Cambios en las direcciones para reparaciones: Europa, África, Latinoamérica y Canadá

Zebra está realizando cambios importantes que afectan a la reparación de dispositivos en algunos países de EMEA y LATAM. Estos próximos cambios reflejan los esfuerzos continuos para proporcionar la mejor asistencia y reparación de su categoría a nuestros clientes. Algunos de estos cambios reflejan la amplia relación entre Zebra y Communications Test Design, Inc. CTDI es un galardonado proveedor innovador centrado en la reparación que ha sido líder mundial en reparación de dispositivos desde 1975. 

Europa y África
  • Haga clic en su ubicación a continuación para acceder a la  nueva dirección de envío para la reparación de  productos de informática móvil y escáner

  • Todos los cambios en las direcciones de envío para reparaciones entrarán  en vigor el 3 de junio  a excepción de:
    • España: 20 de mayo
    • Ghana: 11 de junio
    • República Checa: 17 de junio
Latinoamérica
  • Además de los cambios en las direcciones de envío, también estamos realizando algunos cambios en los procesos de reparación

  • Haga clic en su ubicación a continuación para acceder a la nueva dirección de envío e información importante sobre cambios adicionales, incluidas las fechas de entrada en vigor
Norteamérica (Canadá)
  • La transición empieza el 8 de julio y tendrá lugar gradualmente por familia de productos durante un periodo de varios meses
  • Haga clic en Canadá bajo la sección de Norteamérica para acceder a información adicional sobre la transición de reparación, incluye la nueva dirección de envío para la reparación de productos de ordenador móvil y escáner


Nuestros equipos de Zebra trabajan meticulosamente para que este cambio operativo no suponga interrupciones para nuestros socios y clientes. Sin embargo,  anote la siguiente información importante adicional:

  • Todas las reparaciones deben estar autorizadas por Zebra e ir acompañadas de un número de autorización (RMA) 
  •  Utilice siempre las instrucciones de envío  que proporciona Zebra con su autorización 
  •  Deseche cualquier etiqueta preimpresa que pueda tener con la dirección antigua

  Para obtener detalles, haga clic en su ubicación a continuación:

 

Si tiene alguna duda acerca de estos cambios, póngase en contacto con su representante de Zebra.

Europa 

+ Bélgica

Centro de asistencia de Zebra
a/c CTDI
Rue de Liège 70
6180 Courcelles
Bélgica

+ República Checa

Centro de asistencia de Zebra
a/c DHL Freight Modřice Projekt Zebra
Evropská 840
664 42 Modřice
República Checa

+ Francia

Centro de asistencia de Zebra
a/c CTDI
4 rue de l’Energie
67870 Griesheim-près-Molsheim
Francia

+ Alemania

Centro de asistencia de Zebra
a/c CTDI
Erfurter Höhe 10a
99610 Soemmerda
Alemania

+ Hungría

Centro de asistencia de Zebra
a/c CTDI
Budapest
Tóth Árpad utca 1/B
1183
Hungría

+ Italia

Centro de asistencia de Zebra
a/c CTDI
Via Galileo Galilei 13/15
20090 Assago, Milán
Italia

+ Países Bajos

Centro de asistencia de Zebra
a/c CTDI
Vennootstraat 2
5804 CN Venray
Países Bajos

+ Polonia

Zebra Service Center
c/o CTDI
Sp. z o.o. ul. Logistyczna 7
05-090 Sękocin Stary
Poland
Contact: Michał Wnuk
Contact Phone Number: +48 723 702 487

+ Portugal

Centro de asistencia de Zebra
a/c CTDI
Polígono Industrial da Granja Rua Primeiro de Maio, 32
2625-717 Vialonga
Portugal

+ Rumanía

Zebra Service Center
c/o CTDI
077135, Mogosoaia,
Strada Buiacului 2, Ilfov, Romania,
Hala B1 Gate 3
Contact person: Toader Cristian
Phone number: +4076618659

+ Rusia

Centro de asistencia de Zebra
a/c CTDI
Lavochkina Street, 19, bldg 4
Moscú
125502
Federación Rusa

+ España

Centro de asistencia de Zebra
a/c CTDI
Av. Leonardo da Vinci, 13
28906 Getafe Madrid
España

+ Clientes que actualmente envíen directamente a Brno desde un país que no aparezca aquí

Centro de asistencia de Zebra
a/c CTDI
Sp. z o.o. ul. Logistyczna 7
05-090 Sękocin Stary
Polonia

África

+ Ghana

Centro de asistencia de Zebra
a/c Technologia Group SA
Unit 12A, Growthpoint Office Park, 140 Tonetti St, Halfway House
Midrand
1685 Sudáfrica

+ Sudáfrica

Centro de asistencia de Zebra
a/c Technologia Group SA
Unit 12A, Growthpoint Office Park, 140 Tonetti St, Halfway House
Midrand
1685 Sudáfrica

Latinoamérica

+ Argentina

Summary of Changes for Zebra Repairs in Argentina
  • New Address: Send all authorized repairs to our new repair partner CTDI.
  • New Request Form: Immediately begin to use a new form when emailing repair authorization requests.

