Zebra OneCare Printer Service

Zebra OneCare printer service representative on headset in call center
Logo for Zebra OneCare printer service and repair

Achieve maximum uptime and peak performance with Zebra OneCare Printer Service

We know printer availability is key to the success of your business. With Zebra OneCare service, you can ensure that your Zebra mobile, tabletop, desktop, card and kiosk printers are always online and ready for business, ensuring your critical processes and operations are performing at peak levels.

Zebra OneCare plans offer you unmatched support, right from the manufacturer — experts with unparalleled product knowledge. With two levels of comprehensive coverage to choose from — Essential and Select — you’ll find a Zebra OneCare offering that meets your service requirements and your budget. And, with a global team of experts speaking 17 languages, we are ready to meet your support needs, no matter where in the world your business is located.

Levels of Printer Service

Comprehensive Plans

Zebra OneCare Essential

Zebra OneCare Essential is our foundational printer service:

  • Support: Get telephone technical support during your local business hours, with 24/7 access to web self-service
  • 3-day depot turnaround repair time: Full comprehensive coverage including printer cleaning and adjustment, printheads, normal wear and tear and accidental breakage
  • Free return ground shipping
  • Software / firmware updates and upgrades
  • Optional features: Commissioning, next-business-day repair turnaround, battery maintenance and refresh as well as visibility services

Zebra OneCare Select

Best Coverage

If maximum uptime and operational efficiency are critical to your business, Zebra OneCare Select offers the highest level of care, delivering even more capabilities including:

  • All of the benefits provided with the Zebra OneCare Essential printer service, plus
  • Support: 24/7 access to live technical support
  • Expedited Replacement Service: If a device needs repair, we ship out a replacement as soon as you notify us — before we receive your broken unit. We also commission your printer settings and label formats so your device is ready to use right out of the box.
At-a-Glance Comparison
Standard Features Essential Select
Term 3-5 Years 3-5 Years
Online Access to Operating System Software  OS updates and upgrades OS updates and upgrades
Support Help Desk M-F, 8am-5pm local time 24/7 support
Comprehensive Coverage, Including Printheads, Normal Wear and Tear and Accidental Breakage

(tabletop optional)

(tabletop optional)

Online Return Material Authorization (RMA) Support
Spares Pool Management N/A
Device Commissioning (Application Loading and Configuration Management) Optional
Repair Turnaround Time

3 Business Days From Depot Receipt 

Optional: Next Business Day

Same Day Shipment of Replacement Device
Return shipping

Standard: ground

Optional: next business day

Next Business Day
Onsite Service - Tabletop Printers Optional Optional
Visibility Services Options (OVS, AVS) Optional Optional
Battery Maintenance and Refresh Services Optional
Optional
Specialized Coverage
Zebra OneCare SV

This special value level of service, available for a specific set of eligible printers*, is designed to give your printers and operations enhanced service levels that deliver protection well beyond warranty, ensuring your Zebra printing devices achieve maximum uptime and peak performance. With this level of service and support, you’ll receive:

  • Wear and tear coverage
  • 5-day turnaround time on repairs with free ground shipping on repair return
  • Live technical support during normal business hours with 24/7 access to self-service tools on the web

*Available for the following printer families: Desktop - GC Series printers, GK Series printers, GT Series printers, LP/TLP 2824 Series printers, ZD 400 Series printers; Mobile: EZ320, ZQ110

Technical and Software Support (TSS)

For customers who only require technical and software support, Zebra’s TSS printer service is available. Changes in your operational software, your wireless network or even your desktops can affect your operations, including printers. Zebra’s TSS service helps ensure optimal printer performance with:

  • A dedicated phone line for technical support
  • Access to the expertise of Zebra’s technical support professionals
  • Clear issue escalation process
  • Live technical support during normal business hours, with 4-hour response time
On-Site Printer Service

With Zebra’s on-site printer service, one call brings a Zebra-trained technician to your facility, fast. Using genuine Zebra parts, your on-site service technician will quickly return your Zebra printer to original specifications — and help return your operation to full productivity.

Learn More About Zebra OneCare Printer Service

NOTES: Services and service availability may differ by region. Please contact your Zebra sales representative for details.

To view Zebra’s product warranty, please visit https://www.zebra.com/us/en/support-downloads/warranty/product-warranty.html.

No warranties, expressed or implied, are given, and Zebra expressly disclaims all other warranties, including and without limitation, the implied warranties of merchantability and fitness for a specific purpose.