Device Diagnostic Tool Support & Downloads | Zebra

Device Diagnostic Tool

Zebra’s free Device Diagnostic Tool (DDT) quickly tests the hardware, battery, software, and connectivity on most Zebra Android mobile computers to determine device health and functionality. This powerful, user-friendly tool can quickly troubleshoot device issues that users can resolve themselves in the field, limiting downtime and unnecessary returns for repair. If your device does need repair, running the DDT test will help isolate the problem when you seek additional support.


DDT may be downloaded below as an .APK file or it can be installed from the Google Play store. Before downloading, please check the Supported Devices tab below to determine if DDT 2.1 can be installed on your device(s).


INSTALLATION

.APK File Installation Steps

  1. Click the Download DDT 2.1 (.APK file) button below to download the .APK file.
  2. When the .APK file is downloaded or copied by your administrator to the device, open the .APK file on the device to install DDT.

 

Google Play Store Installation Steps

  1. Click the Google Play button below to access the application from the Google Play store.
  2. Click the Install button.

LAUNCH

Once Installation is complete:

  1. DDT is available for use from the application menu on the device.
  2. Click the Open button to launch the application.
  3. If prompted, grant all the permissions requested.
  4. Press Run Tests to run all tests on the device – or select specific tests from the list on the screen to run those tests. 

See the Resources and Guides tab below for information on configuring DDT, log files, admin and user modes, and pass/fail test criteria.

Please visit this page regularly to download the latest version of Device Diagnostic Toot.


The Device Diagnostic Tool 2.1 is available for the following Zebra Android mobile computers:

Device Android Operating System
MC18 KitKat, Lollipop
MC32 Lollipop
MC33 Oreo
MC67 KitKat
TC20 Nougat, Oreo
TC25 Nougat, Oreo
TC51 Marshmallow, Nougat, Oreo
TC52 Oreo
TC55* KitKat
TC56 Marshmallow, Nougat, Oreo
TC57 Oreo
TC70* KitKat, Lollipop
TC70x Marshmallow, Nougat
TC75* KitKat, Lollipop
TC75x Marshmallow, Nougat
TC8000 Lollipop

Android Operating System versions supporting Device Diagnostic Tool 2.1:

  • KitKat: Android 4.4 to 4.4.4
  • Lollipop: Android 5.0 to 5.1.1
  • Marshmallow: Android 6.0 to 6.0.1
  • Nougat:  Android 7.0 to 7.1
  • Oreo:  Android 8.0 to Android 8.1
  • Pie : Android 9.0

*For devices with Android KitKat 4.1.1 to 4.4.3, please download DDT 1.0

The following eight tests are available to run with Device Diagnostic Tool 2.1:

  • Audio Test: Checks whether the device microphone and speaker are functioning correctly. The user is required to record sample audio and listen to the sample audio recording to execute this test.
  • Battery Test: Measures and reports the health of the battery. The following battery related information is provided: part number, serial number, manufacture date, decommission status, voltage, current, and temperature.
  • Bluetooth Test: Checks whether bluetooth is functioning correctly. The following Bluetooth related information is provided: Bluetooth name, radio power cycle result, radio functional/non-functional, and discoverable/connectable.
  • Button Test: Checks the operation of push-to-talk, left or right scan trigger, and volume up and volume down device buttons. The user is required to push the applicable buttons on the device to execute this test.
  • Scanner Test: Checks whether the device can successfully scan a barcode without error. The user is required to perform the scan operation to execute this test.
  • Touch Panel Test: Checks whether the touch panel of device is functioning correctly. The user is required to touch the display to execute this test.
  • WLAN Test: Measures the signal strength, availability of Wi-Fi, and checks for operation of the WiFi radio. The following WiFi related information is provided: MAC address, network test results from specified address, radio power cycle result, signal strength, ESSID, IP address, BSSID, and speed.
  • ·WWAN Test: Measures the cellular network connection strength and checks for operation of the WWAN radio. The following WWAN information is provided: SIM state, voice state, data state, WAN type, signal strength, phone number, and device ID.

Training Video

null

Device Diagnostic Tool 2.x Overview

Documentation

Configuring DDT 2.1
Learn about the configuration settings and reporting options.

Testing Criteria in DDT 2.1
Learn about the pass and fail criteria for each test.

Using DDT 2.1
Access information about user modes, launching the application, and the user interface.

