Staff Communications

Get The Message Through

DEVELOP A SMARTER, ENABLED ASSOCIATE  

Connect associates in your stores and workers in your distribution centers with integrated voice and data across devices and networks with Zebra’s Workforce Connect software.

Coordinated activity – oriented around real-time information – leads to efficient in-store operations and fulfillment. Tasks, work orders, text messages, and calls can be initiated, routed and escalated to help you get the most out of your staff. And, with every associate connected to each other and real-time information, they can make better decisions to respond to customer needs and improve the shopper experience.


SITUATION 

To keep store operations running effectively, managers need to coordinate associates’ work in real time.

They also need access to business systems, such as purchasing and inventory, and to voicemail and email. Without this, managers must spend much of the day tethered to a desk rather than on the floor, supervising associates and helping shoppers.

When a lack of integrated systems prevents store staff and distribution center interaction in real time, customer service issues take longer to resolve and sales are compromised.

SOLUTION

Our Staff Communications solution empowered by Zebra’s Workforce Connect software lets managers, associates and warehouse workers communicate clearly and reliably, and access applications with the device best suited to their job function.

With handheld computers in the store and wearable devices in the warehouse, the entire team can share information for better decisions and respond to changing conditions and evolving priorities, as well as easily access apps like task management, push-to-talk and inventory look-up, to meet the needs of demanding shoppers.

RESULTS

  • Facilitate in-store and warehouse communications for all workers, cost effectively
  • Efficiently manage the workforce
  • Minimize infrastructure expenses by leveraging your existing systems
  • Replace disruptive overhead paging with targeted, person-to-person communications



Recommended components for your solution

Each solution combines industry-leading hardware and accessories, custom software from our App Development Community, supplies to withstand the conditions of your manufacturing facility and the best partner network to implement and service.

Hardware

MC40 Touch Computer

Empower associates to help a customer make a buying decision, place an order for delivery or pickup, or ring up a sale — all without walking away. The MC40’s sleek design rivals the most popular consumer-style products on the outside and is pure business on the inside with enterprise-class durability and security.

Symbol TC70 Touch Computer

Help your employees better serve customers with a rugged, handheld computer that lets them communicate and get information in real time. They’ll appreciate the Android™ operating system, touch panel and data capture capabilities, and you’ll appreciate the enterprise-class security



Software

WORKFORCE CONNECT VOICE

Free your workforce from their desk phones with the Workforce Connect Voice client for Zebra mobile computers. No matter where your staff is inside your facility, they can access crucial business data, and place and receive PBX phone calls with comprehensive desk-phone functionality, using their mobile computers.

WORKFORCE CONNECT PPT EXPRESS

Deployed with a simple software download and set-up, Workforce Connect PTT Express is the fast, easy, cost-effective way to enable push-to-talk communications among multiple, disparate devices, including Zebra voice-capable mobile computers and barcode scanners, and enterprise voice devices.


STAGENOW

Overcome the challenges of preparing devices for use with StageNow. There's no need to manually initialize your settings and applications, or enroll devices in your Mobile Device Management solution, making it easy for organizations of all sizes to stage a handful or thousands of Android™ devices with a quick scan of a barcode or tap on an NFC tag.

MOBILITY EXTENSIONS

You want to use Android™ devices in your enterprise, but Android was built for the consumer world — until now. Mobility Extensions (Mx) adds a layer of features that are missing in mobile devices that run standard Android, features that make our Android-based mobile computers truly enterprise-ready.



Services

Zebra Services

Our services help you through each phase of your technology's lifecycle so you can plan your communications solution to fit your organization's current and future needs.

 

 

Zebra Will Help Design a Solution
to Better Meet Your Needs