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Task Management Streamlines Workflows Across Industries
- Retail
- Banking
- Hospitality
Intelligent Orchestration for Flawless Frontline Execution
- Tasks
- Walks
- Messaging
- Docs
- Forms
- BI
- Integration & Orchestration (IO)
- Agents
Tasks
Built for the Frontline. Proven for the Bottom Line.
Great frontline experiences drive great customer experiences. Workcloud Task Management removes daily friction for your associates, giving them the exact tools to execute with confidence while providing managers the visibility to lead effectively.
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Eliminate the Guesswork
Eliminate the Guesswork
Give every associate a clear path to success. The platform provides a personalized, modern digital workspace that automatically prioritizes their daily tasks, so they always know exactly what high-value work to tackle next.
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Protect Teams from Burnout
Protect Teams from Burnout
Keep workloads fair, manageable, and equitable. Workcloud Task Management focuses on planning, scheduling, and reserving workload capacity for designated resource types while providing real-time calendar and report visibility to prevent overloading associates or locations.
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A Single-Pane Frontline Experience
A Single-Pane Frontline Experience
Stop app fatigue and hardware juggling. Equip your workforce with a consumer-grade, intuitive interface that consolidates daily tasks, digital checklists, and communication onto a single enterprise device. With personalized dashboards and prioritized to-do lists, associates spend less time navigating software and stay agile, heads-up, and focused on the customer.
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Guide Execution Step-by-Step
Guide Execution Step-by-Step
Empower even your newest hires to perform like seasoned professionals. With agentic AI on device, intuitive digital checklists, and guided on-site walks, associates have the step-by-step support they need to complete complex tasks confidently.
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Free Managers to Coach, Not Chase
Free Managers to Coach, Not Chase
Shift management from reactive tracking to proactive support. With real-time visibility and automated alerts for missed deadlines, managers can stop micromanaging checklists and focus on coaching associates through actual roadblocks.
Walks
Modern Site Walks & Intelligent Compliance
Ditch rigid lists. Workcloud Walk offers a flexible mobile inspection tool to navigate site reviews naturally, capture media proof, and trigger corrective workflows, turning passive audits into active brand protection.
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Navigate Walks Naturally with a Modern UX
Navigate Walks Naturally with a Modern UX
Move beyond static, question-by-question checklists. Field managers can navigate site walks dynamically within a seamless, friction-free mobile interface. Skip sections, jump back to previous areas, and capture high-resolution photos and video notes all on the fly,.
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Standardize and Scale Operational Excellence
Standardize and Scale Operational Excellence
Enforce total brand consistency across your entire footprint. Instantly deploy standardized, highly dynamic digital forms tailored to any department or initiative from loss prevention and safety standards to visual merchandising and seasonal compliance.
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Drive Automated, Closed-Loop Resolution
Drive Automated, Closed-Loop Resolution
Don’t just document failures—resolve them instantly. When a site walk flags a compliance gap, Workcloud Walk automatically generates a prioritized task, routes it to the right on-site associate, and tracks it through to verified completion.
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Transform Field Audits into Strategic Intelligence
Transform Field Audits into Strategic Intelligence
Go beyond compliance scores to uncover systemic operational trends. Access real-time, interactive dashboards that let you drill down into location-specific data, compare performance across peer groups, and pinpoint root-cause operational bottlenecks before they impact the bottom line.
Messaging
Real-Time Team Messaging & Collaboration
Unite your frontline with Workcloud Comm, a secure, real-time messaging platform bridging corporate directives and peer collaboration. Keep teams aligned and informed without the security risks of consumer chat apps.
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Frictionless, Consumer-Grade Chat
Frictionless, Consumer-Grade Chat
Ditch unsecured personal texting and fragmented personal messaging apps. Workcloud Comm offers an intuitive, secure chat experience that frontline workers adopt instantly because it looks and feels like the communication tools they already use.
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Precision Role & Location Targeting
Precision Role & Location Targeting
Stop spamming the floor with irrelevant notices. Pinpoint your communication by role, hierarchy, or specific location to ensure critical messages reach only the right individuals or teams at the right moment.
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Geo-Fenced Labor Compliance
Geo-Fenced Labor Compliance
Protect your workforce and your business. Built-in geo-fencing and message filtering ensure that off-shift associates only receive work communications when they are physically on-site, helping to keep your operations compliant with labor regulations.
