Zebra OneCare for Printers

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Maximize the availability and
productivity of your printers

With Zebra OneCare you choose the service level you need with our Premier service being fully customizable, allowing you to create a package that meets the unique needs of your business.  

If it's broken, we'll fix it.  We make it fast and easy — anytime of day or night.

And our experts speak your language — with 16 languages, we're ready to support associates in just about every corner of the world.

Zebra OneCare Printers Fact Sheet

  Take Our Zebra OneCare Printer User Survey

  TSS Fact Sheet


Levels of Service

Technical & Software Support (TSS)

For customers who only require access to software updates and higher levels of support:

• Dedicated phone line for support;
• 8x5 base availability with 4 hour response time;
• Priority call handling with defined escalation process.


Essential

Our foundational service offering, with comprehensive coverage that includes:

• Printer cleaning and adjustment;
• Technical support during your local business hours;
3-day turnaround time on repairs;
•User assessment and learning resources help you educate your users on how to use our devices;
On-Site Service: We can dispatch a technician to your facility to troubleshoot and resolve issues for the most critical situations.


Select

Higher level of care, delivering more capabilities:

Replacement Service:  If a device needs repair, we ship out a replacement as soon as you notify us — before we receive your broken unit. We’ll even commission your printer settings and label formats so your printer is ready to use on arrival; 
24/7:  No matter what time of the day or night you have a problem, our experts are ready to help. Select service provides a technical support help desk with 24x7 availability; 
Asset Visibility:  Want visibility to better manage assets within your environment? Our cloud-based visibility service option, powered by our Asset Visibility Platform, provides the location, condition and usage patterns of your LinkOS network enabled printers to enhance worker productivity.


Premier

The highest level of service provides:

• Deeper operational insight to streamline your operations;
• The option to choose the features you need;
• Customization of printer settings and software;
• Integration of 3rd party software and peripherals;
• Perform advanced diagnostics to meet your business needs.


At-A-Glance Comparison of Plans

STANDARD FEATURES
ESSENTIAL
SELECT
PREMIER
Term
3-5 years
3-5 years
Custom
Online access to operating system software
OS updates and upgrades
OS updates and upgrades
OS updates and upgrades
Support help desk
M-F, 8am-5pm local time
24x7 support
Dedicated
Comprehensive coverage, including printheads, normal wear and tear and accidental breakage

(Tabletop optional)

(Tabletop optional)

 
Online Return Material Authorization
(RMA) support

 

 

 
Services dashboard
Future
Future
Future
User assessment/access to online training
Custom
Spares pool management
N/A
Device Commissioning (application loading
and configuration management)
Optional
Custom
Repair turnaround time
3 business days from
depot receipt
Optional: next business day
Same day shipment of
replacement device
Same day
Return shipping
Standard: ground
Optional: next business day
Next business day
Same day
Onsite Service — Tabletop printers
Optional
Optional
Custom
Visibility service
Optional
Optional
Hosted Device Management service
Optional
Optional
Battery Maintenance and Refresh services
Optional
Optional
Custom
NOTE: Services and Service availability may differ by region. Please contact your Zebra sales representative for details.
To view Zebra’s product warranty, please visit https://www.zebra.com/us/en/support-downloads/warranty/product-warranty.html.
No warranties, expressed or implied, are given, and Zebra expressly disclaims all other warranties, including and without limitation,
the implied warranties of merchantability and fitness for a specific purpose.
Part number: FS-ONECAREPR; 04/15. ©2015 ZIH Corp. ZEBRA, the Zebra head graphic and Zebra Technologies logo are trademarks of ZIH Corp, registered in many jurisdictions worldwide. Offers subject to contract. All rights reserved. All other trademarks are the property of their respective owners.