Device Diagnostic Tool
Device Diagnostic Tool 2.3 Now Available
Download the latest version of Zebra’s powerful, on-device troubleshooting tool below or from the Google Play Store. DDT 2.3 includes: improved battery and WWAN tests, a new requirement to manually enable Wi-Fi and location services prior to test, a help button linking to Zebra.com, and new administrative settings to enable users to run tests individually. See the release notes to learn about these and other changes.
Zebra’s free Device Diagnostic Tool (DDT) quickly tests the hardware, battery, software, and connectivity on most Zebra Android mobile computers to determine device health and functionality. This powerful, user-friendly tool can quickly troubleshoot device issues that users can resolve themselves in the field, limiting downtime and unnecessary returns for repair. If your device does need repair, running the DDT test will help isolate the problem when you seek additional support.
DDT may be downloaded below as an .APK file or it can be installed from the Google Play store. Before downloading, please check the Supported Devices tab below to determine if DDT 2.3 can be installed on your device(s).
INSTALLATION
.APK File Installation Steps
- Click the Download DDT 2.3 (.APK file) button below to download the .APK file.
- When the .APK file is downloaded or copied by your administrator to the device, open the .APK file on the device to install DDT.
Google Play Store Installation Steps
- Click the Google Play button below to access the application from the Google Play store.
- Click the Install button.
LAUNCH
Once Installation is complete:
- DDT is available for use from the application menu on the device.
- Click the Open button to launch the application.
- If prompted, grant all the permissions requested.
- Press Run Tests to run all tests on the device – or select specific tests from the list on the screen to run those tests.
See the Resources and Guides tab below for information on configuring DDT, log files, admin and user modes, and pass/fail test criteria.
Please visit this page regularly to download the latest version of Device Diagnostic Tool.
The Device Diagnostic Tool 2.3 is available for the following Zebra Android mobile computers:
| Device | Android Operating System |
|---|---|
| CC605 | Oreo |
| CC610 | Oreo |
| EC30 | Oreo, Android 10 |
| EC50 | Android 10 |
| EC55 | Android 10 |
| ET50 | Marshmallow |
| ET51 | Android 10 |
| ET56 | Android 10 |
| L10A | Oreo, Android 10 |
| MC18 | KitKat, Lollipop |
| MC22 | Android 10 |
| MC27 | Android 10 |
| MC32 | Lollipop |
| MC33 | Non-GMS Nougat, Oreo |
| MC33x | Android 10 |
| MC40 | Lollipop |
| MC67 | KitKat |
| MC93 | Oreo, Android 10 |
| MC96 | Oreo |
| PS20J | Oreo, Android 10 |
| TC20 | Nougat, Oreo |
| TC21 | Android 10 |
| TC25 | Nougat, Oreo |
| TC26 | Android 10 |
| TC51 | Marshmallow, Nougat, Oreo |
| TC52 | Oreo, Android 10 |
| TC52X | Android 10 |
| TC55* | KitKat |
| TC56 | Marshmallow, Nougat, Oreo |
| TC57 | Oreo, Android 10 |
| TC57X | Android 10 |
| TC70* | KitKat, Lollipop |
| TC70x | Marshmallow, Nougat |
| TC72 | Oreo, Android 10 |
| TC75* | KitKat, Lollipop |
| TC75x | Marshmallow, Nougat, Oreo |
| TC77 | Oreo, Android 10 |
| TC8000 | Lollipop, Oreo |
| TC83 | Android 10 |
| VC80 | Oreo |
| VC83 | Oreo, Android 10 |
| WT6300 | Android 10 |
Android Operating System versions supporting Device Diagnostic Tool 2.3:
- KitKat: Android 4.4 to 4.4.4
- Lollipop: Android 5.0 to 5.1.1
- Marshmallow: Android 6.0 to 6.0.1
- Nougat: Android 7.0 to 7.1
- Oreo: Android 8.0 to Android 8.1
- Pie : Android 9.0
- Android 10
*For devices with Android KitKat 4.1.1 to 4.4.3, please download DDT 1.0
The following eight tests are available to run with Device Diagnostic Tool 2.3:
- Audio Test: Checks whether the device microphone and speaker are functioning correctly. The user is required to record sample audio and listen to the sample audio recording to execute this test.
- Battery Test: Measures and reports the health of the battery. The following battery related information is provided: battery capacity, battery level, part number, serial number, manufacture date, decommission status, voltage, current, and temperature.
- Bluetooth Test: Checks whether bluetooth is functioning correctly. The following Bluetooth related information is provided: Bluetooth name, radio power cycle result, radio functional/non-functional, and discoverable/connectable.
- Button Test: Checks the operation of push-to-talk, left or right scan trigger, and volume up and volume down device buttons. The user is required to push the applicable buttons on the device to execute this test.
- Scanner Test: Checks whether the device can successfully scan a barcode without error. The user is required to perform the scan operation to execute this test.
- Touch Panel Test: Checks whether the touch panel of device is functioning correctly. The user is required to touch the display to execute this test.
- WiFi Test: Measures the signal strength, availability of WiFi, and checks for operation of the WiFi radio. The following WiFi related information is provided: MAC address, network test results from specified address, radio power cycle result, signal strength, ESSID, IP address, BSSID, and speed.