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Actionable Insights & Read Verification
Actionable Insights & Read Verification
Establish true operational accountability. Track message open rates, monitor response times, and analyze engagement trends in real time so managers can lead by exception and verify that key corporate initiatives are being received and executed.
Docs
Contextual Knowledge, Delivered Instantly
Frontline teams need quick, accurate answers. Workcloud Docs is an active knowledge engine embedding visual guides, SOPs, and compliance updates into daily tasks, giving your team the exact answers they need to execute on the move.
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Contextual, Task-Linked Knowledge
Contextual, Task-Linked Knowledge
Eliminate the search entirely. Embed standard operating procedures (SOPs), safety guides, or visual merchandising layouts directly inside assigned tasks and site walks. Associates get one-tap access to the exact guide they need, precisely when and where they are executing the work.
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Mandatory Compliance Gates & Sign-Offs
Mandatory Compliance Gates & Sign-Offs
Ensure 100% policy adoption across your entire footprint. For critical regulatory changes, safety protocols, or recall procedures, lock work execution behind digital ”compliance gates."
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Hyper-Localized Governance
Hyper-Localized Governance
Reduce operational noise. Dynamically manage your document library so associates only see the resources relevant to their specific store layout, department, and role, while regional managers access high-level strategic playbooks. You maintain strict corporate governance while keeping the frontline workspace clean and focused.
Forms
Turn Frontline Data into Instant Operational Action
Eliminate manual paper checklists. Workcloud Forms replaces clunky processes with a mobile-first solution. Submitting a dynamic form instantly triggers automated routing and corrective tasks to keep operations agile and audit-ready.
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Trigger-to-Task Automated Workflows
Trigger-to-Task Automated Workflows
Don't let frontline issues sit idle in an inbox. Define custom rules that start the moment a form is submitted. Whether it’s an equipment failure or an incident report, Workcloud automatically routes the submission to the right department and generates trackable corrective tasks for speedy resolution.
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Frictionless Vendor & Maintenance Logging
Frictionless Vendor & Maintenance Logging
Ditch the messy clipboards and visitor logbooks. Streamline maintenance transitions by allowing third-party contractors and vendors to check in, log their work, and digitally sign off on completed repairs directly through an intuitive, paperless interface.
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Dynamic Form Creation with Zero-Lag Version Control
Dynamic Form Creation with Zero-Lag Version Control
Launch new initiatives across your entire footprint in minutes. Easily build, update, and deploy mobile-friendly forms with automatic version control that ensures every associate is always working from the most current, compliant version.
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Audit-Ready Cloud Archiving & Trend Spotting
Audit-Ready Cloud Archiving & Trend Spotting
Stop hunting through banker boxes of paper forms. Every submission is instantly categorized and securely archived in a searchable cloud database. Effortlessly track compliance histories, pull audit trails, and analyze submissions to pinpoint recurring issues before they impact your bottom line.
BI
AI-Driven Actionable Insights
Workcloud BI powered by Strategy unlocks deeper insights from your task management data, with the ability to leverage real-time data analysis and AI-powered reporting to make greater improvements to your store operations and your frontline’s performance.
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Enhanced Performance
Enhanced Performance
Access and process your data in real time, with better data optimization leading to more valuable insights into your frontline’s productivity and efficiency
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AI-Powered Reporting
AI-Powered Reporting
Leverage AI to expedite dashboard building, enable deeper insights, optimize scheduling data, and receive simplified explanations of reporting and data
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Outcome-Focused Insights
Outcome-Focused Insights
Make data-driven decisions instantly with comprehensive workflows delivering actionable insights, making it easier to focus on making high-value improvements to your labor forecasting and scheduling
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Modern UX
Modern UX
Utilize modern and easily navigable dashboards and reports, with the ability to customize for mobile and desktop
Workcloud IO
Orchestrate. Integrate. Accelerate.
Coordinate actions across multiple systems in a single, automated workflow with no manual hand-offs required. By connecting Workcloud Task or Sync to 200+ enterprise apps, IoT devices, and AI/ML services via certified connectors, you can convert complex integrations into low/no-code workflows—unlocking rapid ROI without heavy IT involvement.
