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Mobile Computer Software

Wireless Insights Support

Wireless Insight for Mobile Computers is the Edge You Need.

Keep your business running optimally and be informed with the data you need to take action on mobile connectivity issues challenging your business!

On average customers address a wireless issue within the first 3 months. This saves thousands in diagnosing the problem and avoids costly downtime.

Try it free for 6 months and see how Wireless Insights can help your business’s connectivity.

To get started, simply register with zebra.com and log into your zDNA cloud portal.

Find a Partner or Contact Zebra Sales for purchasing the Wireless Insight license.

Benefits

Get the insights you need to provide your workers with a superior wireless experience over Wi-Fi and cellular networks. Monitor mobile connectivity behavior and performance to ensure operational uptime. 

Wi-Fi analysis
  • RF network scanning
  • End-to-end Wi-Fi connectivity analysis
  • Roaming performance and root-cause analysis
  • Voice call analysis with Mean Opinion Score (MOS) quality
  • Real application performance
  • Location of issue using 802.11mc
Cellular analysis
  • Cell Statistics (Channel Info, MCS, Layers, Error rates)
  • Disconnect failures, including the cause
  • Acquisition failures, including the cause
  • Voice call analysis with Mean Opinion Score (MOS) quality
  • Device cell statistics, position, and throughput analysis
  • Location of issue using GPS

Ensure your mobile network performance

Problem

An associate is reporting delays and slowness. You need to know where the delay is coming from? How is the network performing?

Analysis

Passive measurements of the network and app on any network.

Diagnose

Actively monitor and measure real-time performance views by testing applications from the device, even when the device is not in use.

Cellular

Wireless

Cellular and WiFi voice analysis and MOS score

Problem

An associate can’t page or call. Is the call connected? Why are there pops, clicks and static? How is the network performing?

Analysis

Packet analysis from Wireless Insights provides call details and the overall MOS score.

Diagnose

It works in tandem with Zebra, providing in-depth voice analysis and precise data points to troubleshoot, understand, and determine wireless link quality and MOS scores.

Cellular

Wireless

Wi-Fi roaming and cellular handover analysis

Problem

An associate cannot scan the next item. How do you know if it’s the mobile device, network, or application?

Analysis

Packet-level analysis with detailed results, error states, associations, and root causes.

Diagnose

See the entire sequence of roaming and handover events and determine the failure reason.

Cellular

Wireless

Downloads

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Compatible Hardware

Wireless Insights Service comes preloaded and requires a license for the following supported devices.

Zebra's Partners Utilizing Wireless Insights


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Videos

Extreme Intuitive Insights (EII) Dashboard

Trending Articles

Additional Resources

Useful links and resources to enhance your experience.

Support Content

Join our community discussion forum where you can connect with Zebra users and ambassadors from around the globe.