Wireless Insights Support
Zebra Wireless Insight Advantage:
Proactively monitor and manage the end-to-end user experience on your network.
Wireless Insights Provides:
- Constant monitoring without performance degradation.
- Real application performance (not synthetic).
- Roaming performance metrics.
- Roaming root-cause analysis.
- Voice cell analysis with Mean Opinion Score (MOS) quality.
- Location-issue tracking using 802.11mc/FTM.
- Access to the device's true MAC and wireless details.
- Packet capture.
Wireless Insights Delivers:
- Actionable insights: Use data from across the network and fleet to help resolve infrastructure issues.
- Easy root cause analysis: Correlate network and client events and reduce disruption.
- Visibility: Pinpoint the exact location of performance degradation.
Data-Driven Insights
Zoom into thousands of devices to view real-time performance and determine connectivity issues.
Pinpoint the exact location of where the performance degradation is happening within your organization.
See the end-to-end experience and identify the root cause of issues between device, network, and application.
Immediate alerts if a change created an issue and historical benchmarks identifying the impact of software or configuration changes.
Automated centralized packet capture and data, avoiding needless site visits and phone calls.
Links to the Zebra's Partners utilizing Wireless Insights:
+ Video - Aruba User Experience Insights (UXI) Dashboard
+ Videos - Extreme Intuitive Insights (EII) Dashboard
+ Documentation
+ Wireless Insights Features
Capabilities | Zebra Wireless Insights | Generic Android Agent |
Synthetic Testing | ![]() |
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Real Application Performance (not synthetic) | ![]() |
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Roaming performance and Root Cause Analysis from packet analysis (not available from Android OS) | ![]() |
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Location-Issue tracking using 802.11mc | ![]() |
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Access to persistent device identifiers (Hidden by Android OS A11+) | ![]() |
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Service does not alter device performance* | ![]() |
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Packet Capture | ![]() |
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*Generic agents may impact device roaming behavior and battery performance
+ Device Compatibility for Android 13
Wireless Insights Service comes preloaded and requires a license for the following supported devices:
Wireless Insights for Android 13 on Wifi6E devices | Wireless Insights for Android 13 on Wifi6 devices | Wireless Insights for Android 13 on Wifi5 devices | |
Android 13 (GMS) Requires build 13-09-16 or later |
TC53, TC73 | ||
Android 13 (GMS) Requires build 13-11-17 or later and Requires Mobility DNA Enterprise license |
TC22, TC27 | ||
Android 13 (GMS) Requires build 13-15-24 or later and Requires Mobility DNA Enterprise license. |
TC21, TC21-HC, TC26, TC26-HC |
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Android 13 (GMS) Requires build 13-18-19 or later |
TC52ax, TC52ax-HC | CC600, CC6000, PS20, TC52, TC52-HC, TC52x, TC52x-HC, TC57, TC57x, TC72, TC77, WT6300 |
+ DEVICE COMPATIBILITY for ANDROID 11, 10, and Oreo
Wireless Insights Service comes preloaded and requires a license for the following supported devices:
Wireless Insights for Android 11 on Wifi6E devices | Wireless Insights for Android 11 on Wifi6 devices | Wireless Insights for Android 11 on Wifi5 devices |
Wireless Insights for Android 10 | Wireless Insights for Android Oreo | |
Android 11 (GMS) Requires base build 11-17-16.00-RG-U00-STD-ATH-04 or later |
TC53, TC58 TC73, TC78 |
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Android 11 (GMS) |
TC52ax, TC52ax-HC, MC3300ax | ||||
Android 11 (GMS) Requires build 11-17-20 or later |
ET40, ET40-HC, ET45, ET45-HC | ||||
Android 11 (GMS) Requires base build 11-16-05.00-RG with LifeGuard 83 or later |
CC600, CC6000, EC30, EC50, EC55, ET51, ET56, L10A, MC3300x, MC3330xR, MC3390xR, MC9300, PS20, TC52, TC52-HC, TC52x, TC52x-HC, TC57, TC57x, TC72, TC77, TC8300, VC8300, WT6300 | ||||
Android 11 (GMS) Requires base build 11-16-05.00-RG with LifeGuard 83 or later, and |
MC2200, MC2700, TC21, TC21-HC, TC26, TC26-HC | ||||
Android 10 (GMS) Requires base build 10-16-10.00-QG with LifeGuard 104 or later |
CC600, CC6000, EC30, ET51, ET56, L10A, MC3300x, MC3330xR, MC9300, PS20, TC52, TC52-HC, TC52x, TC52x-HC, TC57, TC72, TC77, TC8300, VC8300, WT6300 | ||||
Android 10 (GMS) Requires base build 10-16-10.00-QG with LifeGuard 104 or later, and |
MC2200, MC2700, TC21, TC21-HC, TC26, TC26-HC | ||||
Android Oreo (GMS) Requires base build 02-52-21 with LifeGuard U05 or later |
MC3300, MC3300R, TC51, TC51-HC, TC56, TC70x, TC75x, VC80X |