Online RMA - Europe, Middle East and Africa

The Online Repair Request (RMA) portal is convenient, easy to use and provides:

  • Around-the-clock access
  • Status updates
  • RMA quotation approval
  • Shipment tracking
  • Collection service
  • Repair statistics
  • Printable shipping documents

Available in English, French, Italian, German, Spanish, Dutch, Swedish and Russian.

Register for an Online Repair Request (RMA)

The one-time registration sets up your account with a user ID and password. login credentials will not allow access to the repair portal.

Login to the RMA Portal 

Your user ID and password enable you to create and manage online repair requests. login credentials will not allow access to the repair portal.

Instructions to Initiate Your Repair Online

We have created a guide for initiating an online repair request. 

Read Guide

Additional language guides:

Not registered with the Online Repair Request system? We provide these forms as alternative, but we recommend registering with the request system.

To initiate a request for a contracted repair:

  1. Please download and fill out the repair return form for your country.
  2. Please attach the form to your unit(s).

How to Request Accessories Under Comprehensive Coverage

For Repairs in other Regions