Modifiche all’indirizzo di riparazione: Europa, Africa, America Latina, Canada e APAC

Zebra sta apportando importanti modifiche alla riparazione dei dispositivi in alcuni Paesi delle regioni EMEA, LATAM e APAC. Le prossime modifiche riflettono gli sforzi in corso per fornire assistenza e supporto di categoria superiore ai nostri clienti. Alcune di queste modifiche riflettono la relazione ampliata tra Zebra e Communications Test Design, Inc. CTDI è un fornitore innovativo, premiato e incentrato sulla riparazione che è leader globale nella riparazione dei dispositivi dal 1975. 

APAC
  • La transizione inizierà il giorno 7 ottobre e procederà gradualmente per Paese per un periodo di diversi mesi
  • Fate clic sulla vostra posizione nella sezione APAC qui di seguito per accedere al nuovo indirizzo di destinazione per la riparazione dei vostri prodotti.
  • Tutti gli indirizzi di spedizione per la riparazione entrano in vigore il  7 ottobre a eccezione di: 
    • Hong Kong: 8 ottobre 
    • Cina: 2 dicembre 
    • Australia: 22 gennaio 
    • Malesia: 24 febbraio 
    • Thailandia: 24 febbraio
Europa e Africa
  • Le modifiche degli indirizzi di spedizione in Europa ed Africa sono state completate. Fate clic sulla vostra posizione di seguito per accedere al                           nuovo indirizzo di destinazione per la riparazione dei prodotti di mobile computing e scansione
America Latina
  • Le modifiche degli indirizzi di spedizione in America Latina sono state completate
  • Fate clic sulla vostra posizione di seguito per accedere al nuovo indirizzo di destinazione per la riparazione dei prodotti di mobile computing e                       scansione e alle informazioni aggiuntive relative alle modifiche al processo di riparazione
Nord America (Canada)
  • La transizione inizierà il giorno 8 luglio e procederà gradualmente per famiglia di prodotti per un periodo di diversi mesi
  • Fare clic su Canada nella sezione Nord America di seguito per accedere a ulteriori informazioni sulla                    transizione di riparazione, tra le quali il nuovo indirizzo di destinazione per la riparazione di mobile computing e prodotti per la scansione

I nostri team Zebra stanno lavorando duramente per rendere questo cambio operativo semplice per partner e clienti. Tuttavia, prendete nota delle seguenti informazioni aggiuntive importanti:

  • Tutte le riparazioni devono essere autorizzate da Zebra e accompagnate da un numero di autorizzazione (RMA) 
  • Usate sempre le istruzioni di spedizione fornite da Zebra con la vostra autorizzazione 
  •  Cestinate tutte le etichette prestampate con l’indirizzo precedente

  Per informazioni dettagliate, fate clic sulla vostra posizione di seguito:

 

Per qualsiasi domanda su queste modifiche, rivolgetevi al vostro rappresentante Zebra.

Europa 

+ Belgio

Centro servizi Zebra
c/o CTDI
Rue de Liège 70
6180 Courcelles
Belgio

+ Repubblica Ceca

Zebra Service Center
c/o DHL Freight Modřice Projekt Zebra
Evropská 840
664 42 Modřice
Repubblica Ceca

+ Francia

Zebra Service Center
c/o CTDI
4 rue de l’Energie
67870 Griesheim-près-Molsheim
Francia

+ Germania

Zebra Service Center
c/o CTDI
Erfurter Höhe 10a
99610 Soemmerda
Germania

+ Ungheria

Zebra Service Center
c/o CTDI
Budapest
Tóth Árpad utca 1/B
1183
Ungheria

+ Italia

Centro Servizi Zebra
c/o CTDI
Via Galileo Galilei 13/15
20090 Assago, Milano
Italia

+ Paesi Bassi

Zebra Service Center
c/o CTDI
Vennootstraat 2
5804 CN Venray
Paesi Bassi

+ Polonia

Zebra Service Center
c/o CTDI
Sp. z o.o. ul. Logistyczna 7
05-090 Sękocin Stary
Polonia

+ Portogallo

Zebra Service Center
c/o CTDI
Polígono Industrial da Granja Rua Primeiro de Maio, 32
2625-717 Vialonga
Portogallo

+ Romania

Centro servizi Zebra
c/o CTDI
077135 Mogosoaia,
Strada Buiacului 2, Ilfov, Romania,
Hala B1 Gate 3
Persona di contatto: Toader Cristian
Numero di telefono: +40 766 186 596

+ Russia

Zebra Service Center
c/o CTDI
Lavochkina Street19, bldg 4
Mosca
125502
Federazione Russa

