TEMPORARY ZEBRA REPAIR DEPOT CLOSURES, LIMITED OPERATIONS, AND OTHER OPERATIONAL SAFETY REQUIREMENTS RELATED TO THE CORONAVIRUS | Zebra

TEMPORARY ZEBRA REPAIR DEPOT CLOSURES, LIMITED OPERATIONS, AND OTHER OPERATIONAL SAFETY REQUIREMENTS RELATED TO THE CORONAVIRUS

下記地域のZebraリペアセンターは、COVID-19に関する現在の政府指令、あるいは業務上の安全対策のために、一時的に閉鎖、業務の制限、または業務内容の変更をいたします。ご迷惑をおかけいたしますが、ご理解とご協力をお願い申し上げます。これ以外の地域のZebraリペアセンターは、通常通り稼働いたします。詳細につきましては、下記よりお住まいの地域のリンクをクリックしてください。

APAC

+ 日本 (デポを修理するために出荷前にデバイスのクリーニングが必要)

COVID-19に関する業務上の安全対策といたしまして、弊社リペアセンターに修理機器をご送付いただく前にお客様にて機器の洗浄を実施くださるようご協力をお願い致します。

全てのデバイスにおいて下記の手順での消毒を、即時実施にてお願いさせていただきます。誠に恐れ入りますが、実施のない梱包箱は受領ならびに修理手順開始の前に72時間隔離保管させていただきます。

クリーニング方法

  • アルコール脱脂綿または、きれいな柔らかい布にイソプロピル アルコール系の洗浄剤を付けて、力を入れずにゆっくりと表面を拭いてください。
  • デバイスに液体を直接塗布しないでください。柔らかい布にしみ込ませて使用するか、ウェットティッシュを使用してください。
  • 布やウェットティッシュにデバイスをくるまず、力を入れずにゆっくりと表面を拭きます。
  • ディスプレイの周辺などに液体がたまらないように注意してください。

梱包方法

  • 梱包箱の外部に視認できる場所に「アルコール洗浄済み」と明記してください。
  • 恐れ入りますが、外装箱への明記が確認できない場合には、修理前に72時間保管させていただきます。

その他のご案内事項

  • すでにリペアセンター宛に発送された機器につきましては、修理工程に72時間の遅れが生じることをご了承ください。
  • お困りのこと、お問い合わせがございましたらZebra修理ヘルプデスク担当者が対応いたします。修理に関するご連絡と同じメール宛先まただ電話番号までご連絡ください。

+ マレーシア(デポが再開)

Protecting the health and safety of our employees, customers and channel partners is our top priority, and our hearts go out to all impacted by the coronavirus COVID-19 outbreak.

In accordance with recently updated government coronavirus directives, Zebra’s Repair Center in Malaysia has now resumed standard operations. As a result, Zebra is once again able to receive, repair, and ship customer devices from our repair location in Malaysia.

Please note the following important information:

  • You may now proceed to send devices to the repair depot.
  • Some customers may temporarily experience a slight extension in repair cycle times as our operations return to full capacity.
  • If your unit was previously received at the Repair Center, the repair of your device will resume, and we will return your device to you as quickly as possible.
  • We are now able to fulfill Zebra OneCare Select, Essential, Special Value, and Per Incident Repair service requests, and perform warranty repairs and special project work.
  • Appropriate safety measures are in place to protect our employees and our customers.
  • Given the rapidly evolving situation, we are receiving questions about how our devices should be cleaned in order to best protect the front-line workers using them in hospitals, warehouses, stores, routes and more. We encourage you to visit our Sanitize for Safety page on Zebra.com to learn more.
  • Subscribe to Receive Repair Status Notifications so you can easily track the repair status of your device. Visit the Repair Status Information page on Zebra.com to learn more.

+ フィリピン (デポが再開)

Protecting the health and safety of our employees, customers and channel partners is our top priority, and our hearts go out to all impacted by the coronavirus COVID-19 outbreak.

