Every day in your retail store, associates perform hundreds of tasks in order to provide every customer who walks through your doors with the best shopping experience possible. There are customer questions to answer. Inventory to re-stock. Spills to clean up and so much more. Even if you have an existing task management system to help supervisors organize tasks, they still typically need to walk around the store or page associates to delegate and track the status of tasks during a shift. Mobile Workforce Management software facilitates consistent and reliable store execution by providing an intelligent task management system that extends your current systems and delivers tasks directly to your associate’s mobile device, such as Zebra’s highly affordable and wearable SB1 smart badge. An easy-to-use mobile dashboard provides supervisors with all the information they need to monitor and manage all tasks — regardless of task type or whether supervisors, customers, associates or store systems created the task. Now, it’s easy to keep employees fully productive during every shift, taking care of the tasks that keep your store ready for business — and provide the best in customer service.
Tasks can originate from many sources — and with Mobile Workforce Management, you can accommodate them all. Tasks may be created by supervisors, associates, customers, in-store systems or corporate systems — and may be entirely automated. A simple template allows managers and associates to create and enter tasks in seconds, complete with a text or voice note to provide any additional details. Customers can press a button on an in-store kiosk to request help, or you can enable Mobile Workforce Management to allow customers who have downloaded your in-store loyalty application to use their own smartphones to request help. Regardless of where the help request originates, it is instantly delivered to an associate’s mobile device as an urgent task. Your in-store systems can automatically create tasks. For example, a Video Analytics System can detect when inventory is low on a specific shelf and create a task to replenish it — or the press of a button on the point of sale (POS) could create a request for more cashiers. Systems in the corporate office can also automatically create tasks. For example, the Promotion Management System can create a task to initiate markdowns for an upcoming sale.
Today’s retail task management solutions typically stop at the store manager, who often needs to gather and analyze information from multiple store systems throughout the day to best delegate tasks. Mobile Workforce Management can integrate with in-store and corporate business systems — including time and attendance, labor planning, project scheduling, promotion management, Point of Sale (POS), kiosks, RFI D sensors and more. Now, your task management and store systems can exchange information in real time, enabling the intelligent creation and dispatch of many tasks — automatically. As a result, store supervisors have more time to spend out on the store sales floor with associates and customers — instead of sitting in the back room manually merging data from separate systems.
Managers no longer need to waste time hunting for associates to issue tasks and follow up on status. Instead, Mobile Workforce Management does all the work. First, the system analyzes available information to determine who should receive the task, such as: the workgroup that the task is assigned to; which associates are logged in from that group; an associate’s role within the group; the task priority; when the task must be completed; whether the workers are available or on a break; and the expected duration of the task. The analysis is instantly completed, the task is delivered to the mobile device of the right associate and properly prioritized. If a task is not completed in the allotted time, it will automatically escalate to a supervisor or an alternate workgroup — no manual intervention required.
A mobile dashboard provides an easy-to-read snapshot of the key information supervisors need to stay on top of task management. On a mobile computer or tablet, like the Zebra ET 1, supervisors can view categories of tasks and workgroups, as well as the manager inbox, which holds newly received tasks waiting for authorization and messages. In addition, from the summary screens, supervisors can easily drill down to access all available details for any specific item.
|Server (Specifications dependent on customer deployment)|
|Minimum Server Requirements||3 GHz processor (dual processor); 4GB memory; 150GB hard drive space|
|Supported Environments||Windows Server 2008 R2 with SQL Server 2008 R2 or Oracle 11g orWindows Server 2012 with MS SQL Server 2012.IIS and .NET 4.5 also required|
|Admin Client||Admin Client Microsoft IE 9/10; recommended display resolution: 1680 x 1050 or greater|
|Worker/Manager Client||Worker/Manager Client Zebra's Rho Elements Environment with Multi-Instance Support (See Release Notes for supported Devices, RhoElements versions, respective display resolutions and other MWM detailed specifications.)|