TEMPORARY ZEBRA REPAIR DEPOT CLOSURES, LIMITED OPERATIONS, AND OTHER OPERATIONAL SAFETY REQUIREMENTS RELATED TO THE CORONAVIRUS

Zebra’s repair depots in the following locations are temporarily closed or have limited or modified operations due to current government directives or operational safety requirements related to COVID-19. Thank you for your understanding. All other Zebra repair locations are operating normally. For additional information, click on the link for your location below. 

APAC

+ INDONESIA (DEPOT HAS REOPENED)

Protecting the health and safety of our employees, customers and channel partners is our top priority, and our hearts go out to all impacted by the coronavirus COVID-19 outbreak.

In accordance with recently updated government coronavirus directives, Zebra’s Repair Center in Indonesia has now resumed standard operations. As a result, Zebra is once again able to receive, repair, and ship customer devices from our repair location in Indonesia.

Please note the following important information:

  • You may now proceed to send devices to the repair depot.
  • Some customers may temporarily experience a slight extension in repair cycle times as our operations return to full capacity.
  • If your unit was previously received at the Repair Center, the repair of your device will resume, and we will return your device to you as quickly as possible.
  • We are now able to fulfill Zebra OneCare Select, Essential, Special Value, and Per Incident Repair service requests, and perform warranty repairs and special project work.
  • Appropriate safety measures are in place to protect our employees and our customers.
  • Given the rapidly evolving situation, we are receiving questions about how our devices should be cleaned in order to best protect the front-line workers using them in hospitals, warehouses, stores, routes and more. We encourage you to visit our Sanitize for Safety page on Zebra.com to learn more.
  • Subscribe to Receive Repair Status Notifications so you can easily track the repair status of your device. Visit the Repair Status Information page on Zebra.com to learn more.

+ VIETNAM (DEPOT IS CLOSED)

In compliance with current government directives related to COVID-19, Zebra’s repair depot in Vietnam is temporarily closed. As a result, we are currently unable to receive, repair, or ship customer devices in this country.

Please note the following important information: 

  • At this time, we are unable to fulfill Zebra OneCare Select, Essential, Special Value, or Per Incident Repair service requests, or perform warranty repairs or special project work.
  • Therefore, please do not send or drop off devices to the repair depot until further notice.
  • If you have already shipped your device to Zebra, depending upon current transportation carrier limitations, the package may be returned to you unopened and unrepaired. In that case, please hold your device until further notice. 
  • If your unit was previously received at the Repair Center, the repair of your device will be on-hold until the government allows us to resume normal operations, at which point we will complete your repair and return your device to you.
  • Zebra will notify you when our normal repair operations resume, and you can begin shipping devices to us again
  • Zebra’s Repair Help Desk agents are available for assistance. For limited emergency service, if available, we may be able to provide out-of-country fulfillment alternatives for healthcare and other essential service customers. Please use your normal email or in-country phone number to reach the help desk.
  • Technical Support agents are available for non-repair related assistance through normal channels. 

 

+ JAPAN (Device Cleaning Required Prior to Shipment to Repair Depot)

Effective immediately, all such mobile computer and scanning devices must be cleaned according to the instructions below. Otherwise, non-compliant packages will be quarantined for 72 hours before the device can be received for repair.

Cleaning Instructions for Mobile Computer and Scanning Devices

  • Wipe the device using alcohol wipes or a dust-free soft cloth moistened with isopropyl alcohol-based cleaner.
  • Do not apply liquid directly to the device. Dampen a soft cloth or use pre-moistened wipes.
  • Do not wrap the device in the cloth or wipe, but gently wipe the unit.
  • Be careful not to let liquid pool around the display window or other places.

Packaging Instructions

  • On the outside of the package, affix a label or write clearly a note indicating that “Enclosed devices have been cleaned.”
  • Failure to mark packages appropriately will result in a 72-hour package quarantine prior to repair.

Additional Important Information

  • Devices that are already in-transit to the repair depot may experience a 72-hour delay in the repair process.
  • Zebra’s Repair Help Desk agents are available for assistance. Please use your normal email or phone number to reach the Help Desk.

+ Malaysia (Depot has reopened)

Protecting the health and safety of our employees, customers and channel partners is our top priority, and our hearts go out to all impacted by the coronavirus COVID-19 outbreak.

