Repair Address Changes: Europe, Africa, Latin America, Canada and APAC

Zebra is making important changes affecting the repair of devices in some EMEA, LATAM and APAC countries. These upcoming changes reflect ongoing efforts to provide best in-class support and repair to our customers. Some of these changes reflect the expanded relationship between Zebra and Communications Test Design, Inc. CTDI is a repair-focused, innovative, award-winning vendor that has been a global leader in device repair since 1975. 

APAC
  • The transition begins on October 7 and will take place gradually by country over a period of several months
  • Please click on your location under the APAC section below to access the new ship to address for the repair of your products.
  • All repair ship to address changes are effective October 7 with the exception of: 
    • Hong Kong: October 8 
    • Australia: January 22 
    • Malaysia: February 24 
    • Thailand: February 24
    • China: The transition begins in April and will take place gradually by product family through June 2020. Please click on China under the APAC section below to access additional information about the repair transition, including the new ship-to address for the repair of mobile computing & scanning products and printers.
Europe and Africa
  • Ship-to address changes in Europe and Africa are complete. Please click on your location below to access                         the new ship-to address for the repair of mobile computing and scanning products
Latin America
  • Ship-to address changes in Latin America are now complete
  • Please click on your location below to access the new ship-to address for the repair of mobile computing and                       scanning products, including additional information about repair process changes
North America (Canada)
  • The transition begins on July 8 and will take place gradually by product family over a period of several months
  • Please click on Canada under the North America section below to access additional information about the repair                   transition, including the new ship-to address for the repair of mobile computing and scanning products

Our Zebra teams are working diligently to make this operational change seamless for our partners and customers. However, please do take note of the following additional important information:

  • All repairs must be authorized by Zebra and be accompanied by an authorization (RMA) number 
  • Always use the shipping instructions Zebra provides with your authorization 
  • Please discard any pre-printed labels you may have with the old address

  For details, please click on your location below:

 

Should you have any questions about these changes, please contact your Zebra Representative.

Europe 

+ Belgium

Zebra Service Center
c/o CTDI
Rue de Liège 70
6180 Courcelles
Belgium

+ Czech Republic

Zebra Service Center
c/o DHL Freight Modřice Projekt Zebra
Evropská 840
664 42 Modřice
Czech Republic

+ France

Zebra Service Center
c/o CTDI
4 rue de l’Energie
67870 Griesheim-près-Molsheim
France

+ Germany

Zebra Service Center
c/o CTDI
Erfurter Höhe 10a
99610 Soemmerda
Germany

+ Hungary

Zebra Service Center
c/o CTDI
Budapest
Tóth Árpad utca 1/B
1183
Hungary

+ Italy

Zebra Service Center
c/o CTDI
Via Galileo Galilei 13/15
20090 Assago Milan
Italy

+ Netherlands

Zebra Service Center
c/o CTDI
Vennootstraat 2
5804 CN Venray
Netherlands

+ Poland

Zebra Service Center
c/o CTDI
Sp. z o.o. ul. Logistyczna 7
05-090 Sękocin Stary
Poland

+ Portugal

Zebra Service Center
c/o CTDI
Polígono Industrial da Granja Rua Primeiro de Maio, 32
2625-717 Vialonga
Portugal

+ Romania

Zebra Service Center
c/o CTDI
077135, Mogosoaia,
Strada Buiacului 2, Ilfov, Romania,
Hala B1 Gate 3
Contact person: Toader Cristian
Phone number: +40 766 186 596

+ Russia

Zebra Service Center
c/o CTDI
Lavochkina Street, 19, bldg 4
Moscow
125502
Russian Federation

+ Spain

Zebra Service Center
c/o CTDI
Av. Leonardo da Vinci, 13
28906 Getafe Madrid
Spain

+ Customers Who Currently Ship Direct to Brno

Zebra Service Center
c/o CTDI
Sp. z o.o. ul. Logistyczna 7
05-090 Sękocin Stary
Poland

Africa

+ Ghana

Zebra Service Center
c/o Technologia Group SA
Unit 12A, Growthpoint Office Park, 140 Tonetti St, Halfway House
Midrand
1685 South Africa

+ South Africa

Zebra Service Center
c/o Technologia Group SA
Unit 12A, Growthpoint Office Park, 140 Tonetti St, Halfway House
Midrand
1685 South Africa

APAC

+ Australia

Beginning January 22, please send your Zebra mobile computing and scanning products to our new repair partner at the address below : 

Zebra Service Centre
c/o CTDI
Attention: John Richards
122 – 124 Melrose Drive
Tullamarine, 3043
Australia 

+ China

From April through June 2020, the repair of mobile computers & scanning products and printers will begin to transition from the Shanghai depot to our new repair partner at the address listed below.

