Use Case

Accelerating card issuance and reducing delivery delays


Long customer wait times and escalating postal costs for mailing replacement bank cards severely impact the retail banking industry. Delivering immediate account activation through the Zebra ZC300 Series Card Printers resolves these bottlenecks and enhances the overall customer journey.

A banking professional uses a Zebra ZC300 Card Printer to instantly and securely issue a personalized bank card at a retail branch.

Streamline costly card issuance operations

Financial institutions suffer from high customer wait friction and postal costs when relying on centralized hubs to print and mail out replacement or new bank cards. The core of this issue stems from legacy operational processes that prioritize centralized fulfillment over localized service. This outdated model inevitably delays card delivery, forcing patrons to navigate a frustrating waiting period before accessing their funds and utilizing new financial products.

The negative consequences of these operational bottlenecks extend beyond simple inconvenience. Relying on remote distribution centers leads to high costs related to postage and logistics. Furthermore, delayed access to active accounts results in lost revenue and increased customer dissatisfaction, as individuals are unable to execute immediate transactions or fully engage with their retail banking services.

The in-branch card issuance solution

Overcoming these costly delays requires bringing card production directly to the branch level. By deploying Zebra ZC300 Series Card Printers, financial organizations can process secure identity verification and achieve instant EMV card issuance on the spot. This localized approach delivers instant gratification and immediate account activation for the end user. Simultaneously, it drives a massive reduction in postal costs and friction, allowing branches to operate more efficiently while drastically improving the speed of their financial services.

Potential benefits

Implementing localized printing technology allows financial institutions to replace costly legacy workflows with highly efficient branch operations. This approach yields immediate improvements in customer satisfaction and significant reductions in logistical overhead.

Accelerated turnaround

wait time reduced from multi-day to 60 seconds

Immediate access

in-branch experience drives immediate account activation

Cost reduction 

in postal costs and mailing friction

Trusted security

securely verifies identity for fully functional EMV card issuance

 

 

How the solution works

A bank associate uses a Zebra ZC300 Series card printer to instantly print and issue a secure payment card for a customer at a bank branch service counter.

Issue cards instantly at the branch level

The first phase involves placing automated kiosk-based card printing solutions directly within the bank branch to eliminate centralized mailing delays. The Zebra ZC300 Series Card Printers provide exceptional speed and robust security for on-demand financial applications. With advanced encoding capabilities and a highly compact footprint, this device readily fits into crowded teller stations, enabling staff to quickly generate personalized, secure bank cards while the customer waits.

Maintain reliable card issuance with proactive support

To ensure this setup remains continuously operational and highly reliable, pairing the printer with a Zebra OneCare Essential support plan provides complete business continuity. Zebra OneCare Essential minimizes overhead and offers predictable support costs with fixed-budget maintenance, meaning no unexpected or unbudgeted repair costs. Because Zebra OneCare Essential covers accidental damage, normal wear and tear, and printhead replacements under a flat-rate agreement, branches can keep their services online with minimal downtime.

Replace outdated card fulfillment processes and maximize patron satisfaction

Investing in automated in-branch card issuance eliminates expensive postal operations and long waiting periods. Financial institutions realize immediate cost savings while delivering an exceptional service experience that accelerates account activation and builds long-term loyalty.

Let's discuss how Zebra's solution can work for you

Note:

Use case figures, savings estimates and images are illustrative only and may be derived from customer data, projections, or controlled testing. They do not represent guaranteed results, and actual outcomes will vary by application; customers should consult a Zebra sales representative to evaluate their specific environment.