PRODUCT SPEC SHEET
CC5000 CUSTOMER CONCIERGE

CC5000 CUSTOMER CONCIERGE

PROVIDE YOUR CUSTOMERS WITH THE ULTIMATE IN SELF-SERVICE

CATER TO ALL OF YOUR CUSTOMERS’ NEEDS WITH AN ELECTRONIC CONCIERGE
The CC5000 is a new kind of kiosk that allows you to create a customer concierge capable of catering to your customers’ every self-service need. Instead of the typical kiosk, the CC5000 is a rich interactive platform that can be configured to allow customers to look up information, make purchases, receive special offers and instantly connect to the right person via voice or video to answer any question. The CC5000 is a true ‘dream machine’, allowing you to provide shoppers in a retail store, guests in a hotel and travelers with the concierge-style service they dream of, while helping you strengthen customer relationships, improve customer loyalty and satisfaction — and increase sales. Integrated value-add features transform Android into a true enterprise-class operating system, providing the best of both worlds — your customers enjoy an intuitive and familiar interface, while you get the enterprise class security and manageability IT demands. The CC5000 — the affordable solution that allows you to offer your customers an unsurpassed self-service experience.

EASILY BUILD FEATURE-RICH APPLICATIONS

Since the CC5000 is built on Android 4.1, a large developer pool is available to help you build custom applications for a variety of verticals. With the CC5000 Software Development Kit (SDK), it’s easy to develop elegant and intuitive customized applications. And with its integrated enterprise-class bar code scanner, high-resolution 8 MP camera and ability to integrate a full complement of third-party accessories — including payment card readers — you can easily implement whatever data capture features your applications require.

A SIZE FOR EVERY AREA OF YOUR BUSINESS

The CC5000 is available with a 15 in., 22 in. or a 27 in. display, giving you the flexibility to choose the screen size that works best in any area of your facility. For example, a retail store might put a large 27 in. display at the store entrance and 15 in. displays in various departments.

EASY TO USE TABLET-STYLE INTERFACE

Customers will feel right at home with the CC5000. Its familiar and intuitive multi-touch interface enables customers to zoom, swipe, scroll, pinch and more, just like they do on their own tablet.

RICH ANALYTICS TO BUILD MORE EFFECTIVE MARKETING CAMPAIGNS

The CC5000 captures a comprehensive set of data every time a customer uses it. You can see how long a customer was connected, what applications were used, which pages were viewed in each application and user interactions on every page — every “click-through”. Armed with this information, you can determine how and if customer-facing self-service strategies and marketing campaigns are working, and make any modifications required to maximize the success and the value of your CC5000 deployments.

EASY CENTRALIZED MANAGEMENT

With the CC5000, end-to-end management is easy. No matter where in the world your CC5000s are located, support for industry-standard mobile device management applications allows you to easily deploy, manage, update content, monitor and troubleshoot, all from a single centralized location.

SERVICES TO HELP YOU EVERY STEP OF THE WAY

Our end-to-end services take the complexity and risk out of deploying a CC5000 self-service solution. Our custom Integration Services helps with every step of planning through deployment — from a site survey to configuration, installation and testing. Our Custom Software Development service makes it easy to create customized applications that will take self-service to a new level. You can count on our software experts for end-to-end support — from a comprehensive requirements analysis to the actual design, implementation and testing of custom applications. Operational Pilot services provides a design and implementation plan for a pilot test prior to full-scale rollout. Service from the Start Gold provides post-deployment support. This comprehensive industry leading program covers normal wear and tear plus accidental damage, technical support, repair and software updates, with the option to add next-business-day onsite service. And our System Design service meets the unique design needs of mid-size to large systems.

A MODULAR DESIGN THAT LETS YOU START SMALL — AND THINK BIG

Key features can be combined to create the complete customer concierge. The modular design puts you in control — you can write your own applications to deliver a superior personalized customer experience today, and continue to add features to increase self-service levels in the future. In addition, since the CC5000 enterprise-class browser will support your existing web apps right out of the box, you can instantly extend your digital strategy to your customers.