Note, to run the test, users must now manually enable WIFI on all devices and also enable location service on Android 10 devices. A message displays to prompt the user to turn on WIFI or location service prior to running the test. If wifi is not enabled the test will not run. If location service is not enabled, the test will run however the ESSID value will display “location not enabled”
- ·WWAN Test: Measures the cellular network connection strength and checks for operation of the WWAN radio. The following WWAN information is provided: SIM state, voice state, data state, WAN type, signal strength, phone number, and device ID. Note, if a SIM card is not detected, a caution message displays informing the user that a SIM card is not installed and the test will not run.
Note, to comply with Android security requirements, when this test is run on Android 10 devices, the test details screen no longer displays the device ID and the history log file no longer captures the device ID or the device service number.
Training Video
Device Diagnostic Tool 2.x
Overview with Italian Subtitles
Device Diagnostic Tool 2.x
Overview with Portuguese Subtitles
Device Diagnostic Tool 2.x
Overview with German Subtitles
Device Diagnostic Tool 2.x
Overview with Japanese Subtitles
Device Diagnostic Tool 2.x
Overview with Chinese Subtitles
Device Diagnostic Tool
Overview in English with Subtitles
Device Diagnostic Tool 2.x
Overview with French Subtitles
Device Diagnostic Tool 2.x
Overview with Spanish Subtitles
Documentation
Configuring DDT 2.3
Learn about the configuration settings and reporting options.
Testing Criteria in DDT 2.3
Learn about the pass and fail criteria for each test.
Using DDT 2.3
Access information about user modes, launching the application, and the user interface.
DDT 2.3 Release Notes
Learning about enhancements and fixes, as well as other minor improvements included in most recent releases.
Additional Information About DDT 2.3
Learn about the diagnostic tests, supported devices, device orientation, and split screen support.
Configuring DDT 2.2
Learn about the configuration settings and reporting options.
Testing Criteria in DDT 2.2
Learn about the pass and fail criteria for each test.
Using DDT 2.2
Access information about user modes, launching the application, and the user interface.
DDT 2.2 Release Notes (in English)
Learning about enhancements and fixes, as well as other minor improvements included in most recent releases.
Additional Information About DDT 2.2
Learn about the diagnostic tests, supported devices, device orientation, and split screen support.
Configuring DDT 2.2
Learn about the configuration settings and reporting options.
Testing Criteria in DDT 2.2
Learn about the pass and fail criteria for each test.
Using DDT 2.2
Access information about user modes, launching the application, and the user interface.
DDT 2.2 Release Notes (in English)
Learning about enhancements and fixes, as well as other minor improvements included in most recent releases.
Additional Information About DDT 2.2
Learn about the diagnostic tests, supported devices, device orientation, and split screen support.
Configuring DDT 2.2
Learn about the configuration settings and reporting options.
Testing Criteria in DDT 2.2
Learn about the pass and fail criteria for each test.
Using DDT 2.2
Access information about user modes, launching the application, and the user interface.
DDT 2.2 Release Notes (in English)
Learning about enhancements and fixes, as well as other minor improvements included in most recent releases.
Additional Information About DDT 2.2
Learn about the diagnostic tests, supported devices, device orientation, and split screen support.
Configuring DDT 2.2
Learn about the configuration settings and reporting options.
Testing Criteria in DDT 2.2
Learn about the pass and fail criteria for each test.
Using DDT 2.2
Access information about user modes, launching the application, and the user interface.
DDT 2.2 Release Notes (in English)
Learning about enhancements and fixes, as well as other minor improvements included in most recent releases.
Additional Information About DDT 2.2
Learn about the diagnostic tests, supported devices, device orientation, and split screen support.
Configuring DDT 2.2
Learn about the configuration settings and reporting options.
Testing Criteria in DDT 2.2
Learn about the pass and fail criteria for each test.
Using DDT 2.2
Access information about user modes, launching the application, and the user interface.
DDT 2.2 Release Notes (in English)
Learning about enhancements and fixes, as well as other minor improvements included in most recent releases.
Additional Information About DDT 2.2
Learn about the diagnostic tests, supported devices, device orientation, and split screen support.
Configuring DDT 2.2
Learn about the configuration settings and reporting options.
Testing Criteria in DDT 2.2
Learn about the pass and fail criteria for each test.
Using DDT 2.2
Access information about user modes, launching the application, and the user interface.
DDT 2.2 Release Notes (in English)
Learning about enhancements and fixes, as well as other minor improvements included in most recent releases.
Additional Information About DDT 2.2
Learn about the diagnostic tests, supported devices, device orientation, and split screen support.
Configuring DDT 2.2
Learn about the configuration settings and reporting options.
Testing Criteria in DDT 2.2
Learn about the pass and fail criteria for each test.
Using DDT 2.2
Access information about user modes, launching the application, and the user interface.
DDT 2.2 Release Notes (in English)
Learning about enhancements and fixes, as well as other minor improvements included in most recent releases.
Additional Information About DDT 2.2
Learn about the diagnostic tests, supported devices, device orientation, and split screen support.
Device Diagnostic Tool 1.0 (Unsupported)
The Device Diagnostic Tool Release 1.0 was launched in 2015 for select mobile computers with Android KitKat, Windows Mobile 6.5, and Windows CE 5.0., 6.0, 7.0 operating systems. Release 1.0 continues to be available for download however it is no longer supported. The following tests are available in Release 1.0:
- Battery Test
- Bluetooth Test
- GPS Test
- System Test
- WiFi/WLAN Test
- WWAN Test
For a list of supported devices and OS versions, please expand the Device Diagnostic Tool 1.0 option below and review the device compatibility section for each operating system.
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ZEBRA ONECARE™
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