TC20 Mobile Computer Support

Zebra TC20 computer

Here are support and repair resources for your Mobile Computer.

The Device Diagnostic Tool is a powerful new utility that can easily assist you in troubleshooting most common issues on your mobile computing device.

Please see the product page for accessory guides and product specifications. 

Product Discontinuation Date:  December 10, 2020

Service & Support Discontinuation Date:  March 30, 2024

How-To Videos


Bluetooth Pairing with RS6000


Doing UI-based Factory Data Reset


GMS Initial Device Setup


Rebooting the Device


Rebooting into Safe Mode


Adopting Portable Storage


Setting Date and Time


Getting Device Info


Sideloading Apps


  • TC20 Regulatory Guide (en)

    MN-003019-03 Rev. A

    Download 885 KB
  • TC20 Touch Computer Integrator Guide for Android™ 7.1.2 Nougat (en)

    MN-002959-03 Rev. A

    Download 8 MB
  • TC20 Touch Computer Integrator Guide for Android™ 8.1.0 Oreo (en)

    MN-003241-02 Rev. A

    Download 11 MB
  • TC20 Touch Computer Quick Start Guide (en)

    MN-003018-01 Rev. A

    Download 2 MB
  • TC20 Touch Computer User Guide for Android™ 7.1.2 Nougat (en)

    MN-003020-04 Rev. A

    Download 13 MB
  • TC20 Touch Computer User Guide for Android™ 8.1.0 Oreo (en)

    MN-003242-01 Rev. A

    Download 17 MB
  • TC2X Accessories Regulatory Guide (en)

    MN-003017-01 Rev. B

    Download 800 KB
  • TC2X Extended Power Pack Regulatory Guide (en)

    MN-003121-02 Rev. A

    Download 1 MB
  • TC2X Trigger Handle Installation Guide (en)

    MN-003019-01 Rev. A

    Download 1 MB
  • WorkForce Connect PTT Express V1.2 User Guide (en)

    MN000935A08EN Rev. A

    Download 2 MB

Knowledge Articles

Visit the Support Community for access to Zebra's complete knowledge base.


For high uptime and availability, we can help your business ensure its Zebra mobile computers, bar code scanners, RFID devices and wireless LAN (WLAN) infrastructure are online and ready for business.


VisibilityIQ™ OneCare™ 

VisibilityIQ™ OneCare™ provides critical operational information to give you insight into key repair KPIs, service levels and repair service performance.

Free to customers with a Zebra OneCare™  active contract.

Get Assistance

Frequently Asked Questions

Not sure where to begin? Learn about Zebra Support and browse answers to common questions.

Visit the Community

Find helpful answers and useful tips by other Zebra product users, or login to ask a question.  

Submit a Support Case

For technical support or help with a repair, create a case online and a representative will contact you.

Request a Repair

Access the repair portal to submit and track repairs. Repair options may vary by product type or region.

Looking for Broader Support?

Reach out for immediate support today.