Use Case

Capturing and documenting proof of delivery


In last-mile logistics, inaccurate proof of delivery leads to costly disputes and customer dissatisfaction. Zebra's AI-powered solution automates data capture, providing undeniable, error-proof evidence for every delivery to protect your revenue and reputation.

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The high cost of delivery uncertainty

In the fast-paced world of transportation and logistics, the final step—the delivery—is the most critical. When drivers rely on manual logs or inconsistent photos, it creates a cascade of problems. These error-prone workflows lead to disputes over parcels claimed to be lost, damaged, or misplaced, even when the delivery was successful.

The consequences are significant. Businesses face millions in annual claims payouts, high costs from time-consuming investigations, and lost revenue from dissatisfied customers. These operational bottlenecks not only hurt the bottom line but also damage brand reputation in a competitive market where every delivery experience matters.

The proof of delivery solution

Zebra’s integrated solution combines rugged mobile devices with advanced AI software to transform proof of delivery. By automating image capture and data validation directly on the device, Zebra provides a single, streamlined workflow that ensures compliance, reduces driver effort, and creates a perfect digital record for every stop.

Real results with Zebra

Transition from costly disputes to confident, complete deliveries. Zebra’s Proof of Delivery solution delivers measurable improvements in efficiency, accuracy, and profitability.

55%

faster proof of delivery processing per stop

10-30%

reduction of annual claims costs

100-200

more deliveries daily
(per fleet of 100 drivers)

How the solution works

Delivery driver uses Zebra device to obtain proof of delivery

Instantly capture delivery images

The moment a package is delivered, the workflow begins. Using the integrated camera on their rugged Zebra TC501/TC701 Mobile Computer, the driver quickly captures a clear, time-stamped photo of the package in its final location, creating the initial visual evidence for the delivery.

Intelligently validate and secure data on-device

Before the image is captured, Zebra’s Picture Proof Blueprint takes over directly on the device—no cloud connection needed. It intelligently validates the image by blurring sensitive data like faces, detecting the delivery location (e.g., "Front Door"), and confirming image quality, turning a complex manual task into a single, automated action.

Create an indisputable digital record

The image is taken, validated, and automatically logged capturing the time, location, and visual evidence into your system. This creates a secure, indisputable digital record for every delivery, instantly available to resolve customer inquiries and protect your business from erroneous claims.

Transform your last mile operations

Investing in automated proof of delivery protects your business from costly claims and empowers your team to complete more deliveries, faster—driving both customer satisfaction and revenue growth.

Let's discuss how Zebra's solution can work for you