+ Spagna

Zebra Service Center
c/o CTDI
Av. Leonardo da Vinci, 13
28906 Getafe, Madrid
Spagna

+ Clienti che attualmente inviano direttamente a Brno

Zebra Service Center
c/o CTDI
Sp. z o.o. ul. Logistyczna 7
05-090 Sękocin Stary
Polonia

Africa

+ Ghana

Zebra Service Center
c/o Technologia Group SA
Unit 12A, Growthpoint Office Park, 140 Tonetti St, Halfway House
Midrand
1685 Sudafrica

+ Sudafrica

Zebra Service Center
c/o Technologia Group SA
Unit 12A, Growthpoint Office Park, 140 Tonetti St, Halfway House
Midrand
1685 Sudafrica

APAC

+ Australia

A partire dal 22 gennaio vi preghiamo di inviare i vostri prodotti Zebra per il mobile computing e per la scansione al nostro nuovo partner per le riparazioni all’indirizzo indicato di seguito: : 

Zebra Service Center
c/o CTDI
All’attenzione di: John Richards
122 – 124 Melrose Drive
Tullamarine, 3043
Australia 

+ Cina

A partire dal 2 dicembre vi preghiamo di inviare i vostri prodotti Zebra per il mobile computing, per la scansione e per la stampa al nostro nuovo partner per le riparazioni all’indirizzo indicato di seguito:

Zebra Service Center
c/o CTDI TELECOMMUNICATION
EQUIPMENT BEIJING CO, LTD.
SHENZHEN BRANCH CTDI (Beijing)
Co. Ltd. Shenzhen Branch C-6,
Qifeng S&T Park, No.26 Bai-Li Rd,
Xia-Li-Lang Community,
Nan-Wan St, Long-Gang District,
Shenzhen, Guang-Dong, 518112,
Cina 

+ Hong Kong

A partire dall’8 ottobre vi preghiamo di inviare i vostri prodotti Zebra per il mobile computing e per la scansione al nostro nuovo partner per le riparazioni all’indirizzo indicato di seguito:

Zebra Service Center
c/o CTDI Hong Kong Limited
Unit B 8/F Tat Ming Industrial
Building Number 44-52
Ta Chuen Ping Street
Kwai Chung
N.T. Hong Kong

+ Malesia

A partire dal 24 febbraio vi preghiamo di inviare i vostri prodotti Zebra per il mobile computing e per la scansione al nostro nuovo partner per le riparazioni all’indirizzo indicato di seguito:

Zebra Service Center
c/o Highpoint Service Network Co.,Ltd. Bhd.
No. 1 Jalan TP6,
Sime UEP Industrial Park,
47600 Subang Jaya,
Selangor,
Malesia

+ Stampanti Nuova Zelanda

A partire dal 7 ottobre vi preghiamo di inviare i vostri prodotti Zebra per la stampa al nostro nuovo partner per le riparazioni all’indirizzo indicato di seguito:

Zebra Service Center
c/o Loop Technologies
9 Vickery Street
Te Rapa
Hamilton 3200
Nuova Zelanda

+ Filippine

A partire dal 7 ottobre vi preghiamo di inviare i vostri prodotti Zebra per il mobile computing e per la scansione al nostro nuovo indirizzo indicato di seguito:

Zebra Service Center
c/o Tronix Master Inc,
REHub Building
12 Quezon Avenue
corner 7 Kitanlad Street
Quezon City
Filippine

+ Singapore

A partire dal 7 ottobre vi preghiamo di inviare i vostri prodotti Zebra per il mobile computing e per la scansione al nostro nuovo partner per le riparazioni all’indirizzo indicato di seguito: 

Zebra Service Center
c/o Communications Test Design Singapore, PTE. LTD
2 Woodland Sector 1
Woodland spectrum 1, #03-16
Singapore 738068

+ Thailandia

A partire dal 24 febbraio vi preghiamo di inviare i vostri prodotti Zebra per il mobile computing, per la scansione e per la stampa al nostro nuovo partner per le riparazioni all’indirizzo indicato di seguito:

Zebra Service Center
c/o Highpoint Service Network Co.,Ltd.
1428 Rama 3 Road (Soi 64)
Chong Nonsi, Yannawa,
Bangkok 10120
Thailandia

+ Vietnam

A partire dal 7 ottobre vi preghiamo di inviare i vostri prodotti Zebra per il mobile computing e per la scansione al nostro nuovo partner per le riparazioni all’indirizzo indicato di seguito:

Zebra Service Center
c/o
Delfi Technologies Company Limited
A4-E23 Truong Son street
Ward 02 - Tan Binh District
Ho Chi Minh City
Vietnam

America Latina

+ Argentina

Summary of Changes for Zebra Repairs in Argentina
  • New Address: Send all authorized repairs to our new repair partner CTDI.
  • New Request Form: Immediately begin to use a new form when emailing repair authorization requests.

