Request a Repair

Latin America

Repair Customers in Argentina: A New Address Beginning December 26

Zebra mobile computer, scanning devices, and mobile printers needing repair should be sent to a new address. Please always use the shipping instructions provided with return authorizations, which references the correct return shipping address. Learn More.

Zebra offers repair services for products that are under warranty, covered by a service contract or in some Latin America countries, through a per incident repair charge. Please click on your location below to view repair options for mobile computer, scanner, and printers in Latin America. Please click here for repair options in Mexico and Brazil

Available Now! Customers in some Latin America countries may now be able to use Zebra’s Repair Order Portal to request and track repairs for mobile computer, scanner, and mobile printers. Please click on your location below to confirm if the Repair Order Portal is available. One-time registration is required to use the Repair Order Portal, even for users who are set up for other Zebra sites and tools. Follow the easy instructions under the “Need an Account?” heading below. Partners, please contact your Zebra Partner Administrator for access.

Learn more about the Repair Order Portal.

Now effective in Argentina and Colombia: A new process for per incident (billable) repairs. This time-saving process applies only to repair of Zebra devices that are not covered by an active Zebra OneCare Support Service contract or Zebra hardware warranty. Learn More about these changes on the Per Incident Repair in Latin America page

Also, Zebra is pleased to announce changes to the repair process for many of Latin America customers.  These changes reflect Zebra’s ongoing efforts to improve the repair experience, including the introduction of helpful enhancements and powerful new customer tools. Learn More about these changes on the Repair Experience Changes in Latin America page

Check the coverage of your device using Zebra’s Warranty and Zebra OneCare contract check tool. Simply conduct a search by the device serial number to display warranty and contract details. If the device is not covered under warranty or Zebra OneCare contract, Zebra may offer per incident repairs in your country.

+ Argentina

Mobile Computer and Scanner Repairs
Including the Repair of Psion Devices
Printer Repairs (Mobile Printers Only) Printer Repairs (All Other Types)
Use Zebra's Repair Order Portal  to submit repair requests. Use Zebra's Repair Order Portal  to submit repair requests.

Contact a local provider of Zebra printer repairs (PRS)

Find a Printer Repair Specialist (PRS)

+ Chile

Utilize the Warranty and Zebra OneCare Contract check to determine warranty or Zebra OneCare coverage using a device serial number.

Mobile Computer and Scanner Repairs
Including the Repair of Psion Devices
Printer Repairs (Mobile Printers Only) Printer Repairs (All Other Types)
Contract & Warranty Repairs Per-Incident (Billable) Repairs Contract & Warranty Repairs Per-Incident (Billable) Repairs  
Use Zebra's Repair Order Portal  to submit repair requests.

Contact Zebra's local Certified Repair Partner:

Southern Technology Group S.A. (STG) 
Av. Américo Vespucio Sur 991 Las Condes
Santiago de Chile

Contact Number(s):
+562 2392 5000
+562 2392 5018

Use Zebra's Repair Order Portal  to submit repair requests.

Contact Zebra's local Certified Repair Partner:

Southern Technology Group S.A. (STG) 
Av. Américo Vespucio Sur 991 Las Condes
Santiago de Chile

Contact Number(s):
+562 2392 5000
+562 2392 5018

Contact a local provider of Zebra printer repairs (PRS)

Find a Printer Repair Specialist (PRS)

+ Colombia

Mobile Computer and Scanner Repairs
Including the Repair of Psion Devices
Printer Repairs (Mobile Printers Only) Printer Repairs (All Other Types)
Use Zebra's Repair Order Portal  to submit repair requests. Use Zebra's Repair Order Portal  to submit repair requests.

Contact a local provider of Zebra printer repairs (PRS)

Find a Printer Repair Specialist (PRS)

+ All Others

Utilize the Warranty and Zebra OneCare Contract check to determine warranty or Zebra OneCare coverage using a device serial number.

Country Mobile Computer and Scanner Repairs Printer Repairs (All Models)
Contract and 
Warranty Repairs
Per-Incident (Billable) Repairs
 Bolivia  Use Zebra's Repair Order Portal  to submit repair requests. 

Contact Zebra's local Certified Repair Partner:

GSH Bolivia SRL
Calle Prolongación Quijarro 81 PB
Santa Cruz de la Sierra, Santa Cruz,
Bolivia

Contact Number: +591 3312-2725

Please note, for per incident (billable) repairs of Psion devices, please contact a local provider of Zebra repairs. Find a Repair Partner

Contact a local provider of Zebra printer repairs (PRS)

Find a Printer Repair Specialist (PRS)

Costa Rica Use Zebra's Repair Order Portal  to submit repair requests.

Contact Zebra's local Certified Repair Partner:

Holst van Patten S.A.
Barrio Aranjuez C17, A11 #968
100 metros Norte del Meteorológico
San Jose, Costa Rica
CP 2714-1000

Contact Number:+ +506 2248-2200

Contact a local provider of Zebra printer repairs (PRS)

Find a Printer Repair Specialist (PRS)

Dominican Republic Use Zebra’s RMA Form to submit repair requests

Contact one of Zebra's local Certified Repair Partner(s):

Multisystems Inc.
Luis Amiama Tió Esq. Erick Leonard Ekman
Edificio Spring Center, 6to Piso, Distrito Nacional
Santo Domingo, República Dominicana.
Código Postal: 10605

Contact Number: +809 472-3646

Inversiones Hizamar, SRL.
Calle Viriato Fiallo No. 5  Ens. Julieta
Santo Domingo, República Dominicana
Código Postal: 10130

Contact Number: +809 683-4545

Please note, for per incident (billable) repairs of Psion devices, please contact a local provider of Zebra repairs. Find a Repair Partner

Contact a local provider of Zebra printer repairs (PRS)

Find a Printer Repair Specialist (PRS)

Ecuador Use Zebra's Repair Order Portal  to submit repair requests.

