Online RMA - Asia Pacific

NOTE: Zebra has recently updated many of our systems, processes, and tools. Please note the following information and changes:

  • Minor Screen Changes: Regular users of the portal may notice that the appearance of some screens, and the location and sequence of a few data entry fields, has changed slightly. We appreciate your flexibility as we work to improve our global portal design.
  • Chinese Language Portal: Beginning on May 1, the Repair Order Portal user interface will be available in Mandarin Chinese.
  • Training and Q&A Opportunities: New to the portal or have a few questions? Join one of the live sessions being offered in the coming weeks. Click on a date, download the ics file, and click accept to add the meeting to your calendar.

Post-Go-Live Q&A Sessions

Session 1: May 8   10-11 PM MYT, 4-5 PM CET, 9-10 AM CDT
Session 2: May 9   9-10 AM MYT, May 8: 3-4 AM CET, 8-9 PM CDT
Session 3: May 10 8-9 PM MYT, 2-3 PM CET, 7-8 AM CDT

Online Repair Request (Contract and Non-contract)

If your product is in need of repair, Zebra offers repair services for products that are under warranty, covered by a service contract or through a per incident repair charge.

Go to Zebra's online Repair Order Portal to get started:

New User Registration

Please register for access. A user ID and password will be emailed to you within 24 hours.

Returning Registered Users

Select a language below to access the version of Zebra's online Repair Order Portal most convenient for you.

Support Contact Numbers

Please follow the process for your country listed below:

  • Customer Support Hours: Monday to Friday, 9 a.m.- 6 p.m. (In-country local time)
  • Contact the RMA Support number for your area: 1-800-457-439 
  • When contacting Zebra please provide your serial number
COUNTRY ENTERPRISE PRODUCTS
AUSTRALIA 1 800 457 439 (English)
CHINA Local DID: +86 21 6108 6109 (Mandarin)
Northern: 10 800 713 0885 (Mandarin)
Southern: 10 800 130 0867 (Mandarin)
Hong Kong: 30 027 861 (English)
INDIA 000 800 100 3098 (English)
INDONESIA 001 803 015 20 20530 (English)
JAPAN Toll Free: 00531 13 1127 (Japanese)
MALAYSIA 1 800 812 384 (English)
03 7712 4489 (English)
NEW ZEALAND  6415 5110
PHILLIPINES 2900 3057
SINGAPORE 64 155 110 (English)
SOUTH KOREA 080 681 0880 (Korean)
TAIWAN 00 801 14 8690 (Mandarin)
THAILAND 001 800 441 0950 (English)

For Repairs in other Regions