In accordance with recently updated government coronavirus directives, Zebra’s Repair Center in the Philippines has now resumed standard operations. As a result, Zebra is once again able to receive, and ship customer devices from our depot location in the Philippines. Please note the following important information:

  • You may now proceed to send devices to the depot.
  • Some customers may temporarily experience a slight extension in repair cycle times as our operations return to full capacity.
  • If your unit was previously received at the Repair Center, the repair of your device will resume, and we will return your device to you as quickly as possible.
  • We are now able to fulfill Zebra OneCare Select, Essential, Special Value, and Per Incident Repair service requests, and perform warranty repairs and special project work.
  • Given the rapidly evolving situation, we are receiving questions about how our devices should be cleaned in order to best protect the front-line workers using them in hospitals, warehouses, stores, routes and more. We encourage you to visit our Sanitize for Safety page on Zebra.com to learn more.
  • Subscribe to Receive Repair Status Notifications so you can easily track the repair status of your device. Visit the Repair Status Information page on Zebra.com to learn more.

EMEA

+ 南アフリカ(南アフリカ共和国政府から認定を受けたお客様向けに再開)

Zebra has been monitoring the coronavirus situation closely, and the health and safety of our employees, customers and channel partners remain our top priorities.

In accordance with recently updated government coronavirus directives, Zebra’s Repair Center in South Africa has now resumed repair operations for customers who have received appropriate certification from the government of South Africa.

As a result, for those customers, Zebra can receive, repair, and ship customer devices from our repair location in South Africa. Please note, the following important information for these authorized customers.

  • You may now proceed to send or drop off devices to the repair depot. All repairs must be authorized by Zebra and include an authorization (RMA) number.

  • Some customers may temporarily experience a slight extension in repair cycle times as our operations return to full capacity.

  • If your unit was previously received at the Repair Center, the repair of your device will resume, and we will return your device as quickly as possible.

  • We are now able to fulfill Zebra OneCare Select, Essential, Special Value, and Per Incident Repair service requests, and perform warranty repairs and special project work.

  • While on premises and performing repair operations, each employee will fully comply with Government guidance, and we have implemented appropriate health and safety measures in support of these operations.

  • Given the rapidly evolving situation, we are receiving questions about how our devices should be cleaned in order to best protect the front-line workers using them in hospitals, warehouses, stores, routes and more. We encourage you to visit our Sanitize for Safety page on Zebra.com to learn more.

  • Subscribe to Receive Repair Status Notifications so you can easily track the repair status of your device. Visit the Repair Status Information page on Zebra.com to learn more.

ラテンアメリカ (すべての修理デポが再開されました)

+ ボリビア(デポが再開)

Protecting the health and safety of our employees, customers and channel partners is our top priority, and our hearts go out to all impacted by the coronavirus COVID-19 outbreak.

In accordance with recently updated government coronavirus directives, Zebra’s Repair Center in Bolivia has now resumed standard operations. As a result, Zebra is once again able to receive, repair, and ship customer devices from our repair location in Bolivia.

Please note the following important information:

  • You may now proceed to send or drop off devices to the repair depot.
  • Some customers may temporarily experience a slight extension in repair cycle times as our operations return to full capacity.
  • If your unit was previously received at the Repair Center, the repair of your device will resume, and we will return your device to you as quickly as possible.
  • We are now able to fulfill Zebra OneCare Select, Essential, Special Value, and Per Incident Repair service requests, and perform warranty repairs and special project work.
  • Appropriate safety measures are in place to protect our employees and our customers.
  • Given the rapidly evolving situation, we are receiving questions about how our devices should be cleaned in order to best protect the front-line workers using them in hospitals, warehouses, stores, routes and more. We encourage you to visit our Sanitize for Safety page on Zebra.com to learn more.
  • Subscribe to Receive Repair Status Notifications so you can easily track the repair status of your device. Visit the Repair Status Information page on Zebra.com to learn more.