In accordance with recently updated government coronavirus directives, Zebra’s Repair Center in Malaysia has now resumed standard operations. As a result, Zebra is once again able to receive, repair, and ship customer devices from our repair location in Malaysia.

Please note the following important information:

  • You may now proceed to send devices to the repair depot.
  • Some customers may temporarily experience a slight extension in repair cycle times as our operations return to full capacity.
  • If your unit was previously received at the Repair Center, the repair of your device will resume, and we will return your device to you as quickly as possible.
  • We are now able to fulfill Zebra OneCare Select, Essential, Special Value, and Per Incident Repair service requests, and perform warranty repairs and special project work.
  • Appropriate safety measures are in place to protect our employees and our customers.
  • Given the rapidly evolving situation, we are receiving questions about how our devices should be cleaned in order to best protect the front-line workers using them in hospitals, warehouses, stores, routes and more. We encourage you to visit our Sanitize for Safety page on Zebra.com to learn more.
  • Subscribe to Receive Repair Status Notifications so you can easily track the repair status of your device. Visit the Repair Status Information page on Zebra.com to learn more.

+ PHILIPPINES (DEPOT HAS REOPENED)

Protecting the health and safety of our employees, customers and channel partners is our top priority, and our hearts go out to all impacted by the coronavirus COVID-19 outbreak.

In accordance with recently updated government coronavirus directives, Zebra’s Repair Center in the Philippines has now resumed standard operations. As a result, Zebra is once again able to receive, repair, and ship customer devices from our repair location in the Philippines.

Please note the following important information:

  • You may now proceed to send devices to the repair depot.
  • Some customers may temporarily experience a slight extension in repair cycle times as our operations return to full capacity.
  • If your unit was previously received at the Repair Center, the repair of your device will resume, and we will return your device to you as quickly as possible.
  • We are now able to fulfill Zebra OneCare Select, Essential, Special Value, and Per Incident Repair service requests, and perform warranty repairs and special project work.
  • Appropriate safety measures are in place to protect our employees and our customers.
  • Given the rapidly evolving situation, we are receiving questions about how our devices should be cleaned in order to best protect the front-line workers using them in hospitals, warehouses, stores, routes and more. We encourage you to visit our Sanitize for Safety page on Zebra.com to learn more.
  • Subscribe to Receive Repair Status Notifications so you can easily track the repair status of your device. Visit the Repair Status Information page on Zebra.com to learn more.

EMEA

+ SOUTH AFRICA (REOPENED FOR CUSTOMERS WITH CERTIFICATION FROM THE GOVERNMENT OF SOUTH AFRICA)

Zebra has been monitoring the coronavirus situation closely, and the health and safety of our employees, customers and channel partners remain our top priorities.

In accordance with recently updated government coronavirus directives, Zebra’s Repair Center in South Africa has now resumed repair operations for customers who have received appropriate certification from the government of South Africa.

As a result, for those customers, Zebra can receive, repair, and ship customer devices from our repair location in South Africa. Please note, the following important information for these authorized customers.

  • You may now proceed to send or drop off devices to the repair depot. All repairs must be authorized by Zebra and include an authorization (RMA) number.
  • Some customers may temporarily experience a slight extension in repair cycle times as our operations return to full capacity.
  • If your unit was previously received at the Repair Center, the repair of your device will resume, and we will return your device as quickly as possible.
  • We are now able to fulfill Zebra OneCare Select, Essential, Special Value, and Per Incident Repair service requests, and perform warranty repairs and special project work.
  • While on premises and performing repair operations, each employee will fully comply with Government guidance, and we have implemented appropriate health and safety measures in support of these operations. 
  • Given the rapidly evolving situation, we are receiving questions about how our devices should be cleaned in order to best protect the front-line workers using them in hospitals, warehouses, stores, routes and more. We encourage you to visit our Sanitize for Safety page on Zebra.com to learn more.
  • Subscribe to Receive Repair Status Notifications so you can easily track the repair status of your device. Visit the Repair Status Information page on Zebra.com to learn more.

LATIN AMERICA (all repair depots have reopened)

+ BOLIVIA (DEPOT HAS REOPENED)

Protecting the health and safety of our employees, customers and channel partners is our top priority, and our hearts go out to all impacted by the coronavirus COVID-19 outbreak.

In accordance with recently updated government coronavirus directives, Zebra’s Repair Center in Bolivia has now resumed standard operations. As a result, Zebra is once again able to receive, repair, and ship customer devices from our repair location in Bolivia.

