Zebra has been monitoring the coronavirus situation closely, and the health and safety of our employees, customers and channel partners remain our top priorities.
In accordance with recently updated government coronavirus directives, Zebra’s Repair Center in South Africa has now resumed repair operations for customers who have received appropriate certification from the government of South Africa.
As a result, for those customers, Zebra can receive, repair, and ship customer devices from our repair location in South Africa. Please note, the following important information for these authorized customers.
- You may now proceed to send or drop off devices to the repair depot. All repairs must be authorized by Zebra and include an authorization (RMA) number.
- Some customers may temporarily experience a slight extension in repair cycle times as our operations return to full capacity.
- If your unit was previously received at the Repair Center, the repair of your device will resume, and we will return your device as quickly as possible.
- We are now able to fulfill Zebra OneCare Select, Essential, Special Value, and Per Incident Repair service requests, and perform warranty repairs and special project work.
- While on premises and performing repair operations, each employee will fully comply with Government guidance, and we have implemented appropriate health and safety measures in support of these operations.
- Given the rapidly evolving situation, we are receiving questions about how our devices should be cleaned in order to best protect the front-line workers using them in hospitals, warehouses, stores, routes and more. We encourage you to visit our Sanitize for Safety page on Zebra.com to learn more.
- Subscribe to Receive Repair Status Notifications so you can easily track the repair status of your device. Visit the Repair Status Information page on Zebra.com to learn more.