Online RMA - Asia Pacific
NOTE: Zebra has recently updated many of our systems, processes, and tools. Please note the following information and changes:
- Minor Screen Changes: Regular users of the portal may notice that the appearance of some screens, and the location and sequence of a few data entry fields, has changed slightly. We appreciate your flexibility as we work to improve our global portal design.
- Chinese Language Portal: Beginning on May 1, the Repair Order Portal user interface will be available in Mandarin Chinese.
- Training and Q&A Opportunities: New to the portal or have a few questions? Join one of the live sessions being offered in the coming weeks. Click on a date, download the ics file, and click accept to add the meeting to your calendar.
Post-Go-Live Q&A Sessions
Session 1: May 8 10-11 PM MYT, 4-5 PM CET, 9-10 AM CDT
Session 2: May 9 9-10 AM MYT, May 8: 3-4 AM CET, 8-9 PM CDT
Session 3: May 10 8-9 PM MYT, 2-3 PM CET, 7-8 AM CDT
Online Repair Request (Contract and Non-contract)
If your product is in need of repair, Zebra offers repair services for products that are under warranty, covered by a service contract or through a per incident repair charge.
Go to Zebra's online Repair Order Portal to get started:
New User Registration
Please register for access. A user ID and password will be emailed to you within 24 hours.
Returning Registered Users
Select a language below to access the version of Zebra's online Repair Order Portal most convenient for you.
Support Contact Numbers
Please follow the process for your country listed below:
- Customer Support Hours: Monday to Friday, 9 a.m.- 6 p.m. (In-country local time)
- Contact the RMA Support number for your area: 1-800-457-439
- When contacting Zebra please provide your serial number
| COUNTRY | ENTERPRISE PRODUCTS |
|---|---|
| AUSTRALIA | 1 800 457 439 (English) |
| CHINA | Local DID: +86 21 6108 6109 (Mandarin) Northern: 10 800 713 0885 (Mandarin) Southern: 10 800 130 0867 (Mandarin) Hong Kong: 30 027 861 (English) |
| INDIA | 000 800 100 3098 (English) |
| INDONESIA | 001 803 015 20 20530 (English) |
| JAPAN | Toll Free: 00531 13 1127 (Japanese) |
| MALAYSIA | 1 800 812 384 (English) 03 7712 4489 (English) |
| NEW ZEALAND | 6415 5110 |
| PHILLIPINES | 2900 3057 |
| SINGAPORE | 64 155 110 (English) |
| SOUTH KOREA | 080 681 0880 (Korean) |
| TAIWAN | 00 801 14 8690 (Mandarin) |
| THAILAND | 001 800 441 0950 (English) |