Not Yet Registered to Use the Repair Order Portal?
Zebra’s standard process for requesting repair return requests is to use the Repair Order Portal above. We strongly encourage you to use the portal to avoid delays in processing requests. On an exception basis, partners and customers may use the following manual process:
- Download the Repair Returns Form for your country below
- Email the completed form to the email address stated on the Repair Returns Form.
- A Zebra agent will create a Service Order (RMA) number for your request
- Print and attach the shipping manifest received from Zebra support to your device before shipping
When completing the form, you will need to provide to Zebra a problem code or a problem description that most closely reflects the primary issue you are having with your device. For Mobile Computers and Scanners you can download a list of problem codes at the link below.