Transform retail operations with Zebra’s retail technology solutions, featuring hardware and software for improving inventory management and empowering teams.
Streamline operations with Zebra’s healthcare technology solutions, featuring hardware and software to improve staff collaboration and optimise workflows.
Enhance processes with Zebra’s manufacturing technology solutions, featuring hardware and software for automation, data analysis, and factory connectivity.
Zebra’s transportation and logistics technology solutions feature hardware and software for enhancing route planning, visibility, and automating processes.
Zebra's public sector technology solutions enhance decision-making, streamline operations, and safeguard communities with advanced software and rugged hardware.
Zebra's hospitality technology solutions equip your hotel and restaurant staff to deliver superior customer and guest service through inventory tracking and more.
Zebra's market-leading solutions and products improve customer satisfaction with a lower cost per interaction by keeping service representatives connected with colleagues, customers, management and the tools they use to satisfy customers across the supply chain.
Empower your field workers with purpose-driven mobile technology solutions to help them capture and share critical data in any environment.
Zebra's range of mobile computers equip your workforce with the devices they need from handhelds and tablets to wearables and vehicle-mounted computers.
Zebra's desktop, mobile, industrial, and portable printers for barcode labels, receipts, RFID tags and cards give you smarter ways to track and manage assets.
Zebra's 1D and 2D corded and cordless barcode scanners anticipate any scanning challenge in a variety of environments, whether retail, healthcare, T&L or manufacturing.
Zebra's extensive range of RAIN RFID readers, antennas, and printers give you consistent and accurate tracking.
Choose Zebra's reliable barcode, RFID and card supplies carefully selected to ensure high performance, print quality, durability and readability.
Zebra's rugged tablets and 2-in-1 laptops are thin and lightweight, yet rugged to work wherever you do on familiar and easy-to-use Windows or Android OS.
With Zebra's family of fixed industrial scanners and machine vision technologies, you can tailor your solutions to your environment and applications.
Zebra’s line of kiosks can meet any self-service or digital signage need, from checking prices and stock on an in-aisle store kiosk to fully-featured kiosks that can be deployed on the wall, counter, desktop or floor in a retail store, hotel, airport check-in gate, physician’s office, local government office and more.
Discover Zebra’s range of accessories from chargers, communication cables to cases to help you customise your mobile device for optimal efficiency.
Zebra's environmental sensors monitor temperature-sensitive products, offering data insights on environmental conditions across industry applications.
Zebra's location technologies provide real-time tracking for your organisation to better manage and optimise your critical assets and create more efficient workflows.
Enhance frontline operations with Zebra’s AI software solutions, which optimize workflows, streamline processes, and simplify tasks for improved business outcomes.
Empower your frontline with Zebra Companion AI, offering instant, tailored insights and support to streamline operations and enhance productivity.
Boost productivity with Zebra Frontline AI Enablers: AI vision models, sample apps, and APIs streamline workflows for efficient business processes.
Zebra Frontline AI Blueprints deliver adaptable, real-world AI frameworks that automate manual tasks and drive efficiency in high-pressure frontline operations.
Zebra Workcloud, enterprise software solutions boost efficiency, cut costs, improve inventory management, simplify communication and optimize resources.
Keep labour costs low, your talent happy and your organisation compliant. Create an agile operation that can navigate unexpected schedule changes and customer demand to drive sales, satisfy customers and improve your bottom line.
Drive successful enterprise collaboration with prioritized task notifications and improved communication capabilities for easier team collaboration.
Get full visibility of your inventory and automatically pinpoint leaks across all channels.
Reduce uncertainty when you anticipate market volatility. Predict, plan and stay agile to align inventory with shifting demand.
Drive down costs while driving up employee, security, and network performance with software designed to enhance Zebra's wireless infrastructure and mobile solutions.
Explore Zebra’s printer software to integrate, manage and monitor printers easily, maximising IT resources and minimising down time.
Make the most of every stage of your scanning journey from deployment to optimisation. Zebra's barcode scanner software lets you keep devices current and adapt them to your business needs for a stronger ROI across the full lifecycle.
RFID development, demonstration and production software and utilities help you build and manage your RFID deployments more efficiently.
RFID development, demonstration and production software and utilities help you build and manage your RFID deployments more efficiently.
Zebra DNA is the industry’s broadest suite of enterprise software that delivers an ideal experience for all during the entire lifetime of every Zebra device.
Advance your digital transformation and execute your strategic plans with the help of the right location and tracking technology.
The Zebra Aurora suite of machine vision software enables users to solve their track-and-trace, vision inspection and industrial automation needs.
Zebra Aurora Focus brings a new level of simplicity to controlling enterprise-wide manufacturing and logistics automation solutions. With this powerful interface, it’s easy to set up, deploy and run Zebra’s Fixed Industrial Scanners and Machine Vision Smart Cameras, eliminating the need for different tools and reducing training and deployment time.
Aurora Imaging Library™, formerly Matrox Imaging Library, machine-vision software development kit (SDK) has a deep collection of tools for image capture, processing, analysis, annotation, display, and archiving. Code-level customisation starts here.
Aurora Design Assistant™, formerly Matrox Design Assistant, integrated development environment (IDE) is a flowchart-based platform for building machine vision applications, with templates to speed up development and bring solutions online quicker.
Designed for experienced programmers proficient in vision applications, Aurora Vision Library provides the same sophisticated functionality as our Aurora Vision Studio software but presented in programming language.
