Use Case

Accelerating onboarding with on-demand information

High employee turnover in retail creates persistent knowledge gaps that impact service and sales. Zebra's Knowledge Agent empowers every associate, new or seasoned, with instant access to the information they need to perform with confidence from day one.

Retail employee scans a wine bottle in store aisle, checking product details while organizing inventory

The high cost of employee churn

The retail industry faces a significant labor challenge, with frontline churn rates as high as 81%. This constant cycle of hiring and training is costly and leaves teams with inconsistent knowledge. This gap is felt on the floor, where in-store process inaccuracies impact the productivity of 80% of associates and nearly 70% feel there is a lack of qualified staff.

When associates lack the confidence or knowledge to answer a question or handle a process, the consequences are immediate. It can lead to operational bottlenecks in tasks like processing returns or checking inventory, lost sales opportunities, and a decline in customer satisfaction. Ultimately, these inefficiencies contribute to lower productivity and directly impact your bottom line.

The knowledge gap solution

Zebra’s solution transforms your approach to training and support by putting knowledge directly into the hands of your frontline workers. By combining the power and durability of Zebra's mobile computers with the intelligence of our Knowledge Agent, we deliver faster employee onboarding and increased associate productivity, turning every device into an on-demand expert.

Real results with Zebra

By closing knowledge gaps, Zebra helps you move from facing daily challenges to achieving tangible outcomes. Empower your team with the tools and information they need to excel, boosting both performance and morale.

Faster onboarding

by giving new hires the confidence to perform tasks

Higher associate productivity

with instant access to job aids and SOPs

Improved procedural compliance

with clear, on-screen guidance

How the solution works

Retail employee leans over to analyze inventory using Zebra device in shoe department.

Equip associates for any challenge

The solution begins by equipping your staff with rugged, enterprise-grade devices built for the demands of the retail floor. The Zebra TC501 and TC701 mobile computers feature large, bright displays and ergonomic, durable designs, providing powerful and intuitive tools for every associate to manage their daily tasks from anywhere in the store.

Explore Handheld Mobile Computers

Access instant answers with a simple query

When an associate faces an unfamiliar task, like handling a complex return without a receipt, they don't have to leave the customer's side to find a manager. They simply use their voice, text, or a photo to ask a questions or get informationon their device, powered by the Zebra Companion application, our AI that works with your frontline.

Explore Zebra Companion

Receive guided, in-moment support

The Knowledge Agent instantly processes the request and delivers a clear, step-by-step Standard Operating Procedure (SOP) directly on the screen of the associate's TC501 or TC701 device. This in-moment learning empowers the associate to complete the task quickly, accurately, and in compliance with your store's policies, fostering confidence and ensuring a consistent customer experience.

Discover the AI Enablers

Transform your operations

Investing in your frontline is an investment in your customers and your bottom line. Reduce training costs, increase operational efficiency, and empower your associates to deliver the exceptional service that builds loyalty and drives sales.

Let's discuss how Zebra's solution can work for you

Contact an Expert

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