Please review the following information for more details about these important changes.

1. New Repair Ship-To Address

Beginning June 3, please send your Zebra devices to our new repair partner at the address below:

Zebra Service Center
CTDI Argentina S.A. Avenida Cordoba 1353
C1055AAD CABA, Argentina

Please note the following additional important information:

  • Always use the shipping instructions Zebra provides with your repair authorizations (RMAs)
  • Please discard pre-printed labels with the old address
  • Devices with a valid return authorization may be dropped-off at the repair depot

2. New Form to Request Repair Authorizations

Effective immediately, please use the new Repair Request Form when emailing repair authorization requests. Discard previous versions of the RMA request form and only use this new form when submitting repairs requests by email.

Highlights of the New RMA Email Form

  • The new form is an interactive .pdf, which ensures required data fields are completed, and provides several fields with convenient drop-down or date-picker options
  • A new Entitlement Check link takes you directly to Zebra’s Warranty Check tool to quickly verify whether your device serial number is covered by warranty or a Zebra OneCare service contract
  • Use the Add Items button to insert lines for additional devices

Please download and unzip the new form file to access the new form, user guide, and short video.

+ Brasile

Summary of Changes for Zebra Repairs in Brazil
  • New Address: Send all devices to our new repair partner CTDI
  • New Request Form: Use a new form when emailing repair authorization requests
  • New Quotation Process: Per incident (billable) repairs for Zebra printers will now be quoted after they have been received and diagnosed by the repair facility

Please review the following information for more details about these important changes.

1. New Repair Ship-To Address

Beginning June 3, please send your Zebra device(s) to our new repair partner at the address below:

CTDI do Brasil LTDA Avenida Comendador Aladino Selmi
4630 - GR2 Campinas - Mod. 18 a 21
Campinas, SP, Brasil CEP: 13069-096

CNPJ: 01.812.661/0001-84 – I.E.: 244.698.974.115

These changes reflect the expanded relationship between Zebra and Communications Test Design, Inc. CTDI is a repair-focused, innovative, award-winning vendor that has been a global leader in device repair since 1975.

Please note the following additional important information:

  • To ensure timely processing of the nota fiscal, update your ERP system with the new ship-to address
  • Always use the shipping instructions Zebra provides with your repair authorizations (RMAs)
  • Please discard pre-printed labels with the old address
  • Customer drop-off is not available; shipments must be delivered by carrier to the CTDI depot
  • There are no changes to collections processes for devices covered by applicable Zebra OneCare™ services and Legal Warranty (90 days) entitled devices

2. New Form to Request Repair Authorizations

Beginning June 3, use the new Formulário Para Solicitação De Reparo (RMA) when emailing repair authorization requests. Discard previous versions of the RMA request form and only use this new form when submitting repairs requests by email.

Highlights of the New RMA Email Form

  • The new form is an interactive .pdf which ensures required data fields are completed, and provides several fields with convenient drop-down or date-picker options
  • A new Entitlement Check link takes you directly to Zebra’s Warranty Check tool to quickly verify whether your device serial number is covered by warranty or a Zebra OneCare service contract
  • Use the Add Items button to insert lines for additional devices
  • The Submit button attaches the form to an email with the Zebra address pre-populated  

Please download and unzip the new form file to access the new form and user guide.

3. Repair Quotations for Printer Per Incident Repairs

Zebra will now process per incident repairs for all products the same way. The flat rate price for printer repairs will now be quoted after the printer has been received and diagnosed by the repair facility.

Zebra’s Repair Help Desk will provide notification when the quote is available. Repair will not begin until the quote has been accepted and a Purchase Order or formal approval has been received.

+ Colombia

Summary of Changes for Zebra Repairs in Colombia
  • New Address: Send all authorized repairs to our new repair partner managed by CTDI
  • New Request Form: Immediately begin to use a new form when emailing repair authorization requests
  • Repair Options for Per Incident (Time and Materials) Repairs: For devices not covered by warranty or Zebra OneCare™ contract, please contact a local repair partner for repair options

Please review the following information for more details about these important changes.

1. New Repair Ship-To Address

Beginning June 11, please send your Zebra devices to a different repair depot, at the new address below:

LineaDatascan S.A.
Cl. 96 #13 - 19
110221 Bogotá
Cundinamarca
Colombia

This change reflects the expanded relationship between Zebra and Communications Test Design, Inc. CTDI is a repair-focused, innovative, award-winning vendor that has been a global leader in device repair since 1975.

