Wireless Insights Support
Wireless Insights enriches our ecosystem providers’ dashboard by providing Zebra mobile computer device analytics and voice data, giving customers holistic insight and visibility over their entire infrastructure. This helps customers better expedite ecosystem challenges through the proactive identification of issues across locations and uncover the root cause to maintain network stability and worker productivity.
- Actionable Insights with rich telemetry data from the network and Zebra Client across the fleet
- Correlation of network and client events to easily identify root cause
- Pin-point the exact location of performance degradation
Zebra Wireless Insights provides packet level data that is essential for troubleshooting and root cause analysis. This data is restricted by Android OS and not available for generic clients.
| Capabilities | Zebra Wireless Insights | Generic Android Agent |
| Synthetic Testing |  |
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| Real Application Performance (not synthetic) | |
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| Roaming performance and Root Cause Analysis from packet analysis (not available from Android OS) | |
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| Location-Issue tracking using 802.11mc | |
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| Access to persistent device identifiers (Hidden by Android OS A11+) | |
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| Service does not alter device performance* | |
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| Packet Capture | |
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*Generic agents may impact device roaming behavior and battery performance
Wireless Insights Service comes preloaded and requires a license for the following supported GMS and non-GMS devices:
| Wireless Insights for Android 11 on Wifi6 devices |
Wireless Insights NOTE – not supported on Android 8 of listed devices |
Wireless Insights NOTE – not supported on Android 8 of listed devices. |
Wireless Insights for Android 8 | |
Android 11 |
TC52ax, TC52ax-HC, MC3300ax | |||
Android 11 |
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CC600, CC6000, EC30, EC50, EC55, ET51, ET56, L10A, MC3300x, MC3330xR, MC3390xR, MC9300, PS20, TC52, TC52-HC, TC52x, TC52x-HC, TC57, TC57x, TC72, TC77, TC8300, VC8300, WT6300 | ||
Android 11 |
MC2200, MC2700, TC21, TC21-HC, TC26, TC26-HC | |||
Android 10 |
CC600, CC6000, EC30, ET51, ET56, L10A, MC3300x, MC3330xR, MC9300, PS20, TC52, TC52-HC, TC52x, TC52x-HC, TC57, TC72, TC77, TC8300, VC8300, WT6300 | |||
Android 10 |
MC2200, MC2700, TC21, TC21-HC, TC26, TC26-HC | |||
Android 8 |
MC3300, MC3300R, TC51, TC51-HC, TC56, TC70x, TC75x, VC80X |
How-To Videos for Accessories
Manuals
ZEBRA ONECARE™
For high uptime and availability, we can help your business ensure its Zebra mobile computers, bar code scanners, RFID devices and wireless LAN (WLAN) infrastructure are online and ready for business.
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VisibilityIQ™ OneCare™
VisibilityIQ™ OneCare™ provides critical operational information to give you insight into key repair KPIs, service levels and repair service performance.