Online Repair Request

Printers, Mobile Computers and Scanners: U.S. and Canada

Effective now in Canada, the transition of mobile computer and scanning device repairs to a new repair partner is underway. The transition will occur by product family and continues over a period of several months. To ensure devices are sent to the correct location, customers should always use shipping instructions provided by Zebra with return authorizations (RMAs). These changes do not impact repairs in the United States. Click here to access additional information.

Use the Repair Order Portal to submit repair return requests for printers. It's easy, convenient, fast, and accurate!


Need an account?

One-time registration is required for the Portal, even if you are set up for other Zebra sites. A temporary password will be emailed to you within 24 hours.


Zebra’s standard process for requesting repair return requests is to use the Repair Order Portal above. We strongly encourage you to use the portal to avoid delays in processing requests. On an exception basis, partners and customers may use the following manual process:

  1. Download the Repair Form .zip file below
  2. Email the completed form to the email address stated on the Repair Form
  3. A Zebra agent will create a Repair Order (RMA) number for your request
  4. Print and attach the shipping manifest received from Zebra support to your device before shipping

Additional instructions can be found in the download file.

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