Online RMA - Europe, Middle East and Africa

NOTE: Zebra is preparing to further integrate many of our core systems, processes, and tools on 1 May, 2017. Please note the following information and changes:

  • Temporary System Downtime: Consequently, repair orders will be accepted through 11 PM GMT on 27 April 2017, and will resume at the start of business on 1 May, 2017. During this outage period and for a short time after business operations resume, there may be a brief delay in order fulfillment and the completion of repairs. Additional outage detail is available here
  • Single Legal Entity: Zebra will consolidate all business operations into one single legal entity supporting EMEA. Effective 1 May, ensure all transactions with Zebra are submitted to the following legal entity: Zebra Technologies Europe Limited, Dukes Meadow, Millboard Road, Bourne End SL8 5XF, United Kingdom 
  • Currency Changes: As of 1 May 2017, Zebra Technologies Europe Limited will quote, invoice, and receive payments in the following currencies for all transactions with Zebra: Pound Sterling (GBP), Euro (EUR), and U.S. Dollar (USD). 
  • Pricing for Billable Repairs: Effective 1 May 2017, Zebra’s global policy for quotation of billable repairs will change. Repair quotations will be based upon Zebra’s Tier 3 flat-rate repair prices, which represent the maximum potential repair costs for a device. Upon completion of the quoted repair, an invoice will be generated based on the actual parts and labour required. 

Additional Information: A full description of the changes coming in May is provided in the Guide to Business Changes for Customers in EMEA at the following link: EMEA Customer Guide

Zebra’s online Repair Order Portal makes submitting repair return (RMA) requests easy and convenient for partners, customers with an established financial relationship with Zebra, and other customers who have existing Zebra service contract agreements*.

Portal features include:

  • Around-the-clock access
  • Instantaneous provision of an RMA number
  • Receive and approve RMA quotations online (for repairs outside of warranty or contract coverage)
  • View the status of individual device repairs
  • Printable shipping documents and instructions
  • Shipment tracking
  • Basic repair statistics
  • Scheduling of device pickup / collection (for customers subscribed to this service)
  • Available in English, French, Italian, German, Spanish, Dutch, Swedish and Russian

* If your company does not already have a service account set up with Zebra Technologies, please contact your supplier to arrange for the repair of your device(s).

Returning Users

Login to the RMA Portal

Your user ID and password enable you to create and manage online repair requests. 

New User Registration

For new users, the simple, one-time registration process is quick, and setup is typically completed within 24 hours or less. You will receive a user ID and password to access the portal.

NOTE: We are currently unable to accept new user registrations until the launch of the new Repair Order Portal on May 1. Until that time, you may obtain repair authorizations from our Zebra Help Desk at 1-800-653-5350. We apologize for any inconvenience.

Instructions to Initiate Your Repair Online

The RMA Portal is very user-friendly and intuitive. We have created a quick guide to initiating an online repair request: 

Detailed Instructions

For those users who would like additional information.



Not yet registered to use the Repair Order Portal?

Zebra’s standard process for requesting repair return requests is to use the Repair Order Portal above. We strongly encourage you to use the portal to avoid delays in processing requests. On an exception basis, partners and customers may use the following manual process:

 

  1. Download the Repair Returns Form for your country below
  2. Email the completed form to EMEA.ccc@zebra.com
  3. A Zebra agent will return an updated form to you with an RMA #
  4. Print and attach the updated form to your device before shipping

 

When completing the form, you will need to provide to Zebra a problem code that most closely reflects the primary issue you are having with your device. You can download a list of problem codes at the link below.

 

How to Request Accessories Under Comprehensive Coverage

For Repairs in other Regions