Contact Zebra's local Certified Repair Partner:

Carvatel Telecomunicaciones SC
Antonio de Ulloa N27-126 y Selva Alegre (esquina) Pichincha,
Quito, Ecuador

Contact Number: +593 2223-5047

Contact a local provider of Zebra printer repairs (PRS)

Find a Printer Repair Specialist (PRS)

El Salvador Use Zebra's Repair Order Portal  to submit repair requests.

Contact Zebra's local Certified Repair Partner:

Radiocom S.A. de C.V.
89 Avenida Norte, No. 341, Colonia Escalón
San Salvador, El Salvador

Contact Number: +503 2225-5100

Contact a local provider of Zebra printer repairs (PRS)

Find a Printer Repair Specialist (PRS)

Guatemala Use Zebra's Repair Order Portal  to submit repair requests.

Contact Zebra's local Certified Repair Partner:

OSI de Guatemala S.A.
2 Ave. 11-25 Zona 9 Guatemala, Guatemala
Código Postal: 01010

Contact Number: (502) 2421-7600

Contact a local provider of Zebra printer repairs (PRS)

Find a Printer Repair Specialist (PRS)

Honduras Use Zebra's Repair Order Portal  to submit repair requests.

Contact Zebra's local Certified Repair Partner:

Compañia de Inversiones en Telecomunicaciones S.A. de C.V.
Col. Prados Universitarios, Anillo Periférico, Ed FERVIL
Tegucigalpa, M.D.C. Honduras

Contact Number: +504 2257-0827

Contact a local provider of Zebra printer repairs (PRS)

Find a Printer Repair Specialist (PRS)

Nicaragua Use Zebra's Repair Order Portal  to submit repair requests.

Contact Zebra's local Certified Repair Partner:

ECCSA DE NICARAGUA S.A.
Ave. Principal Altamira No. 195, al lado de SYDITEK
Managua, Nicaragua
Código Postal: 14027

Contact Number: +505 2224-4567

Contact a local provider of Zebra printer repairs (PRS)

Find a Printer Repair Specialist (PRS)

Panama Use Zebra's Repair Order Portal  to submit repair requests.

Contact Zebra's local Certified Repair Partner:

Electrónica, Computación y Comunicaciones S.A.
Parque Lefevre, Ave. Santa Elena y Calle 9na,
Edif. Forroauto, Local #2  Panama City, Panama

Contact Number: +507 222-2292

Contact a local provider of Zebra printer repairs (PRS)

Find a Printer Repair Specialist (PRS)

Puerto Rico Use Zebra's Repair Order Portal  to submit repair requests.

Contact Zebra's local Certified Repair Partner:

Multisystems Inc.
239 Arterial Hostos Ave.
Capital Center Bldg. South Tower Ste 104
Hato Rey, Puerto Rico 
Código Postal: 00918

Contact Number: +1 78-7751-2720

Contact a local provider of Zebra printer repairs (PRS)

Find a Printer Repair Specialist (PRS)

Paraguay  Use Zebra's Repair Order Portal  to submit repair requests.

Contact Zebra's local Certified Repair Partner:

HPTI Sistemas y Equipamientos S.A.
Av. Choferes del Chaco 871
Asunción, Paraguay

Contact Number: +595 2160-1020

Please note, for per incident (billable) repairs of Psion devices, please contact a local provider of Zebra repairs. Find a Repair Partner

Contact a local provider of Zebra printer repairs (PRS)

Find a Printer Repair Specialist (PRS)

Peru Use Zebra's Repair Order Portal  to submit repair

Contact Zebra's local Certified Repair Partner:

DMS Perú S.A.C.
Av. Arequipa 2995, San Isidro, Lima, Peru
Código Postal: 15046

Contact Number: +511 705-2400  

Contact a local provider of Zebra printer repairs (PRS)

Find a Printer Repair Specialist (PRS)

Uruguay Use Zebra's Repair Order Portal  to submit repair requests.

Contact Zebra's local Certified Repair Partner:

Geocom Uruguay S.A.
Dionisio Oribe 3071 Montevideo, Uruguay
Código Postal: 11600

Contact Number: +598 2481-7777 

Contact a local provider of Zebra printer repairs (PRS)

Find a Printer Repair Specialist (PRS)

All Other Latin America Countries Contact a Local Provider of Zebra Repairs
Find a Repair Partner

Login to Zebra's Repair Order Portal

Returning User:

One-time registration is required for the Repair Order Portal, even if you have registered for other Zebra sites.
A temporary password will be emailed to you within 24 hours.


 
Additional Repair Portal Resources
Need Help?

Answers to common repair portal questions 

For help with a new repair request or existing repair order:

For help with registration or accessing the portal:


 
Multiple Repairs? Save Time with Bulk Loading
Join Us For a Live Training Session

Zebra’s standard process for requesting repair return requests is to use the Repair Order Portal above. On an exception basis, partners and customers may use the following manual process:

  1. Download the Repair Form .zip file
  2. Email the completed form to the email address stated on the Repair Form
  3. A Zebra agent will create a Repair Order (RMA) number for your request
  4. Print and attach the shipping manifest received from Zebra support to your device before shipping

Additional instructions can be found in the download file.

We encourage you to register for the Repair Order Portal for future repair requests to avoid delays in processing requests.