buttons. The user is required to push the applicable buttons on the device to execute this test.

  • Scanner Test: Checks whether the device can successfully scan a barcode without error. The user is required to perform the scan operation to execute this test.

  • Touch Panel Test: Checks whether the touch panel of device is functioning correctly. The user is required to touch the display to execute this test.

  • WiFi Test: Measures the signal strength, availability of WiFi, and checks for operation of the WiFi radio. The following WiFi related information is provided: MAC address, network test results from specified address, radio power cycle result, signal strength, ESSID, IP address, BSSID, and speed.

Note, to run the test, users must now manually enable WIFI on all devices and also enable location service on Android 10 devices. A message displays to prompt the user to turn on WIFI or location service prior to running the test. If wifi is not enabled the test will not run. If location service is not enabled, the test will run however the ESSID value will display “location not enabled”

  • ·WWAN Test:  Measures the cellular network connection strength and checks for operation of the WWAN radio. The following WWAN information is provided: SIM state, voice state, data state, WAN type, signal strength, phone number, and device ID. Note, if a SIM card is not detected, a caution message displays informing the user that a SIM card is not installed and the test will not run.

Note, to comply with Android security requirements, when this test is run on Android 10 devices, the test details screen no longer displays the device ID and the history log file no longer captures the device ID or the device service number. 

Training Video

null

Device Diagnostic Tool 2.x
Overview with Italian Subtitles

null

Device Diagnostic Tool 2.x
Overview with Portuguese Subtitles

null

Device Diagnostic Tool 2.x
Overview with French Subtitles

null

Device Diagnostic Tool 2.x
Overview with Japanese Subtitles

null

Device Diagnostic Tool
Overview in English with Subtitles

null

Device Diagnostic Tool 2.x
Overview with Chinese Subtitles

null

Device Diagnostic Tool 2.x
Overview with German Subtitles

null

Device Diagnostic Tool 2.x
Overview with Spanish Subtitles

Documentation

Configuring DDT 2.4
Learn about the configuration settings and reporting options.

Testing Criteria in DDT 2.4
Learn about the pass and fail criteria for each test.

Using DDT 2.4
Access information about user modes, launching the application, and the user interface.

DDT 2.4 Release Notes
Learning about enhancements and fixes, as well as other minor improvements included in most recent releases.

Additional Information About DDT 2.4
Learn about the diagnostic tests, supported devices, device orientation, and split screen support.

Configuring DDT 2.4
Learn about the configuration settings and reporting options.

Testing Criteria in DDT 2.4
Learn about the pass and fail criteria for each test.

Using DDT 2.4
Access information about user modes, launching the application, and the user interface.

DDT 2.4 Release Notes (in English)
Learning about enhancements and fixes, as well as other minor improvements included in most recent releases.

Additional Information About DDT 2.4
Learn about the diagnostic tests, supported devices, device orientation, and split screen support.

Configuring DDT 2.4
Learn about the configuration settings and reporting options.

Testing Criteria in DDT 2.4
Learn about the pass and fail criteria for each test.

Using DDT 2.4
Access information about user modes, launching the application, and the user interface.

DDT 2.4 Release Notes (in English)
Learning about enhancements and fixes, as well as other minor improvements included in most recent releases.

Additional Information About DDT 2.4
Learn about the diagnostic tests, supported devices, device orientation, and split screen support.

Configuring DDT 2.4
Learn about the configuration settings and reporting options.

Testing Criteria in DDT 2.4
Learn about the pass and fail criteria for each test.

Using DDT 2.4
Access information about user modes, launching the application, and the user interface.

DDT 2.4 Release Notes (in English)
Learning about enhancements and fixes, as well as other minor improvements included in most recent releases.

Additional Information About DDT 2.4
Learn about the diagnostic tests, supported devices, device orientation, and split screen support.

Configuring DDT 2.4
Learn about the configuration settings and reporting options.

Testing Criteria in DDT 2.4
Learn about the pass and fail criteria for each test.

Using DDT 2.4
Access information about user modes, launching the application, and the user interface.

DDT 2.4 Release Notes (in English)
Learning about enhancements and fixes, as well as other minor improvements included in most recent releases.

Additional Information About DDT 2.4
Learn about the diagnostic tests, supported devices, device orientation, and split screen support.

Configuring DDT 2.4
Learn about the configuration settings and reporting options.

Testing Criteria in DDT 2.4
Learn about the pass and fail criteria for each test.

Using DDT 2.4
Access information about user modes, launching the application, and the user interface.

DDT 2.4 Release Notes (in English)
Learning about enhancements and fixes, as well as other minor improvements included in most recent releases.