Workflow Builder
- Drag-and-drop visual canvas for building multi-step automations
- Pre-built templates for common workflows
- Connect triggers, conditions, and actions across any integrated system
IFTTT Rules Engine
- If This, Then That logic for event-driven automation
- Set triggers across systems: tasks, alerts, etc.
- Chain conditional rules for exceptions and escalations automatically
200+ Certified Connectors
- Enterprise apps: SAP, Oracle, Salesforce, ServiceNow & more
- IoT and edge devices, cameras, sensors, and handheld scanners
- AI/ML services for cv, forecasting, and NLP
Monitoring & Resilience
- Built-in dashboards for real-time workflow health and SLA tracking
- Automatic retry logic and error handling to prevent disruptions
- Alerts and audit logs for IT and ops oversight
Agents
GenAI-Driven Frontline Intelligence
Workcloud Task Agent puts a GenAI co-pilot in associates' hands. Accessible via natural-language mobile prompts, it translates complex SOPs into instant, step-by-step guidance so floor teams don't have to pause work or hunt through manuals.
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Conversational SOP Retrieval
Conversational SOP Retrieval
Ditch the keyword-search struggle. Associates can simply ask questions in plain, natural language like "How do I reset the self-checkout?" or "What is our policy on returning opened items?” and receive immediate, guided, step-by-step answers pulled directly from your verified corporate database.
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Zero-Friction Workflow Integration
Zero-Friction Workflow Integration
Eliminate app fatigue and training bottlenecks. Workcloud Task Agent lives directly inside the messaging environment. Associates can retrieve answers, troubleshoot device issues, or verify procedures without ever leaving their active communication screen.
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Instant On-The-Spot Troubleshooting
Instant On-The-Spot Troubleshooting
Protect the customer experience by resolving floor issues instantly. Instead of pausing to look for a manager, Task Agent provides immediate guided instructions for handling equipment issues, inventory discrepancies, or visual merchandising layouts.
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Multilingual Accessibility
Multilingual Accessibility
Bridge the translation gap and onboard seasonal staff in record time. Task Agent can translate complex corporate terminology and technical manuals into clear, simplified tasks in the associate's preferred language, boosting confidence and accuracy.
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Frees Managers to Lead, Not Direct
Frees Managers to Lead, Not Direct
Stop treating store managers like walking search engines. By putting self-service, audited answers in the hands of every associate, Task Agent slashes repetitive "how-to" questions, allowing floor leaders to focus on high-value coaching and strategic execution.
[Workcloud Real-Time Task Management] simplifies the life of store managers. They’re able to focus on the most important things that provide our guests the best service.
See Zebra Solutions in Action
Success Story
Office Depot Increases Task Completion Rate by 42% with Zebra Solutions
Office Depot enhanced its operational efficiency by integrating Zebra's Workcloud software and mobile devices, improving its on-time task completion rate. The retailer aimed to adapt to evolving customer and employee needs, streamline operations and provide superior service.
Success Story
United Pacific Utilizes Zebra Workcloud Task Management to Meet Evolving Customer Expectations
United Pacific, and its company-operated stores, Rocket®, is a leading gas station and convenience store chain with hundreds of retail locations across 10 states. As customer expectations have evolved significantly over the past few years, the company has responded by diversifying its product offerings and modernizing communication methods.
Success Story
Currys Streamlines Task Execution Across 296 Stores and Saves 900 Management Hours with Zebra Workcloud
Currys is a leading tech and electronics retailer in the UK, known for its innovation, exceptional customer service and wide range of consumer electronics and home appliances. With 296 retail stores across the UK and Ireland, Currys serves as a go-to destination for tech enthusiasts.
Success Story
Rack Room Shoes Maintains 95% Task Completion Rate Amid 4x Volume Increase
Rack Room Shoes, a leading footwear retailer, has modernized its operations by implementing Zebra’s Workcloud Task Management and mobile solutions. The company previously relied on an email-based system, making it difficult to manage changing directives and track task completion.
Awards
Recognizing Zebra
Partner with an industry leader with more than 50 years of field-proven expertise
Zebra Technologies Ranked #1 in Usability and as a Leader in the Nucleus Research Task Management Value Matrix
Access the Nucleus Research analysis featuring Zebra’s Workcloud Enterprise Collaboration Suite.
Empower Associate Performance, All in One Place
Overhaul your performance and maximize your workforce potential with integrated solutions.
