Zebra's Industry Solutions can give your business a competitive advantage by connecting people, assets and data to help you make better decisions.
Scale and energise your retail strategy with a digital backbone that unifies your team, informs priorities and drives results with Zebra's retail technology solutions.
Zebra's healthcare technology solutions provide patient identity management, mobile health devices, and business intelligence data to improve efficiency.
Zebra’s manufacturing technology solutions enable manufacturers to become more agile, optimise plant floor performance and embrace market changes.
Zebra's market-leading solutions and products improve customer satisfaction with a lower cost per interaction by keeping service representatives connected with colleagues, customers, management and the tools they use to satisfy customers across the supply chain.
In today's world, the demands on transportation and logistics companies are higher than ever. Dedicated Warehouse, Fleet and Delivery, and Yard and Terminal solutions enable visibility to every aspect of your business and keep operations running flawlessly around the clock.
Zebra's hospitality technology solutions equip your hotel and restaurant staff to deliver superior customer and guest service through inventory tracking and more.
Empower your field workers with purpose-driven mobile technology solutions to help them capture and share critical data in any environment.
Zebra’s mobile computing, scanning, and printing solutions connect each operational area in your warehouse to give you the agility to realize transformational gains.
Zebra's range of mobile computers equip your workforce with the devices they need from handhelds and tablets to wearables and vehicle-mounted computers.
Zebra's desktop, mobile, industrial, and portable printers for barcode labels, receipts, RFID tags and cards give you smarter ways to track and manage assets.
Zebra's 1D and 2D corded and cordless barcode scanners anticipate any scanning challenge in a variety of environments, whether retail, healthcare, T&L or manufacturing.
Zebra's extensive range of RAIN RFID readers, antennas, and printers give you consistent and accurate tracking.
Choose Zebra's reliable barcode, RFID and card supplies carefully selected to ensure high performance, print quality, durability and readability.
Zebra's location technologies provide real-time tracking for your organisation to better manage and optimise your critical assets and create more efficient workflows.
Zebra's rugged tablets and 2-in-1 laptops are thin and lightweight, yet rugged to work wherever you do on familiar and easy-to-use Windows or Android OS.
With Zebra's family of fixed industrial scanners and machine vision technologies, you can tailor your solutions to your environment and applications.
Zebra’s line of kiosks can meet any self-service or digital signage need, from checking prices and stock on an in-aisle store kiosk to fully-featured kiosks that can be deployed on the wall, counter, desktop or floor in a retail store, hotel, airport check-in gate, physician’s office, local government office and more.
Discover Zebra’s range of accessories from chargers, communication cables to cases to help you customise your mobile device for optimal efficiency.
Zebra's environmental sensors monitor temperature-sensitive products, offering data insights on environmental conditions across industry applications.
Keep labour costs low, your talent happy and your organisation compliant. Create an agile operation that can navigate unexpected schedule changes and customer demand to drive sales, satisfy customers and improve your bottom line.
Empower the front line with prioritised task notification and enhanced communication capabilities for easier collaboration and more efficient task execution.
Get full visibility of your inventory and automatically pinpoint leaks across all channels.
Reduce uncertainty when you anticipate market volatility. Predict, plan and stay agile to align inventory with shifting demand.
Drive down costs while driving up employee, security, and network performance with software designed to enhance Zebra's wireless infrastructure and mobile solutions.
Explore Zebra’s printer software to integrate, manage and monitor printers easily, maximizing IT resources and minimizing down time.
Make the most of every stage of your scanning journey from deployment to optimization. Zebra's barcode scanner software lets you keep devices current and adapt them to your business needs for a stronger ROI across the full lifecycle.
RFID development, demonstration and production software and utilities help you build and manage your RFID deployments more efficiently.
RFID development, demonstration and production software and utilities help you build and manage your RFID deployments more efficiently.