Please note the following additional important information:

  • Always use the shipping instructions Zebra provides with your repair authorizations (RMAs)
  • Please discard pre-printed labels with the old address
  • Customer drop-off is not available; shipments must be delivered by carrier to the depot 

2. New Form to Request Repair Authorizations

Effective immediately, please use the new Repair Request Form when emailing repair authorization requests. Discard previous versions of the RMA request form and only use this new form when submitting repairs requests by email.

Highlights of the New RMA Email Form

  • The new form is an interactive .pdf, which ensures required data fields are completed, and provides several fields with convenient drop-down or date-picker options
  • A new Entitlement Check link takes you directly to Zebra’s Warranty Check tool to quickly verify whether your device serial number is covered by warranty or a Zebra OneCare service contract
  • Use the Add Items button to insert lines for additional devices
  • The Submit button attaches the form to an email with the Zebra address pre-populated

Please download and unzip the new form file to access the new form, user guide, and short video.

3. Repair Options for Per Incident (Time & Materials) Repairs

Beginning June 11, for devices not covered by warranty or Zebra OneCare™ contract, please use one of the following per incident (time & materials) repair services most convenient for you:

  • For mobile computer, scanning devices, and all printer models, contact LineaDatascan at (571) 746-6333
  • For desktop, card, industrial, and other non-mobile printers, you may optionally contact a local Printer Repair Specialist (PRS). Use Zebra’s online Partner Locator on Zebra.com to find a local service partner.

+ Messico

Summary of Changes for Zebra Repairs in Mexico
  • New Address: Send mobile computer and scanning devices to Zebra’s Anil Repair Depot
  • New Request Form: Immediately begin to use a new form when emailing repair authorization requests

Please review the following information for more details about these important changes.

1. New Repair Ship-To Address

Beginning May 13, please send your mobile computer and scanning devices to Zebra’s Anil Repair Depot at the address below:

Av. Añil # 571 4to piso, Loc. 405
Col. Granjas Mexico
Del. Iztacalco C.P 08400

Please note the following additional important information:

  • Always use the shipping instructions Zebra provides with your repair authorizations (RMAs)
  • Please discard pre-printed labels with the old address

2. New Form to Request Repair Authorizations

Effective immediately, please use the new Repair Request Form when emailing repair authorization requests.

Highlights of the New RMA Email Form

  • The new form is an interactive .pdf, which ensures required data fields are completed, and provides several fields with convenient drop-down or date-picker options
  • A new Entitlement Check link takes you directly to Zebra’s Warranty Check tool to quickly verify whether your device serial number is covered by warranty or a Zebra OneCare service contract
  • Use the Add Items button to insert lines for additional devices
  • The Submit button attaches the form to an email with the Zebra address pre-populated

Please download and unzip the new form file to access the new form, user guide, and short video.

+ Altri Paesi LATAM

The following change applies to all LATAM countries excluding Argentina, Brazil, Colombia, and Mexico


Please note: there is no change to repair ship-to addresses.

Effective immediately, please use the Repair Request Form when emailing repair authorization requests.

Highlights of the New RMA Email Form

  • The new form is an interactive .pdf, which ensures required data fields are completed, and provides several fields with convenient drop-down or date-picker options
  • A new Entitlement Check link takes you directly to Zebra’s Warranty Check tool to quickly verify whether your device serial number is covered by warranty or a Zebra OneCare service contract
  • Use the Add Items button to insert lines for additional devices
  • The Submit button attaches the form to an email with the Zebra address pre-populated

Please download and unzip the new form file to access the new form, user guide, and short video.

Nord America

+ Canada

Summary of Changes for Zebra Repairs in Canada

On July 8, the repair of mobile computers and scanning products will begin to transition from the Markham, Canada depot to our new repair partner at the address listed below. Now all your Zebra devices will be repaired at the same location.

Zebra Service Center
2480 Meadowvale Blvd, Unit 3
Mississauga, ON L5N 8M6

The repair transition will take place gradually by product family over a period of several months.

Please do take note of the following additional important information:

  • All repairs must be authorized by Zebra and be accompanied by an authorization (RMA) number.
  • The new address will be provided with each repair authorization (RMA).
  • To ensure devices are sent to the correct repair center, customers should use the shipping instructions provided by Zebra with their return authorizations (RMAs).
  • Please discard any pre-printed labels you may have with the old address.
  • This change does not affect the repair location for Zebra printers.

Please note, different devices may need to be returned to separate repair depot locations, even within the same repair order.