DDT 2.1 Release Notes
Learning about enhancements and fixes, as well as other minor improvements included in most recent releases.

Additional Information About DDT 2.1
Learn about the diagnostic tests, supported devices, device orientation, and split screen support.


 

Device Diagnostic Tool 1.0 (Unsupported)

The Device Diagnostic Tool Release 1.0 was launched in 2015 for select mobile computers with Android KitKat, Windows Mobile 6.5, and Windows CE 5.0., 6.0, 7.0 operating systems. Release 1.0 continues to be available for download however it is no longer supported. The following tests are available in Release 1.0:

  • Battery Test
  • Bluetooth Test
  • GPS Test
  • System Test
  • WiFi/WLAN Test
  • WWAN Test

For a list of supported devices and OS versions, please expand the Device Diagnostic Tool 1.0 option below and review the device compatibility section for each operating system. 

+ Download Device Diagnostic Tool 1.0 (Unsupported)

Installation Requirements

Please refer to the Release Notes Document.

Versions

 Windows CE 5.0, 6.0, 7.0 and Windows Mobile 6.5

+

1.3.8

Release Date: 

July 2015

Device Compatibility

Please refer to the Release Notes Document for up to date Device Models supported.

  • - EP10 Mobile Computer
  • - ES400 Enterprise Smartphone
  • - MC2100 Mobile Computer
  • - MC55 Mobile Computer Series
  • - MC65 Mobile Computer
  • - MC67
  • - MC75 3.5G Worldwide Enterprise Digital Assistant (EDA)
  • - MC75A Mobile Computer
  • - MC9190-G Mobile Computer
  • - MC9200 Mobile Computer
  • - Omnii XT15
  • - VC70 Vehicle-mounted Computer
  • - WT41N0

Documentation

ZebraDiagnosticTool Staging Barcode Download 11 KB

Software

ZebraDeviceDiagTool.1.3.8.cab

CAB file

 Download 96 KB

 Android KitKat 4.1.1 to 4.4.3

+

1.0

Release Date: 

July 2015

Device Compatibility

Please refer to the Release Notes Document for up to date Device Models supported.

  • - MC40
  • - TC55 Touch Computer
  • - TC70
  • - TC75

Software

Dev_Diag_Tool_for_Android_092415.apk

APK file

 Download 872 KB

 

+

1.3.8

Release Date: 

July 2015

Device Compatibility

Please refer to the Release Notes Document for up to date Device Models supported.

  • - EP10 Mobile Computer
  • - ES400 Enterprise Smartphone
  • - MC2100 Mobile Computer
  • - MC55 Mobile Computer Series
  • - MC65 Mobile Computer
  • - MC67
  • - MC75 3.5G Worldwide Enterprise Digital Assistant (EDA)
  • - MC75A Mobile Computer
  • - MC9190-G Mobile Computer
  • - MC9200 Mobile Computer
  • - Omnii XT15
  • - VC70 Vehicle-mounted Computer
  • - WT41N0

Documentation

Device Diagnostic Tool User Guide Download 956 KB
Zebra OneCare Device Diagnostic Service Release Notes Download 678 KB

Software

Required DLL for former PSION Mobile Computers.zip

 Download 10 KB
Zebra PSION_Dev_Diag_EXTENSIONS.cab

CAB file

 Download 35 KB

+

1.0

Release Date: 

July 2015

Device Compatibility

Please refer to the Release Notes Document for up to date Device Models supported.

  • - MC40
  • - TC55 Touch Computer
  • - TC70
  • - TC75

Documentation

Guide to Zebra Device Diagnostic Tool for ANDROID V1.0 Download 922 KB
Zebra Diagnostic Tool Android Staging Barcode Download 6 KB
Zebra OneCare Device Diagnostic Service Release Notes (ANDROID) Download 654 KB

Unrestricted

Unrestricted
With Login

Demoware

Restricted

Subscription

ZEBRA ONECARE

For maximum uptime and availability, we can help your business ensure its Zebra mobile computers, bar code scanners, RFID devices and wireless LAN (WLAN) infrastructure are online and ready for business.

M

VisibilityIQ™ OneCare®

VisibilityIQ™ OneCare® provides critical operational information to give you insight into key repair KPIs, service levels and repair service performance.

Free to customers with a Zebra OneCare active contract.

Looking for Broader Support?

Reach out for immediate support today.