+ コロンビア(デポが再開)

Protecting the health and safety of our employees, customers and channel partners is our top priority, and our hearts go out to all impacted by the coronavirus COVID-19 outbreak.

In accordance with recently updated government coronavirus directives, Zebra’s Repair Center in Colombia has now resumed standard operations. As a result, Zebra is once again able to receive, repair, and ship customer devices from our repair location in Colombia.

Please note the following important information:

  • You may now proceed to send or drop off devices to the repair depot.
  • Some customers may temporarily experience a slight extension in repair cycle times as our operations return to full capacity.
  • If your unit was previously received at the Repair Center, the repair of your device will resume, and we will return your device to you as quickly as possible.
  • We are now able to fulfill Zebra OneCare Select, Essential, Special Value, and Per Incident Repair service requests, and perform warranty repairs and special project work.
  • Appropriate safety measures are in place to protect our employees and our customers.
  • Given the rapidly evolving situation, we are receiving questions about how our devices should be cleaned in order to best protect the front-line workers using them in hospitals, warehouses, stores, routes and more. We encourage you to visit our Sanitize for Safety page on Zebra.com to learn more.
  • Subscribe to Receive Repair Status Notifications so you can easily track the repair status of your device. Visit the Repair Status Information page on Zebra.com to learn more.

+ エクアドル(デポが再開)

In compliance with current government coronavirus directives, Zebra’s repair depots in Ecuador is temporarily closed as of March 16, 2020. As a result, we are currently unable to receive, repair, or ship customer devices in Ecuador. Zebra representatives continue to work closely with government officials and will reopen the depot as soon as safely and legally possible.

Please note the following important information:

  • At this time, we are unable to fulfill Zebra OneCare Select, Essential, Special Value, or Per Incident Repair service requests, or perform warranty repairs or special project work.
  • Therefore, please do not send or drop off devices to the repair depot until further notice.
  • If you have already shipped your device to Zebra, depending upon current transportation carrier limitations, the package may be returned to you unopened and unrepaired. In that case, please hold your device until further notice.
  • If your unit was previously received at the Repair Center, the repair of your device will be on-hold until the government allows us to resume normal operations, at which point we will complete your repair and return your device to you.
  • This page will be updated when our normal operations resume and customers can begin shipping devices to us again.
  • Zebra Repair Help Desk are available for assistance. For limited emergency service, we may be able to provide out-of-country fulfillment alternatives for healthcare and other essential service customers. Please use your normal email or in-country phone number to reach the help desk.
  • Technical Support agents are available for non-repair related assistance through normal channels.

+ エルサルバドル(デポが再開)

Protecting the health and safety of our employees, customers and channel partners is our top priority, and our hearts go out to all impacted by the coronavirus COVID-19 outbreak.

In accordance with recently updated government coronavirus directives, Zebra’s Repair Center in El Salvador has now resumed standard operations. As a result, Zebra is once again able to receive, repair, and ship customer devices from our repair location in El Salvador .

Please note the following important information:

  • You may now proceed to send or drop off devices to the repair depot.
  • Some customers may temporarily experience a slight extension in repair cycle times as our operations return to full capacity.
  • If your unit was previously received at the Repair Center, the repair of your device will resume, and we will return your device to you as quickly as possible.
  • We are now able to fulfill Zebra OneCare Select, Essential, Special Value, and Per Incident Repair service requests, and perform warranty repairs and special project work.
  • Appropriate safety measures are in place to protect our employees and our customers.
  • Given the rapidly evolving situation, we are receiving questions about how our devices should be cleaned in order to best protect the front-line workers using them in hospitals, warehouses, stores, routes and more. We encourage you to visit our Sanitize for Safety page on Zebra.com to learn more.
  • Subscribe to Receive Repair Status Notifications so you can easily track the repair status of your device. Visit the Repair Status Information page on Zebra.com to learn more

+ ホンジュラス(デポが再開)

Protecting the health and safety of our employees, customers and channel partners is our top priority, and our hearts go out to all impacted by the coronavirus COVID-19 outbreak.