Zebra DNA is the industry’s broadest suite of enterprise software that delivers an ideal experience for all during the entire lifetime of every Zebra device.
Advance your digital transformation and execute your strategic plans with the help of the right location and tracking technology.
The Zebra Aurora suite of machine vision software enables users to solve their track-and-trace, vision inspection and industrial automation needs.
Zebra Aurora Focus brings a new level of simplicity to controlling enterprise-wide manufacturing and logistics automation solutions. With this powerful interface, it’s easy to set up, deploy and run Zebra’s Fixed Industrial Scanners and Machine Vision Smart Cameras, eliminating the need for different tools and reducing training and deployment time.
Aurora Imaging Library™, formerly Matrox Imaging Library, machine-vision software development kit (SDK) has a deep collection of tools for image capture, processing, analysis, annotation, display, and archiving. Code-level customization starts here.
Aurora Design Assistant™, formerly Matrox Design Assistant, integrated development environment (IDE) is a flowchart-based platform for building machine vision applications, with templates to speed up development and bring solutions online quicker.
Designed for experienced programmers proficient in vision applications, Aurora Vision Library provides the same sophisticated functionality as our Aurora Vision Studio software but presented in programming language.
Aurora Vision Studio, an image processing software for machine & computer vision engineers, allows quick creation, integration & monitoring of powerful OEM vision applications.
Adding innovative tech is critical to your success, but it can be complex and disruptive. Professional Services help you accelerate adoption, and maximise productivity without affecting your workflows, business processes and finances.
Zebra's Managed Service delivers worry-free device management to ensure ultimate uptime for your Zebra Mobile Computers and Printers via dedicated experts.
Find ways you can contact Zebra Technologies’ Support, including Email and Chat, ask a technical question or initiate a Repair Request.
Zebra's Circular Economy Program helps you manage today’s challenges and plan for tomorrow with smart solutions that are good for your budget and the environment.
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The new and improved Support and Downloads pages are now live! You asked, and we listened. Visit the Support and Downloads Experience page to learn more about this update.
Now effective in Argentina, Brazil, Colombia, and Mexico: A new process for per incident (billable) repairs. This time-saving process applies only to repair of Zebra devices that are not covered by an active Zebra OneCare Support Service contract or Zebra hardware warranty. The new process provides customers with faster repair quotations (usually instantaneous when submitted via the Repair Order Portal) and avoids unnecessary packaging and shipping of devices that customers do not approve for repair.
1) At the time of RMA request (using either Zebra’s Repair Order Portal* or the Zebra Repair Request Form):
A) Indicate the reason for repair, using Zebra’s problem categories and codes. Learn More Below
B) Zebra will provide an immediate repair quotation based on your problem diagnosis. Learn More Below.
C) Submit a purchase order at the time of repair authorization, if you accept the repair cost and wish to proceed with device repair. (Zebra will then send you a repair authorization email, including shipping instructions and a shipping label.) Learn More Below
2) Send your device to the Zebra Repair Center, using the shipping instructions and label information provided.
3) Zebra Repair Technicians will then diagnose the fault with your device.
D) If the required repair will be more (or less) extensive the problem you identified, a new repair quotation will be issued for your approval.
You have 30 days to accept a revised repair quotation, or the device will be returned to you unrepaired and you will be invoiced for a diagnostic fee.
Learn More Below
E) If their diagnosis is consistent with the problem you identified, the device will be repaired and returned to you, and you will be invoiced for the amount of your submitted purchase order. Cash in advance customers (those who do not have payment terms established with Zebra) will be required to provide payment before the device is returned to you. Zebra’s Per Incident Repair Service is performed by factory trained and authorized technicians, utilizing Zebra certified parts and test fixtures required to complete expert level repair services.