Zebra Service Centre

CTDI (Beijing) Ltd Co. 
# 8 Building 3rd Floor Wes, 
No. 30 Yuhua Road 
Beijing 
Beijing 
Shunyi District 
101318 
China

The repair transition will take place gradually by product family through June 2020.

Please do take note of the following additional important information:

  • All repairs must be authorized by Zebra and be accompanied by an authorization (RMA) number.
  • The new address will be provided with each repair authorization (RMA).
  • To ensure devices are sent to the correct repair center, customers should use the shipping instructions provided by Zebra with their return authorizations (RMAs).
  • Please discard any pre-printed labels you may have with the old address.

+ Hong Kong

Beginning October 8, please send your Zebra mobile computing and scanning products to our new repair partner at the address below :

Zebra Service Centre
c/o CTDI Hong Kong Limited
Unit B 8/F Tat Ming Industrial
Building Number 44-52
Ta Chuen Ping Street
Kwai Chung
N.T. Hong Kong

+ Malaysia

Beginning February 24, please send your Zebra mobile computing and scanning products to our new repair partner at the address below :

Zebra Service Centre
c/o Highpoint Service Network Sdn. Bhd.
No. 1 Jalan TP6,
Sime UEP Industrial Park,
47600 Subang Jaya,
Selangor,
Malaysia

+ New Zealand Printers

Beginning October 7, please send your Zebra printer products to our new repair partner at the address below :

Zebra Service Centre
c/o Loop Technologies
9 Vickery Street
Te Rapa
Hamilton 3200
New Zealand

+ Philippines

Beginning October 7, please send your Zebra mobile computing and scanning products to our new address below :

Zebra Service Centre
c/o Tronix Master Inc,
REHub Building
12 Quezon Avenue
corner 7 Kitanlad Street
Quezon City
Philippines

+ Singapore

Beginning October 7th, 2019 and continuing through February 2020, the repair of mobile computers & scanning products will begin to transition from the former depot to our new repair partner at the address listed below.

Please send your Zebra products to our new repair partner at this address:

Zebra Service Centre
c/o Communications Test Design Singapore, PTE. LTD
2 Woodland Sector 1
Woodland spectrum 1, #03-16
Singapore 738068

+ Thailand

Beginning February 24, please send your Zebra mobile computing & scanning products and printers to our new repair partner at the address below:

Zebra Service Centre
c/o Highpoint Service Network Co.,Ltd.
1428 Rama 3 Road (Soi 64)
Chong Nonsi, Yannawa,
Bangkok 10120
Thailand

+ Vietnam

Beginning October 7, please send your Zebra mobile computing and scanning products to our new repair partner at the address below :

Zebra Service Centre
c/o
Delfi Technologies Company Limited
A4-E23 Truong Son street
Ward 02 - Tan Binh District
Ho Chi Minh City
Vietnam

Latin America

+ Argentina

Summary of Changes for Zebra Repairs in Argentina
  • New Address: Send all authorized repairs to our new repair partner CTDI.
  • New Request Form: Immediately begin to use a new form when emailing repair authorization requests.

Please review the following information for more details about these important changes.

1. New Repair Ship-To Address

Beginning June 3, please send your Zebra devices to our new repair partner at the address below:

Zebra Service Center
CTDI Argentina S.A. Avenida Cordoba 1353
C1055AAD CABA, Argentina

Please note the following additional important information:

  • Always use the shipping instructions Zebra provides with your repair authorizations (RMAs)
  • Please discard pre-printed labels with the old address
  • Devices with a valid return authorization may be dropped-off at the repair depot

2. New Form to Request Repair Authorizations

Effective immediately, please use the new Repair Request Form when emailing repair authorization requests. Discard previous versions of the RMA request form and only use this new form when submitting repairs requests by email.