In accordance with recently updated government coronavirus directives, Zebra’s Repair Center in Bolivia has now resumed standard operations. As a result, Zebra is once again able to receive, repair, and ship customer devices from our repair location in Bolivia.

Please note the following important information:

  • You may now proceed to send or drop off devices to the repair depot.
  • Some customers may temporarily experience a slight extension in repair cycle times as our operations return to full capacity.
  • If your unit was previously received at the Repair Center, the repair of your device will resume, and we will return your device to you as quickly as possible.
  • We are now able to fulfill Zebra OneCare Select, Essential, Special Value, and Per Incident Repair service requests, and perform warranty repairs and special project work.
  • Appropriate safety measures are in place to protect our employees and our customers.
  • Given the rapidly evolving situation, we are receiving questions about how our devices should be cleaned in order to best protect the front-line workers using them in hospitals, warehouses, stores, routes and more. We encourage you to visit our Sanitize for Safety page on Zebra.com to learn more.
  • Subscribe to Receive Repair Status Notifications so you can easily track the repair status of your device. Visit the Repair Status Information page on Zebra.com to learn more.

+ パナマ (デポが再開)

Protecting the health and safety of our employees, customers and channel partners is our top priority, and our hearts go out to all impacted by the coronavirus COVID-19 outbreak.

In accordance with recently updated government coronavirus directives, Zebra’s Repair Center in Panama has now resumed standard operations. As a result, Zebra is once again able to receive, repair, and ship customer devices from our repair location in Panama.

Please note the following important information:

  • You may now proceed to send or drop off devices to the repair depot.
  • Some customers may temporarily experience a slight extension in repair cycle times as our operations return to full capacity.
  • If your unit was previously received at the Repair Center, the repair of your device will resume, and we will return your device to you as quickly as possible.
  • We are now able to fulfill Zebra OneCare Select, Essential, Special Value, and Per Incident Repair service requests, and perform warranty repairs and special project work.
  • Appropriate safety measures are in place to protect our employees and our customers.
  • Given the rapidly evolving situation, we are receiving questions about how our devices should be cleaned in order to best protect the front-line workers using them in hospitals, warehouses, stores, routes and more. We encourage you to visit our Sanitize for Safety page on Zebra.com to learn more.
  • Subscribe to Receive Repair Status Notifications so you can easily track the repair status of your device. Visit the Repair Status Information page on Zebra.com to learn more.

+ ペルー(デポが再開)

Protecting the health and safety of our employees, customers and channel partners is our top priority, and our hearts go out to all impacted by the coronavirus COVID-19 outbreak.

In accordance with recently updated government coronavirus directives, Zebra’s Repair Center in Peru has now resumed standard operations. As a result, Zebra is once again able to receive, repair, and ship customer devices from our repair location in Peru.

Please note the following important information:

  • You may now proceed to send or drop off devices to the repair depot.
  • Some customers may temporarily experience a slight extension in repair cycle times as our operations return to full capacity.
  • If your unit was previously received at the Repair Center, the repair of your device will resume, and we will return your device to you as quickly as possible.
  • We are now able to fulfill Zebra OneCare Select, Essential, Special Value, and Per Incident Repair service requests, and perform warranty repairs and special project work.
  • Appropriate safety measures are in place to protect our employees and our customers.
  • Given the rapidly evolving situation, we are receiving questions about how our devices should be cleaned in order to best protect the front-line workers using them in hospitals, warehouses, stores, routes and more. We encourage you to visit our Sanitize for Safety page on Zebra.com to learn more.
  • Subscribe to Receive Repair Status Notifications so you can easily track the repair status of your device. Visit the Repair Status Information page on Zebra.com to learn more.