Zebra OneCare for Enterprise

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Providing High Visibility and Availability Across Your Zebra Solution

With Zebra OneCare you choose the service level you need with our Premier service being fully customizable, allowing you to create a package that meets the unique needs of your business.  

If it's broken, we'll fix it.  We make it fast and easy — anytime of day or night.

And our experts speak your language — with 17 languages, we're ready to support associates in just about every corner of the world.

Learn more about Zebra OneCare

Four Levels of Service

TECHNICAL & SOFTWARE SUPPORT (TSS)

For customers who only require access to software updates and higher levels of support:

  • Dedicated phone line for support;
  • 8x5 base availability with 4 hour response time;
  • Priority call handling with defined escalation process.

Essential 

This foundational service offers comprehensive coverage that includes:

  • Technical support available during your local business hours.
  • 3-day turnaround time on repairs.
  • Device Diagnostics Service: This feature allows you to detect WLAN connectivity, memory and battery issues on mobile computers to help you triage problems.
  • Repair Services Dashboard: Web-based tool that enables a series of reports that analyze repair, replacement and Technical Support status for Products under Contract.

Select 

A higher level of care, delivering more capabilities:

  • Replacement Service:  If a device needs repair, replacements are shipped out as soon as you notify us — before we receive your broken unit.
    • We’ll even commission your mobile computer, so the device is ready to use on arrival. 
  • 24/7:  No matter what time of the day or night you have a problem, our experts are ready to help.
    • Select service provides a technical support help desk with 24x7 availability. 
  • Repair Services Dashboard: Web-based tool that enables a series of reports that analyze repair, replacement and Technical Support status for Products under Contract.
  • Visibility Services Options:  Cloud-based visibility service options are available. Powered by our Zebra Visibility Platform, Zebra visibility solutions provide the location, condition and usage patterns of your device to enhance worker productivity.

Premier 

A truly differentiated service experience, which provides: 

  • Advanced diagnostics
  • Choose the features you need
  • Customized dashboards
  • 3rd party software support
  • Proactive alerts designed around unique thresholds you select
  • Supported by a dedicated help desk 

At-A-Glance Comparison of Plans

Standard Features TSS Essential Select Premier
Term 3-5 Years 

3-5 Years

3-5 Years 3-5 Years
Online access to operating system software  OS updates and upgrades OS updates and upgrades OS updates and upgrades

Support help desk M-F, 8am- 5pm local time M-F, 8am-5pm local time 24x7 support Dedicated
Comprehensive coverage, including printheads, normal wear and tear and accidental breakage N/A
Online Return Material Authorization (RMA) support N/A
Repair Services Dashboard N/A Custom
Spares pool management N/A
N/A
Device commissioning (application loading and configuration management) N/A Optional Custom
Repair turnaround time N/A

3 business days from depot receipt 

Optional: next business day

Same day shipment of replacement device Same day
Return shipping N/A

Standard: ground

Optional: next business day

Next business day Same day
Device Diagnostic Service Advanced diagnostics and triage
Device Commissioning (application loading and configuration management) N/A Optional 3rd-part software support; app migration services
Visibility service N/A Optional

Optional
Hosted Device Management service N/A Optional

Optional
Battery Maintenance and Refresh services N/A Optional

Optional Custom
Device Collection Services  N/A Optional

Optional

NOTE: Services and Service availability may differ by region. Please contact your Zebra sales representative for details.

To view Zebra’s product warranty, please visit https://www.zebra.com/us/en/support-downloads/warranty/product-warranty.html.
No warranties, expressed or implied, are given, and Zebra expressly disclaims all other warranties, including and without limitation,
the implied warranties of merchantability and fitness for a specific purpose.

Part number: FS-ONECAREPR; 04/15. ©2015 ZIH Corp. ZEBRA, the Zebra head graphic and Zebra Technologies logo are trademarks of ZIH Corp, registered in many jurisdictions worldwide. Offers subject to contract. All rights reserved. All other trademarks are the property of their respective owners.