Customer Service Technology | Zebra

Customer Service Technology

Worker wearing a hardhat and safety glasses talking on a mobile device.

Give Your Customer-Facing Personnel the Technology to Exceed Customer Expectations

No matter how efficient your operations, if your customer-facing personnel are not empowered with the necessary tools and data to deliver excellent service, customers satisfaction ratings decline. When there’s an electric or water outage or unplanned service event and customers are calling in demanding answers, your call-center representatives should be able to access real-time information to deliver the kind of personalized service that builds customer relationships, brand loyalty and ultimately your business.

Zebra mobile computing devices employ a purpose-driven design that incorporates the customer experience as a critical part of business in the utility sectors.

Set Up the Customer Experience for Success

When providing services that customers rely on daily, both current and accurate information are key components to a high-quality customer experience. Intuitive and easy to use, our rugged mobile devices enable all relevant customer information to be captured digitally on-site and uploaded in real-time for continuous customer care.

Maximize Visibility Among All Staff

Ensure your mobile technology isn’t the reason for poor customer service. Zebra mobile devices give all involved staff (technicians, representatives, management, compliance and accounting departments, etc.) clear visibility into customer data and work order history as needed, so they can successfully give customers the most informed service possible.

Leverage Data-Powered, Industry-Tailored Mobile Technology Solutions

Our mobility devices are part of industry-tailored solutions for the enterprise edge where customers connect with your personnel. Our data-powered, customizable solutions allow you to select from a range of options in devices, network connectivity, form-factors and more to deliver a higher-level of customer experience.

Learn More About Customer Service Technology Solutions

Build Your Customer Service Technology Solution

Hardware

Explore Zebra mobility solutions to maximize your customer service results.

Software and Applications

Deploy, manage and monitor your workforce and field assets using Zebra software solutions.

Services

Zebra services help you through each phase of your technology's lifecycle, so you can plan your field service solution to fit your organization's current and future needs.

Supplies

Zebra certified supplies are exceptionally consistent and tested to the highest standard for field service applications.