Lithuania Post Enhances Customer Service with Zebra Technologies

Purpose-built mobile printers increase efficiency and improve customer satisfaction

VILNIUS, Lithuania – Sept. 4, 2019 – Zebra Technologies Corporation (NASDAQ: ZBRA), an innovator at the edge of the enterprise with solutions and partners that enable businesses to gain a performance edge, announces that Lithuania Post equips its postal workers with almost 2,000 Zebra ZQ510™ mobile printers as part of its Smart Postman Project to help improve customer satisfaction. A recent Lithuania Post survey showed 76 percent of its customers are satisfied or more satisfied with these services compared to traditional post office services.

With over 500 post offices, Lithuania Post has 106 mobile service locations. It needed to maintain an efficient postal service nationwide particularly in rural areas with fewer post offices, so it deployed the latest mobile technology to enable their postmen to deliver postal services, cost efficiently and directly to customers’ homes. Having used Zebra devices in other parts of its organisation, Lithuania Post selected ZQ510 mobile printers for their form factor, user friendly interface, reliability and ruggedness.

“This is yet another stage in the implementation of the planned modernization strategy of Lithuania Post,” states V. Budrienė, Head of Corporate Affairs Department, Lithuania Post. “And potentially more printers and other Zebra hardware devices will be deployed as the customer satisfaction improvement projects continue across the country.”

Designed in collaboration with Lithuania Post and Zebra partner, UAB Informacinių technologijų organizacija (iTo), the ZQ510 prints proofs of delivery and postage, failed delivery notifications, subscription order confirmations and receipts. Zebra’s mobile printing solution includes accessories and Print DNA Profile Manager Enterprise and Bluetooth Printer Management tools, better equipping front-line workers to do their jobs in the field.

“Lithuania Post is embracing the challenge of meeting its customers’ needs of increased convenience and flexibility,” said Fred Bismuth, Vice President Sales, Eastern Europe, Zebra Technologies. “In today’s on-demand economy, Zebra’s mobile printing solutions have empowered Lithuania Post to improve its workflow, increase efficiency and productivity of its postal workers, giving them their performance edge to help elevate their customers’ experience.”

KEY TAKEAWAYS 

  • Zebra ZQ510 mobile printers were chosen by Lithuania Post based on their form factor, durability and reliable performance in printing accurate, on-demand postal notifications to support their mobile postal workers in rural areas.
  • 76% of customers are satisfied with the mobile services delivered by its Smart Postman Project according to a Lithuania Post survey.
  • Zebra’s mobile printing solution has streamlined mobile workflows whilst enhancing postal workers’ overall efficiency and productivity.

 

###

ABOUT ZEBRA 

Zebra (NASDAQ: ZBRA) empowers the front line of business in retail/ecommerce, manufacturing, transportation and logistics, healthcare and other industries to achieve a performance edge. With more than 10,000 partners across 100 countries, we deliver industry-tailored, end-to-end solutions that intelligently connect people, assets and data to help our customers make business-critical decisions. Our market-leading solutions elevate the shopping experience, track and manage inventory as well as improve supply chain efficiency and patient care. Ranked on Forbes’ list of America’s Best Employers for the last four years, Zebra helps our customers capture their edge. For more information, visit www.zebra.com or sign up for news alerts. Participate in our Your Edge blog and follow us on LinkedInTwitter and Facebook

Media Contact: 

Tracey Wong
Zebra Technologies
+44 7900 933869  
twong@zebra.com

Industry Analyst Contact: 

Kasia Fahmy
Zebra Technologies
+1-224-306-8654
k.fahmy@zebra.com  

ZEBRA and the stylized Zebra head are trademarks of Zebra Technologies Corporation, registered in many jurisdictions worldwide. All other trademarks are the property of their respective owners. ©2019 Zebra Technologies Corporation and/or its affiliates. All rights reserved.