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Dispute Device Entitlement

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RMA Portal
https://repair.zebra.com/siebel/app/rma/enu
Fill the information required in the shipping details step

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When the bulk load is completed, click “Completed” to navigate to the “review cart” step

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Review the job type information

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To dispute all the billable line items,

Click “Dispute Bulk Job Type” and choose the “dispute all billable lines” option

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Portal performs validation and prompts for Dispute reason

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Select “Contract” as the dispute reason

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Contract lookup page lists all the product name with the line-item count and prompts you to select the account and contract from the list.

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Select the product followed by the Account from the table.

Contract table will list all the eligible contract that contains product name and selected account. Quantity information is listed for reference

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Click “Select contract” button to apply dispute to the select product name in the table above.

Selected contract along with appliable quantity is listed for review. In this example, contract has just one quantity. Selected contract will be applied to one of the product line item.

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For the second product line item, you can enter a contract number manually if there are no eligible contracts listed in the table.

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Green tick appeared to indicate that the product line has been disputed successfully.

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Repeat the same for the other products in the table.

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When contracts are selected for all the products, click “continue to cart”.

This process will take time depending on the number of line items that are disputed.

AVOID REFRESHING the page while the portal is processing the dispute.

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You can proceed to submit the repair order from the review cart page as usual.

For line items where you selected the contract from the table, Job type will be converted to Contract.

For line items where you manually entered the cotnract number, job type will remain as billable and dispute will be applied.

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