Please review the following information for more details about these important changes.

1. New Repair Ship-To Address

Beginning June 3, please send your Zebra devices to our new repair partner at the address below:

Zebra Service Center
CTDI Argentina S.A. Avenida Cordoba 1353
C1055AAD CABA, Argentina

Please note the following additional important information:

  • Always use the shipping instructions Zebra provides with your repair authorizations (RMAs)
  • Please discard pre-printed labels with the old address
  • Devices with a valid return authorization may be dropped-off at the repair depot

2. New Form to Request Repair Authorizations

Effective immediately, please use the new Repair Request Form when emailing repair authorization requests. Discard previous versions of the RMA request form and only use this new form when submitting repairs requests by email.

Highlights of the New RMA Email Form

  • The new form is an interactive .pdf, which ensures required data fields are completed, and provides several fields with convenient drop-down or date-picker options
  • A new Entitlement Check link takes you directly to Zebra’s Warranty Check tool to quickly verify whether your device serial number is covered by warranty or a Zebra OneCare service contract
  • Use the Add Items button to insert lines for additional devices

Please download and unzip the new form file to access the new form, user guide, and short video.

+ Brasil

Summary of Changes for Zebra Repairs in Brazil
  • New Address: Send all devices to our new repair partner CTDI
  • New Request Form: Use a new form when emailing repair authorization requests
  • New Quotation Process: Per incident (billable) repairs for Zebra printers will now be quoted after they have been received and diagnosed by the repair facility

Please review the following information for more details about these important changes.

1. New Repair Ship-To Address

Beginning June 3, please send your Zebra device(s) to our new repair partner at the address below:

CTDI do Brasil LTDA Avenida Comendador Aladino Selmi
4630 - GR2 Campinas - Mod. 18 a 21
Campinas, SP, Brasil CEP: 13069-096

CNPJ: 01.812.661/0001-84 – I.E.: 244.698.974.115

These changes reflect the expanded relationship between Zebra and Communications Test Design, Inc. CTDI is a repair-focused, innovative, award-winning vendor that has been a global leader in device repair since 1975.

Please note the following additional important information:

  • To ensure timely processing of the nota fiscal, update your ERP system with the new ship-to address
  • Always use the shipping instructions Zebra provides with your repair authorizations (RMAs)
  • Please discard pre-printed labels with the old address
  • Customer drop-off is not available; shipments must be delivered by carrier to the CTDI depot
  • There are no changes to collections processes for devices covered by applicable Zebra OneCare™ services and Legal Warranty (90 days) entitled devices

2. New Form to Request Repair Authorizations

Beginning June 3, use the new Formulário Para Solicitação De Reparo (RMA) when emailing repair authorization requests. Discard previous versions of the RMA request form and only use this new form when submitting repairs requests by email.

Highlights of the New RMA Email Form

  • The new form is an interactive .pdf which ensures required data fields are completed, and provides several fields with convenient drop-down or date-picker options
  • A new Entitlement Check link takes you directly to Zebra’s Warranty Check tool to quickly verify whether your device serial number is covered by warranty or a Zebra OneCare service contract
  • Use the Add Items button to insert lines for additional devices
  • The Submit button attaches the form to an email with the Zebra address pre-populated  

Please download and unzip the new form file to access the new form and user guide.

3. Repair Quotations for Printer Per Incident Repairs

Zebra will now process per incident repairs for all products the same way. The flat rate price for printer repairs will now be quoted after the printer has been received and diagnosed by the repair facility.

Zebra’s Repair Help Desk will provide notification when the quote is available. Repair will not begin until the quote has been accepted and a Purchase Order or formal approval has been received.

+ Colombia

Summary of Changes for Zebra Repairs in Colombia
  • New Address: Send all authorized repairs to our new repair partner managed by CTDI
  • New Request Form: Immediately begin to use a new form when emailing repair authorization requests
  • Repair Options for Per Incident (Time and Materials) Repairs: For devices not covered by warranty or Zebra OneCare™ contract, please contact a local repair partner for repair options

Please review the following information for more details about these important changes.