Please note the following important information:

  • You may now proceed to send or drop off devices to the repair depot.
  • Some customers may temporarily experience a slight extension in repair cycle times as our operations return to full capacity.
  • If your unit was previously received at the Repair Center, the repair of your device will resume, and we will return your device to you as quickly as possible.
  • We are now able to fulfill Zebra OneCare Select, Essential, Special Value, and Per Incident Repair service requests, and perform warranty repairs and special project work.
  • Appropriate safety measures are in place to protect our employees and our customers.
  • Given the rapidly evolving situation, we are receiving questions about how our devices should be cleaned in order to best protect the front-line workers using them in hospitals, warehouses, stores, routes and more. We encourage you to visit our Sanitize for Safety page on Zebra.com to learn more.
  • Subscribe to Receive Repair Status Notifications so you can easily track the repair status of your device. Visit the Repair Status Information page on Zebra.com to learn more.

+ Colombia (Depot has reopened)

Protecting the health and safety of our employees, customers and channel partners is our top priority, and our hearts go out to all impacted by the coronavirus COVID-19 outbreak.

In accordance with recently updated government coronavirus directives, Zebra’s Repair Center in Colombia has now resumed standard operations. As a result, Zebra is once again able to receive, repair, and ship customer devices from our repair location in Colombia.

Please note the following important information:

  • You may now proceed to send or drop off devices to the repair depot.

  • Some customers may temporarily experience a slight extension in repair cycle times as our operations return to full capacity.

  • If your unit was previously received at the Repair Center, the repair of your device will resume, and we will return your device to you as quickly as possible.

  • We are now able to fulfill Zebra OneCare Select, Essential, Special Value, and Per Incident Repair service requests, and perform warranty repairs and special project work.

  • Appropriate safety measures are in place to protect our employees and our customers.

  • Given the rapidly evolving situation, we are receiving questions about how our devices should be cleaned in order to best protect the front-line workers using them in hospitals, warehouses, stores, routes and more. We encourage you to visit our Sanitize for Safety page on Zebra.com to learn more.

  • Subscribe to Receive Repair Status Notifications so you can easily track the repair status of your device. Visit the Repair Status Information page on Zebra.com to learn more.

+ ECUADOR (DEPOT HAS REOPENED)

Protecting the health and safety of our employees, customers and channel partners is our top priority, and our hearts go out to all impacted by the coronavirus COVID-19 outbreak.

In accordance with recently updated government coronavirus directives, Zebra’s Repair Center in Ecuador has now resumed standard operations. As a result, Zebra is once again able to receive, repair, and ship customer devices from our repair location in Ecuador.

Please note the following important information: 

  • You may now proceed to send or drop off devices to the repair depot.
  • Some customers may temporarily experience a slight extension in repair cycle times as our operations return to full capacity.
  • If your unit was previously received at the Repair Center, the repair of your device will resume, and we will return your device to you as quickly as possible.
  • We are now able to fulfill Zebra OneCare Select, Essential, Special Value, and Per Incident Repair service requests, and perform warranty repairs and special project work.
  • Appropriate safety measures are in place to protect our employees and our customers. 
  • Given the rapidly evolving situation, we are receiving questions about how our devices should be cleaned in order to best protect the front-line workers using them in hospitals, warehouses, stores, routes and more. We encourage you to visit our Sanitize for Safety page on Zebra.com to learn more.
  • Subscribe to Receive Repair Status Notifications so you can easily track the repair status of your device. Visit the Repair Status Information page on Zebra.com to learn more.

+ EL SALVADOR (DEPOT HAS REOPENED)

Protecting the health and safety of our employees, customers and channel partners is our top priority, and our hearts go out to all impacted by the coronavirus COVID-19 outbreak.

In accordance with recently updated government coronavirus directives, Zebra’s Repair Center in El Salvador has now resumed standard operations. As a result, Zebra is once again able to receive, repair, and ship customer devices from our repair location in El Salvador.