Highlights of the New RMA Email Form

  • The new form is an interactive .pdf, which ensures required data fields are completed, and provides several fields with convenient drop-down or date-picker options
  • A new Entitlement Check link takes you directly to Zebra’s Warranty Check tool to quickly verify whether your device serial number is covered by warranty or a Zebra OneCare service contract
  • Use the Add Items button to insert lines for additional devices

Please download and unzip the new form file to access the new form, user guide, and short video.

+ Brazil

Summary of Changes for Zebra Repairs in Brazil
  • New Address: Send all devices to our new repair partner CTDI
  • New Request Form: Use a new form when emailing repair authorization requests
  • New Quotation Process: Per incident (billable) repairs for Zebra printers will now be quoted after they have been received and diagnosed by the repair facility

Please review the following information for more details about these important changes.

1. New Repair Ship-To Address

Beginning June 3, please send your Zebra device(s) to our new repair partner at the address below:

CTDI do Brasil LTDA Avenida Comendador Aladino Selmi
4630 - GR2 Campinas - Mod. 18 a 21
Campinas, SP, Brasil CEP: 13069-096

CNPJ: 01.812.661/0001-84 – I.E.: 244.698.974.115

These changes reflect the expanded relationship between Zebra and Communications Test Design, Inc. CTDI is a repair-focused, innovative, award-winning vendor that has been a global leader in device repair since 1975.

Please note the following additional important information:

  • To ensure timely processing of the nota fiscal, update your ERP system with the new ship-to address
  • Always use the shipping instructions Zebra provides with your repair authorizations (RMAs)
  • Please discard pre-printed labels with the old address
  • Customer drop-off is not available; shipments must be delivered by carrier to the CTDI depot
  • There are no changes to collections processes for devices covered by applicable Zebra OneCare™ services and Legal Warranty (90 days) entitled devices

2. New Form to Request Repair Authorizations

Beginning June 3, use the new Formulário Para Solicitação De Reparo (RMA) when emailing repair authorization requests. Discard previous versions of the RMA request form and only use this new form when submitting repairs requests by email.

Highlights of the New RMA Email Form

  • The new form is an interactive .pdf which ensures required data fields are completed, and provides several fields with convenient drop-down or date-picker options
  • A new Entitlement Check link takes you directly to Zebra’s Warranty Check tool to quickly verify whether your device serial number is covered by warranty or a Zebra OneCare service contract
  • Use the Add Items button to insert lines for additional devices
  • The Submit button attaches the form to an email with the Zebra address pre-populated  

Please download and unzip the new form file to access the new form and user guide.

3. Repair Quotations for Printer Per Incident Repairs

Zebra will now process per incident repairs for all products the same way. The flat rate price for printer repairs will now be quoted after the printer has been received and diagnosed by the repair facility.

Zebra’s Repair Help Desk will provide notification when the quote is available. Repair will not begin until the quote has been accepted and a Purchase Order or formal approval has been received.

+ Colombia

Summary of Changes for Zebra Repairs in Colombia
  • New Address: Send all authorized repairs to our new repair partner managed by CTDI
  • New Request Form: Immediately begin to use a new form when emailing repair authorization requests
  • Repair Options for Per Incident (Time and Materials) Repairs: For devices not covered by warranty or Zebra OneCare™ contract, please contact a local repair partner for repair options

Please review the following information for more details about these important changes.

1. New Repair Ship-To Address

Beginning June 11, please send your Zebra devices to a different repair depot, at the new address below:

LineaDatascan S.A.
Cl. 96 #13 - 19
110221 Bogotá
Cundinamarca
Colombia

This change reflects the expanded relationship between Zebra and Communications Test Design, Inc. CTDI is a repair-focused, innovative, award-winning vendor that has been a global leader in device repair since 1975.

Please note the following additional important information:

  • Always use the shipping instructions Zebra provides with your repair authorizations (RMAs)
  • Please discard pre-printed labels with the old address
  • Customer drop-off is not available; shipments must be delivered by carrier to the depot 

2. New Form to Request Repair Authorizations

Effective immediately, please use the new Repair Request Form when emailing repair authorization requests. Discard previous versions of the RMA request form and only use this new form when submitting repairs requests by email.