Additional Information About DDT 2.4
Learn about the diagnostic tests, supported devices, device orientation, and split screen support.

Configuring DDT 2.4
Learn about the configuration settings and reporting options.

Testing Criteria in DDT 2.4
Learn about the pass and fail criteria for each test.

Using DDT 2.4
Access information about user modes, launching the application, and the user interface.

DDT 2.4 Release Notes (in English)
Learning about enhancements and fixes, as well as other minor improvements included in most recent releases.

Additional Information About DDT 2.4
Learn about the diagnostic tests, supported devices, device orientation, and split screen support.

Configuring DDT 2.4
Learn about the configuration settings and reporting options.

Testing Criteria in DDT 2.4
Learn about the pass and fail criteria for each test.

Using DDT 2.4
Access information about user modes, launching the application, and the user interface.

DDT 2.4 Release Notes (in English)
Learning about enhancements and fixes, as well as other minor improvements included in most recent releases.

Additional Information About DDT 2.4
Learn about the diagnostic tests, supported devices, device orientation, and split screen support.


 

Device Diagnostic Tool 1.0 (Unsupported)

The Device Diagnostic Tool Release 1.0 was launched in 2015 for select mobile computers with Android KitKat, Windows Mobile 6.5, and Windows CE 5.0., 6.0, 7.0 operating systems. Release 1.0 continues to be available for download however it is no longer supported. The following tests are available in Release 1.0:

  • Battery Test
  • Bluetooth Test
  • GPS Test
  • System Test
  • WiFi/WLAN Test
  • WWAN Test

For a list of supported devices and OS versions, please expand the Device Diagnostic Tool 1.0 option below and review the device compatibility section for each operating system. 

+ Download Device Diagnostic Tool 1.0 (Unsupported)

Installation Requirements

Please refer to the Release Notes Document.

Versions

 Windows CE 5.0, 6.0, 7.0 and Windows Mobile 6.5

+

1.3.8

Release Date: 

July 2015

Device Compatibility

Please refer to the Release Notes Document for up to date Device Models supported.

  • - EP10 Mobile Computer
  • - ES400 Enterprise Smartphone
  • - MC2100 Mobile Computer
  • - MC55 Mobile Computer Series
  • - MC65 Mobile Computer
  • - MC67
  • - MC75 3.5G Worldwide Enterprise Digital Assistant (EDA)
  • - MC75A Mobile Computer
  • - MC9190-G Mobile Computer
  • - MC9200 Mobile Computer
  • - Omnii XT15
  • - VC70 Vehicle-mounted Computer
  • - WT41N0

Documentation

ZebraDiagnosticTool Staging Barcode Download 11 KB

Software

ZebraDeviceDiagTool.1.3.8.cab

CAB file

 Download 96 KB

 Android KitKat 4.1.1 to 4.4.3

+

1.0

Release Date: 

July 2015

Device Compatibility

Please refer to the Release Notes Document for up to date Device Models supported.

  • - MC40
  • - TC55 Touch Computer
  • - TC70
  • - TC75

Software

Dev_Diag_Tool_for_Android_092415.apk

APK file

 Download 872 KB

 

+

1.3.8

Release Date: 

July 2015

Device Compatibility

Please refer to the Release Notes Document for up to date Device Models supported.

Documentation

Device Diagnostic Tool User Guide Download 956 KB
Zebra OneCare Device Diagnostic Service Release Notes Download 678 KB

Software

Required DLL for former PSION Mobile Computers.zip

 Download 10 KB
Zebra PSION_Dev_Diag_EXTENSIONS.cab

CAB file

 Download 35 KB

+

1.0

Release Date: 

July 2015

Device Compatibility

Please refer to the Release Notes Document for up to date Device Models supported.

Documentation

Guide to Zebra Device Diagnostic Tool for ANDROID V1.0 Download 922 KB
Zebra Diagnostic Tool Android Staging Barcode Download 6 KB
Zebra OneCare Device Diagnostic Service Release Notes (ANDROID) Download 654 KB

Unrestricted


Unrestricted
With Login


Demoware


Restricted


Subscription

ZEBRA ONECARE™ 

For maximum uptime and availability, we can help your business ensure its Zebra mobile computers, bar code scanners, RFID devices and wireless LAN (WLAN) infrastructure are online and ready for business.

M

VisibilityIQ™ OneCare™ 

VisibilityIQ™ OneCare™ provides critical operational information to give you insight into key repair KPIs, service levels and repair service performance.

Free to customers with a Zebra OneCare™  active contract.

Looking for Broader Support?

Reach out for immediate support today.