Zebra OneCare for Enterprise

l

Providing High Visibility and Availability Across Your Zebra Solution

With Zebra OneCare you choose the service level you need with our Premier service being fully customizable, allowing you to create a package that meets the unique needs of your business.  

If it's broken, we'll fix it.  We make it fast and easy — anytime of day or night.

And our experts speak your language — with 16 languages, we're ready to support associates in just about every corner of the world.

Zebra OneCare Enterprise Fact Sheet

Zebra OneCare for Mobile Computers


Three Levels of Service

Essential 

This foundational service offers comprehensive coverage that includes:

  • Technical support available during your local business hours
  • 3-day turnaround time on repairs
  • User assessment and learning resources allows you to educate your users on how to use our devices.
  • Device Diagnostics Service: This feature allows you to detect WLAN connectivity, memory and battery issues on mobile computers to help you triage problems.

Select 

A higher level of care, delivering more capabilities:

  • Replacement Service:  If a device needs repair, replacements are shipped out as soon as you notify us — before we receive your broken unit.
    • We’ll even commission your mobile computer, so the device is ready to use on arrival. 
  • 24/7:  No matter what time of the day or night you have a problem, our experts are ready to help.
    • Select service provides a technical support help desk with 24x7 availability. 
  • Asset Visibility:  Cloud-based visibility service option, powered by our Asset Visibility Platform
    • Provides the location, condition and usage patterns of your device to enhance worker productivity.

Premier 

A truly differentiated service experience, which provides: 

  • Advanced diagnostics
  • Choose the features you need
  • Customized dashboards
  • 3rd party software support
  • Proactive alerts designed around unique thresholds you select
  • Supported by a dedicated help desk 

At-A-Glance Comparison of Plans

STANDARD FEATURES
ESSENTIAL
SELECT
PREMIER
Term
3-5 years
3-5 years
Custom
Online access to operating system software
OS updates and upgrades
OS updates and upgrades
Support help desk
M-F, 8am-5pm local time
24x7 support
Dedicated
Comprehensive coverage, including printheads, normal wear and tear and accidental breakage





 
Online Return Material Authorization
(RMA) support

 

 

 
Services dashboard
Optional
Custom
User assessment/access to online training
Custom
Spares pool management
N/A
Device Commissioning (application loading
and configuration management)
Optional
Custom
Repair turnaround time
3 business days from
depot receipt
Optional: next business day
Same day shipment of
replacement device
Same day
Return shipping
Standard: ground
Optional: next business day
Next business day
Same day
Device Diagnostic Service
Advanced diagnostics and triage
Device Commissioning (application loading and configuration management)
Optional
3rd-party software support; app migration services
Visibility service
Optional
Optional
Hosted Device Management service
Optional
Optional
Battery Maintenance and Refresh services
Optional
Optional
Custom
Device Collection Serviceservices
Optional
Optional
NOTE: Services and Service availability may differ by region. Please contact your Zebra sales representative for details.
To view Zebra’s product warranty, please visit https://www.zebra.com/us/en/support-downloads/warranty/product-warranty.html.
No warranties, expressed or implied, are given, and Zebra expressly disclaims all other warranties, including and without limitation,
the implied warranties of merchantability and fitness for a specific purpose.
Part number: FS-ONECAREPR; 04/15. ©2015 ZIH Corp. ZEBRA, the Zebra head graphic and Zebra Technologies logo are trademarks of ZIH Corp, registered in many jurisdictions worldwide. Offers subject to contract. All rights reserved. All other trademarks are the property of their respective owners.