Highlights of the New RMA Email Form

  • The new form is an interactive .pdf, which ensures required data fields are completed, and provides several fields with convenient drop-down or date-picker options
  • A new Entitlement Check link takes you directly to Zebra’s Warranty Check tool to quickly verify whether your device serial number is covered by warranty or a Zebra OneCare service contract
  • Use the Add Items button to insert lines for additional devices
  • The Submit button attaches the form to an email with the Zebra address pre-populated

Please download and unzip the new form file to access the new form, user guide, and short video.

3. Repair Options for Per Incident (Time & Materials) Repairs

Beginning June 11, for devices not covered by warranty or Zebra OneCare™ contract, please use one of the following per incident (time & materials) repair services most convenient for you:

  • For mobile computer, scanning devices, and all printer models, contact LineaDatascan at (571) 746-6333
  • For desktop, card, industrial, and other non-mobile printers, you may optionally contact a local Printer Repair Specialist (PRS). Use Zebra’s online Partner Locator on Zebra.com to find a local service partner.

+ Mexico

Summary of Changes for Zebra Repairs in Mexico
  • New Address: Send mobile computer and scanning devices to Zebra’s Anil Repair Depot
  • New Request Form: Immediately begin to use a new form when emailing repair authorization requests

Please review the following information for more details about these important changes.

1. New Repair Ship-To Address

Beginning May 13, please send your mobile computer and scanning devices to Zebra’s Anil Repair Depot at the address below:

Av. Añil # 571 4to piso, Loc. 405
Col. Granjas Mexico
Del. Iztacalco C.P 08400

Please note the following additional important information:

  • Always use the shipping instructions Zebra provides with your repair authorizations (RMAs)
  • Please discard pre-printed labels with the old address

2. New Form to Request Repair Authorizations

Effective immediately, please use the new Repair Request Form when emailing repair authorization requests.

Highlights of the New RMA Email Form

  • The new form is an interactive .pdf, which ensures required data fields are completed, and provides several fields with convenient drop-down or date-picker options
  • A new Entitlement Check link takes you directly to Zebra’s Warranty Check tool to quickly verify whether your device serial number is covered by warranty or a Zebra OneCare service contract
  • Use the Add Items button to insert lines for additional devices
  • The Submit button attaches the form to an email with the Zebra address pre-populated

Please download and unzip the new form file to access the new form, user guide, and short video.

+ Other LATAM Countries

The following change applies to all LATAM countries excluding Argentina, Brazil, Colombia, and Mexico


Please note: there is no change to repair ship-to addresses.

Effective immediately, please use the Repair Request Form when emailing repair authorization requests.

Highlights of the New RMA Email Form

  • The new form is an interactive .pdf, which ensures required data fields are completed, and provides several fields with convenient drop-down or date-picker options
  • A new Entitlement Check link takes you directly to Zebra’s Warranty Check tool to quickly verify whether your device serial number is covered by warranty or a Zebra OneCare service contract
  • Use the Add Items button to insert lines for additional devices
  • The Submit button attaches the form to an email with the Zebra address pre-populated

Please download and unzip the new form file to access the new form, user guide, and short video.

North America

+ Canada

Summary of Changes for Zebra Repairs in Canada

On July 8, the repair of mobile computers and scanning products will begin to transition from the Markham, Canada depot to our new repair partner at the address listed below. Now all your Zebra devices will be repaired at the same location.

Zebra Service Center
2480 Meadowvale Blvd, Unit 3
Mississauga, ON L5N 8M6

The repair transition will take place gradually by product family over a period of several months.

Please do take note of the following additional important information:

  • All repairs must be authorized by Zebra and be accompanied by an authorization (RMA) number.
  • The new address will be provided with each repair authorization (RMA).
  • To ensure devices are sent to the correct repair center, customers should use the shipping instructions provided by Zebra with their return authorizations (RMAs).
  • Please discard any pre-printed labels you may have with the old address.
  • This change does not affect the repair location for Zebra printers.

Please note, different devices may need to be returned to separate repair depot locations, even within the same repair order.