1. New Repair Ship-To Address

Beginning June 11, please send your Zebra devices to a different repair depot, at the new address below:

LineaDatascan S.A.
Cl. 96 #13 - 19
110221 Bogotá
Cundinamarca
Colombia

This change reflects the expanded relationship between Zebra and Communications Test Design, Inc. CTDI is a repair-focused, innovative, award-winning vendor that has been a global leader in device repair since 1975.

Please note the following additional important information:

  • Always use the shipping instructions Zebra provides with your repair authorizations (RMAs)
  • Please discard pre-printed labels with the old address
  • Customer drop-off is not available; shipments must be delivered by carrier to the depot 

2. New Form to Request Repair Authorizations

Effective immediately, please use the new Repair Request Form when emailing repair authorization requests. Discard previous versions of the RMA request form and only use this new form when submitting repairs requests by email.

Highlights of the New RMA Email Form

  • The new form is an interactive .pdf, which ensures required data fields are completed, and provides several fields with convenient drop-down or date-picker options
  • A new Entitlement Check link takes you directly to Zebra’s Warranty Check tool to quickly verify whether your device serial number is covered by warranty or a Zebra OneCare service contract
  • Use the Add Items button to insert lines for additional devices
  • The Submit button attaches the form to an email with the Zebra address pre-populated

Please download and unzip the new form file to access the new form, user guide, and short video.

3. Repair Options for Per Incident (Time & Materials) Repairs

Beginning June 11, for devices not covered by warranty or Zebra OneCare™ contract, please use one of the following per incident (time & materials) repair services most convenient for you:

  • For mobile computer, scanning devices, and all printer models, contact LineaDatascan at (571) 746-6333
  • For desktop, card, industrial, and other non-mobile printers, you may optionally contact a local Printer Repair Specialist (PRS). Use Zebra’s online Partner Locator on Zebra.com to find a local service partner.

+ México

Summary of Changes for Zebra Repairs in Mexico
  • New Address: Send mobile computer and scanning devices to Zebra’s Anil Repair Depot
  • New Request Form: Immediately begin to use a new form when emailing repair authorization requests

Please review the following information for more details about these important changes.

1. New Repair Ship-To Address

Beginning May 13, please send your mobile computer and scanning devices to Zebra’s Anil Repair Depot at the address below:

Av. Añil # 571 4to piso, Loc. 405
Col. Granjas Mexico
Del. Iztacalco C.P 08400

Please note the following additional important information:

  • Always use the shipping instructions Zebra provides with your repair authorizations (RMAs)
  • Please discard pre-printed labels with the old address

2. New Form to Request Repair Authorizations

Effective immediately, please use the new Repair Request Form when emailing repair authorization requests.

Highlights of the New RMA Email Form

  • The new form is an interactive .pdf, which ensures required data fields are completed, and provides several fields with convenient drop-down or date-picker options
  • A new Entitlement Check link takes you directly to Zebra’s Warranty Check tool to quickly verify whether your device serial number is covered by warranty or a Zebra OneCare service contract
  • Use the Add Items button to insert lines for additional devices
  • The Submit button attaches the form to an email with the Zebra address pre-populated

Please download and unzip the new form file to access the new form, user guide, and short video.

+ Otros países LATAM

The following change applies to all LATAM countries excluding Argentina, Brazil, Colombia, and Mexico


Please note: there is no change to repair ship-to addresses.

Effective immediately, please use the Repair Request Form when emailing repair authorization requests.

Highlights of the New RMA Email Form

  • The new form is an interactive .pdf, which ensures required data fields are completed, and provides several fields with convenient drop-down or date-picker options
  • A new Entitlement Check link takes you directly to Zebra’s Warranty Check tool to quickly verify whether your device serial number is covered by warranty or a Zebra OneCare service contract
  • Use the Add Items button to insert lines for additional devices
  • The Submit button attaches the form to an email with the Zebra address pre-populated

Please download and unzip the new form file to access the new form, user guide, and short video.

América del Norte

+ Canadá

Summary of Changes for Zebra Repairs in Canada

On July 8, the repair of mobile computers and scanning products will begin to transition from the Markham, Canada depot to our new repair partner at the address listed below. Now all your Zebra devices will be repaired at the same location.

Zebra Service Center
2480 Meadowvale Blvd, Unit 3
Mississauga, ON L5N 8M6

The repair transition will take place gradually by product family over a period of several months.

Please do take note of the following additional important information:

  • All repairs must be authorized by Zebra and be accompanied by an authorization (RMA) number.
  • The new address will be provided with each repair authorization (RMA).
  • To ensure devices are sent to the correct repair center, customers should use the shipping instructions provided by Zebra with their return authorizations (RMAs).
  • Please discard any pre-printed labels you may have with the old address.
  • This change does not affect the repair location for Zebra printers.

Please note, different devices may need to be returned to separate repair depot locations, even within the same repair order.