Aurora Vision Studio, an image processing software for machine & computer vision engineers, allows quick creation, integration & monitoring of powerful OEM vision applications.
Adding innovative tech is critical to your success, but it can be complex and disruptive. Professional Services help you accelerate adoption, and maximise productivity without affecting your workflows, business processes and finances.
Zebra's Managed Service delivers worry-free device management to ensure ultimate uptime for your Zebra Mobile Computers and Printers via dedicated experts.
Find ways you can contact Zebra Technologies’ Support, including Email and Chat, ask a technical question or initiate a Repair Request.
Zebra's Circular Economy Program helps you manage today’s challenges and plan for tomorrow with smart solutions that are good for your budget and the environment.
Launched: Zebra’s new Support Center is now live. Discover a smarter, faster support experience!
Zebra Repair Guides
Register For An Account
Basic Guides
- Introduction to the Portal
- Submit a Repair
- View Device Entitlement
- Dispute Device Entitlement
- View Repair Details
- Download Repair Documents
- View Contract Details
- Repair Status
- Shipping Instructions
Additional Guides
Shipping Instructions
To ensure your repair experience is as smooth and speedy as possible, please carefully review and follow all instructions below before preparing, packaging, and shipping your devices to the appropriate Zebra Repair Center. It will help you better understand the end-to-end repair process.
Prepare the device(s) for repair
- Please remove SIM cards, SD memory cards, batteries, cables, power cords, cradles, tool kits, remote controllers, and other accessories, and do not include these items in your repair shipment.
- If a product is registered with Google’s Android™ Zero Touch Service, it is the customer and/or end-user’s responsibility to deregister such product from the Google Android Zero Touch Service Portal prior to returning the product to Zebra. Zebra will not be responsible for any delay in Turnaround Time of the repair of such product, and may return devices unrepaired, if either the customer or the end-user fails to deregister the product prior to returning it to Zebra for repair.
- Save your data and application files from your device(s). As a part of the standard repair process, your device will be restored to current factory default settings. You or your company's IT team may need to perform additional tasks to fully restore your device (after repair). These actions may include installation of customer-owned or licensed third-party applications, additional customer-applied operating system updates, and restoration of any site-specific settings (such as logon IDs, network settings, printer calibrations, and media settings).
- If you are returning a Zebra printer for repair because you are experiencing print quality issues, please provide a sample(s) to assist our technicians during repair.
Packaging
Please use appropriate and sufficient packaging materials to ensure your device(s) do not sustain additional damage during transportation. See Zebra Repair Center Packaging Guidance for more information and requirements. Zebra cannot guarantee the return of your device(s) in the same packaging as you shipped to our depot. The Shipping Manifest PDF document attached to your RMA (Repair Authorization Number) confirmation email includes your RMA Form. Place the printed RMA Form in your shipping container with your device(s).
Shipping to Asia & Pacific region – APAC
- Repairs in APAC region must be sent to the depot address provided on the Shipping Manifest on customer’s costs.
Shipping to Europe, Middle East & Africa region – EMEA
- Collection for printer repairs in Europe is arranged by Zebra’s authorized courier. Next working day the confirmation of planned pick up is sent by zebra.ekas@dhl.com together with label for the shipment. If the collection address differs from the return address stated on your Repair Authorization Number (RMA #) – or if a Customs Invoice is required for shipments from your country, email zebra.ekas@dhl.com with your Repair Authorization Number (RMA #) and the full collection address and/or the Customs Invoice. For per incident (billable) printer repairs in EMEA, collection can be scheduled only after a purchase order or credit card payment is processed.
- Repairs of EVM devices (mobile computers, barcode scanners, RFID readers, tablets, kiosks) in Europe and Africa must be sent to the depot address provided on the Shipping Manifest on customer’s costs.
- Shipping instructions for Middle East customers can be found there: Middle-East-Repair-Logistics-Customer-Instructions.pdf
Shipping to North America region – NA
- Zebra’s prepaid shipping label to be generated on RMA Portal after Repair Authorization Number (RMA #) creation. More info can be found here: Save Time and Money with Zebra's Prepaid Shipping Label
Shipping to Latin America region – LA
- Brazil:
1. A Nota Fiscal document must be included with all shipments of devices sent for repair in Brazil (see additional details in Fiscal Document Requirements). Devices received at the Repair Center without a properly completed Nota Fiscal declaration will be returned unrepaired to the client.
2. For devices with a valid ZebraOneCare contract that includes collection option, it will be arranged by Zebra’s authorized courier. - For other countries please, follow up instructions here under Latin America drop down list: Region-Specific Information for Zebra Repairs
Repair Exclusions
- Housings, screens, or other components are not replaced or repaired to resolve cosmetic imperfections (scratches, smudges, dings) that do not affect the functionality of the device
- Battery performance is not tested during repair, unless customer has purchased a separate battery maintenance plan that includes this testing service.
- Our repair centers cannot return damaged or faulty components replaced during repair of your device.
- For products that are designated not for sale, service and/or use outside of China, these products are eligible for warranty coverage only in Mainland China from Zebra and/or Zebra Authorized Centers
Accessories request
Zebra OneCare™ support services that include comprehensive coverage (Zebra OneCare Essential, Select, and On-Site services, for example) provide for replacement of selected accessories that were damaged or lost and were originally shipped together with your Zebra mobile computing device. Refer to How to Request Accessories under Comprehensive Coverage to learn more about requesting accessories under comprehensive coverage.
Additional Support Resources
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