Search and Purchase: put a complete one-stop shop right at your customers’ fingertips
With the CC5000, you can rapidly provide customers with the ability to search for products, look up information on any product and purchase any item, complete with delivery to their home or business. The CC5000 is an easy and cost-effective way for retailers to create the “endless aisle” to increase sales by allowing shoppers to browse through all inventory — including products available through the store website.

Connect: Engage your loyal customers through personalization
With CC5000, it’s easy to create a powerful direct connection to your customers. Customers can scan barcodes on their smartphones with the CC5000 to send coupons and other special offers directly to a customer’s connected smartphone. The result? The same smartphone that posed a threat in the store can now help increase sales and customer loyalty.

Communicate: instant live assistance via voice or video
With CC5000, your customers can always reach the right person to answer practically any question, instantly — regardless of whether they are located inside or outside of your facility.
This flexible feature even allows customers to choose their preferred mode of communication — a voice or video call. The result? Customers never need to search for an employee to answer a question. Instead, they can reach an in-store associate or product expert who might be in another location or in a call center, such as a kitchen designer for a Do-It-Yourself store or a pharmacist for a drug store.

Promote: get more mileage out of your marketing programs
The CC5000 helps you get more out of your advertising budget by allowing you to run videos, print ads and other promotional material whenever it is not in use. You no longer need to purchase and manage a separate digital signage system, reducing capital and operational costs.

THE CC5000 — IMPROVING CUSTOMER SATISFACTION, LOYALTY AND SALES WITH REVOLUTIONARY SELF-SERVICE.

For more information, please visit www.zebra.com/cc5000 or access our global contact directory at www.zebra.com/contact

SPECIFICATIONS

PHYSICAL CHARACTERISTICS
Resolution (max) 15.6 in.: 1366 x 768
21.5 in. and 27 in.: 1080P
Keypad Virtual
Expansion Optional solid state storage expansion +512GB
Connectivity 4 USB2.0 host ports; 1 USG OTG port
Display Touch Screen
15.6 in. & 21.5 in: Optical 2 touch
27 in.: PCAP multi-touch
Audio Audio output on dedicated 3.5mm jack; three (3) high sensitivity microphone array; external analog microphone on dedicated 3.5mm jack
Expansion Capabilities User accessible SD card slot, USB host ports, RS232 serial port
PERFORMANCE CHARACTERISTICS
Display Brightness 15.6 in.: 200 nits
21.5 in.: 250 nits
27 in.: 300 nits
CPU TI OMAP4470 1.5GHz Multi Core ARM processor
OS Concierge OS, based on Android 4.1 Jelly Bean (AOSP)
Memory 1GB LPDDR2 RAM (466MHz), 16GB and 64GB
Flash options; optional solid state storage expansion +512GB
USER ENVIRONMENT
Operating Temp. 32° F to 104° F/0° C to 40° C @95% RH
Storage Temp. -4° F to 140° F/-20° C to 60° C @90% RH
Humidity 15% to 90%, non-condensing
Development Tools CC5000 Software Developer’s Kit (SDK)
Management Tools Integrates with industry standard Mobile Device Management (MDM) solutions to configure settings and provide remote software updates
DATA CAPTURE/OUTPUT
Integrated Scanner Decoded SE3307 scan engine
Front Camera 8MP; optimized for video collaboration with 1080P 30FPS video
Video 1080P
Video Codecs H.264 (all profiles), MPEG4 (all profiles), H.263
NETWORKS
WLAN Dual band 802.11 a/b/g/n
WPAN Bluetooth 2.1 with EDR; integrated antenna
Ethernet Gigabit Ethernet on RJ45 interface, with activity LEDs
PERIPHERALS AND ACCESSORIES
Accessories Country specific AC line cord required.
Additional accessories can be integrated using USB and Serial interface.
Mounting Options Conforms to the VESA mounting standard for attachment of third party, off-the-shelf mounting solutions; four (4) inserts provided
RECOMMENDED SERVICES
Planning and deployment: Integration Services; System Design
Post deployment: Service from the Start Gold; Service from the Start Onsite Support
Application development: Custom Software Development
WARRANTY
Subject to the terms of Zebra's hardware warranty statement, the CC5000 is warranted against defects in workmanship and materials for a period of 1 (one) year from the date of shipment.
For complete warranty statement, go to: http://www.zebra.com/warranty