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Support for Matrox Imaging Software and Products

Matrox Imaging logo

When you need support for your Matrox Imaging product, Zebra provides a variety of options to assist you with getting help.
Please choose from one of the following support options: 

Request Technical Support

Technical support is available for registered users of Matrox Imaging products.

Please register your software before requesting technical support. 

Note: MIL-Lite X users can access one year of free technical support, with further paid options available.

For registered users, the following options are available to request technical support.

Option 1:
Submit a Technical Support Request Online

Access the Contact Us Form to submit a request for technical support. You will be prompted to answer a series of questions to help us troubleshoot your issue.

Upon submission of the form, you will receive an email confirmation, and your request will be assigned a case number for tracking. A Zebra Support representative will follow up with you by phone or email to help you with your inquiry.

Option 2:
Contact Technical Support by Phone at 514 - 822 - 6061

Zebra Support representatives are available to assist you Monday through Friday from 9 am – 5 pm EST

Option 3:
Alternatively, you may contact a local Matrox Imaging Representative for support.

Locate a Sales Representative or Authorized Integrator.

Request a Return Merchandise Authorization (RMA)

When you need to obtain a repair or replacement for your Matrox Product, you can submit a return merchandise authorization (RMA) request online.

Access the RMA Request Form to submit your request. You will need to either login or register for a user account to submit your RMA request.

Note: You will be redirected to the Matrox Imaging website to submit your RMA request.

More Ways to Get Support and Answers 

The following features and functions are available using Zebra’s Support Community. Users must register to access the Support Community to take advantage of these functions.

Partners participating in Zebra’s PartnerConnect Industrial Automation Program should contact their Partner Administrator to access the Support Community. If you do not know who your partner administrator is, please contact Zebra’s Partner Interaction Center for assistance. 

Check the Status of Your Technical Support Request

Need to follow up or check on the status of your technical support request? You can review the latest updates from Zebra’s Support Team or add additional information to the support request using the My Cases feature available on the Support Community.

Learn More about My Cases

Search the Knowledge Base

Search our online knowledge base of thousands of helpful articles to quickly and easily find the answer to most product support questions. Use the search bar or browse by products to access thousands of knowledge articles that answer product support questions.

Learn More about the Knowledge Base

Note: some of the other support features available on Zebra’s Support Community are not yet available for Matrox Imaging products and customers. As Zebra and Matrox continue to integrate, additional features will become available to Support Community users. Check back here for periodic updates on the availability of the Support Community features for Matrox Imaging product support.