See below for more detailed information about the new Per Incident Repair process
Customer Action | Repair Requests Submitted Using the Repair Order Portal | Repair Requests Emailed to Zebra |
A) Note: Click here for a complete list of problem category and problem code values | Be sure to take the time to properly identify the problem, as your self-diagnosis will be used to generate your repair quotation. From the Add Products Screen, enter the serial number and select the appropriate diagnosis from the Problem Category and Problem Detail fields. Click Add to add the device to your cart, enabling an immediate repair quotation. | Be sure to take the time to properly identify the problem, as your self-diagnosis will be used to generate your repair quotation. Select the appropriate diagnosis from the Problem Category and Problem Code fields on the Repair Request Form. Click the submit button to email the completed Repair Request Form to Zebra's Repair Help Desk. |
B) Reviewing the Repair Quotation | The repair quotation will immediately display in the Net Price field on the Add Products screen. The job type will reflect ‘billable’. | An automated email with an attached repair quotation will be sent to the RMA requestor for review and approval. Please note, you have 30 days, from the day you receive the repair quotation to provide a response. If we do not receive a response, the service order will be cancelled. |
C) Approving the Repair Quotation & Providing a Purchase Order Document | You are required to provide a PO number and attach the purchase order document prior to repair order submission. The Payment Details screen will prompt you to enter a PO number into the Purchase Order # field and attach the PO document in the Documents section. | Respond to the automated repair quotation email, stating your approval of the repair quotation. Please remember to attach a valid purchase order document to your response. |
Declining the Repair Quotation | Either delete the entire cart or, if you have more than one device on your repair order, delete the billable repair and proceed with order submission. | Respond to the automated repair quotation email stating that you decline the repair quotation. |
Send the Device to the Depot | Use the shipping instructions and label information provided. Do not send the device unless you have approved the repair quotation and provided a valid purchase order. Please note: Once the device is received at the Repair Center, Zebra Repair Technicians will then diagnose the fault with your device. | |
The following steps apply only if the repair is found to be more (or less) extensive than indicated by the original Customer diagnosis. | ||
D) (After Repair Inspection and Diagnosis) | Zebra will contact you by email with the new repair quotation. Additionally, Repair Order Portal Users may also review the new quote on the Repair Order Portal. | |
Approving the New Repair Quotation & Providing a Revised Purchase Order Document (After Repair Inspection and Diagnosis) | You may either: - Reply from the automated repair quotation email, stating your approval of the repair quotation. A revised purchase order is required to confirm your acceptance of the revised repair quotation. - Log into the Repair Order Portal and access the service order number from the Home Page. Follow the applicable steps to approve the quotation. A revised purchase order is required to confirm your acceptance of the revised repair quotation. | Reply from the automated repair quotation email, stating your approval of the repair quotation. A revised purchase order is required to confirm your acceptance of the revised repair quotation. |
In both instances, you have 30 days, from the day you receive the new repair quotation to provide a response. If you do not respond or provide a revised purchase order, the device will be returned to you unrepaired and a diagnostic fee will be charged for the cost of the inspection and diagnosis. For more detailed information please refer to the terms and conditions provided with the repair quotation. | ||
Declining the New Repair Quotation (After Repair Inspection and Diagnosis) | You may either: - Reply from the automated repair quotation email, stating your approval of the repair quotation. - Log into the Repair Order Portal and access the service order number from the Home Page. Follow the applicable steps to decline the new quote. | Reply from the automated repair quotation email, stating that you decline the new repair quotation. |
In both instances, the device will be returned to you unrepaired and a diagnostic fee will be charged for the cost of the inspection and diagnosis. Please note, you have 30 days, from the day you receive the new repair quotation to provide a response. If you do not respond or provide a revised purchase order, the device will be returned to you unrepaired and a diagnostic fee will be charged for the cost of the inspection and diagnosis. For more detailed information please refer to the terms and conditions provided with the repair quotation. |
Our Zebra Customer Support Representatives are happy to assist you! Visit our Contact Support page and choose the best phone number or email for your region and country from the contact list provided.
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