Please note the following important information:

  • You may now proceed to send or drop off devices to the repair depot.
  • Some customers may temporarily experience a slight extension in repair cycle times as our operations return to full capacity.
  • If your unit was previously received at the Repair Center, the repair of your device will resume, and we will return your device to you as quickly as possible.
  • We are now able to fulfill Zebra OneCare Select, Essential, Special Value, and Per Incident Repair service requests, and perform warranty repairs and special project work.
  • Appropriate safety measures are in place to protect our employees and our customers.
  • Given the rapidly evolving situation, we are receiving questions about how our devices should be cleaned in order to best protect the front-line workers using them in hospitals, warehouses, stores, routes and more. We encourage you to visit our Sanitize for Safety page on Zebra.com to learn more.
  • Subscribe to Receive Repair Status Notifications so you can easily track the repair status of your device. Visit the Repair Status Information page on Zebra.com to learn more

+ HONDURAS (DEPOT HAS REOPENED)

Protecting the health and safety of our employees, customers and channel partners is our top priority, and our hearts go out to all impacted by the coronavirus COVID-19 outbreak.

In accordance with recently updated government coronavirus directives, Zebra’s Repair Center in Honduras has now resumed standard operations. As a result, Zebra is once again able to receive, repair, and ship customer devices from our repair location in Honduras.

Please note the following important information:

  • You may now proceed to send or drop off devices to the repair depot.
  • Some customers may temporarily experience a slight extension in repair cycle times as our operations return to full capacity.
  • If your unit was previously received at the Repair Center, the repair of your device will resume, and we will return your device to you as quickly as possible.
  • We are now able to fulfill Zebra OneCare Select, Essential, Special Value, and Per Incident Repair service requests, and perform warranty repairs and special project work.
  • Appropriate safety measures are in place to protect our employees and our customers.
  • Given the rapidly evolving situation, we are receiving questions about how our devices should be cleaned in order to best protect the front-line workers using them in hospitals, warehouses, stores, routes and more. We encourage you to visit our Sanitize for Safety page on Zebra.com to learn more.
  • Subscribe to Receive Repair Status Notifications so you can easily track the repair status of your device. Visit the Repair Status Information page on Zebra.com to learn more.

+ PANAMA (DEPOT HAS REOPENED)

Protecting the health and safety of our employees, customers and channel partners is our top priority, and our hearts go out to all impacted by the coronavirus COVID-19 outbreak.

In accordance with recently updated government coronavirus directives, Zebra’s Repair Center in Panama has now resumed standard operations. As a result, Zebra is once again able to receive, repair, and ship customer devices from our repair location in Panama.

Please note the following important information:

  • You may now proceed to send or drop off devices to the repair depot.
  • Some customers may temporarily experience a slight extension in repair cycle times as our operations return to full capacity.
  • If your unit was previously received at the Repair Center, the repair of your device will resume, and we will return your device to you as quickly as possible.
  • We are now able to fulfill Zebra OneCare Select, Essential, Special Value, and Per Incident Repair service requests, and perform warranty repairs and special project work.
  • Appropriate safety measures are in place to protect our employees and our customers.
  • Given the rapidly evolving situation, we are receiving questions about how our devices should be cleaned in order to best protect the front-line workers using them in hospitals, warehouses, stores, routes and more. We encourage you to visit our Sanitize for Safety page on Zebra.com to learn more.
  • Subscribe to Receive Repair Status Notifications so you can easily track the repair status of your device. Visit the Repair Status Information page on Zebra.com to learn more.

+ PERU (DEPOT HAS REOPENED)

Protecting the health and safety of our employees, customers and channel partners is our top priority, and our hearts go out to all impacted by the coronavirus COVID-19 outbreak.

In accordance with recently updated government coronavirus directives, Zebra’s Repair Center in Peru has now resumed standard operations. As a result, Zebra is once again able to receive, repair, and ship customer devices from our repair location in Peru.

Please note the following important information:

  • You may now proceed to send or drop off devices to the repair depot.
  • Some customers may temporarily experience a slight extension in repair cycle times as our operations return to full capacity.
  • If your unit was previously received at the Repair Center, the repair of your device will resume, and we will return your device to you as quickly as possible.
  • We are now able to fulfill Zebra OneCare Select, Essential, Special Value, and Per Incident Repair service requests, and perform warranty repairs and special project work.
  • Appropriate safety measures are in place to protect our employees and our customers.
  • Given the rapidly evolving situation, we are receiving questions about how our devices should be cleaned in order to best protect the front-line workers using them in hospitals, warehouses, stores, routes and more. We encourage you to visit our Sanitize for Safety page on Zebra.com to learn more.
  • Subscribe to Receive Repair Status Notifications so you can easily track the repair status of your device. Visit the Repair Status Information page on Zebra.com to learn more.