LEOPOLDSDORF – July 27, 2016 - DPD, Austria’s leading parcel carrier, has automated its parcel shops’ processes to handle the increased workload resulting from the rise of e-commerce. DPD Austria selected Zebra Technologies Corporation (NASDAQ: ZBRA) to insure a smooth transition in its parcel stores and improve customer satisfaction.
Since integrating innovative technology from Zebra, DPD has doubled the number of its partner parcel shops throughout Austria. By using Zebra TC55 enterprise-class touch computers and GK420D desktop printers, DPD Austria is can now in real-time track and trace all package movement and wirelessly record and transfer all data to DPD Austria’s main database center.
- Cardseven Handelsunternehmen OG, DPD’s long-time partner, provided to each parcel store one Zebra TC55 computer and one Zebra GK420D printer, all protected by Zebra OneCare service guaranteeing that any faulty equipment is quickly replaced.
- Ignitix, a DPD partner and an expert in supply chain execution software, developed a bespoke software package which is integrated into the Zebra TC55 specifically for DPD Austria parcel stores. This allows store staff to more efficiently process parcels being dropped off for dispatch and collected by customers.
- With its intuitive touch screen and integrated scanner, the TC55 offers enterprise-grade functionality which has been easily adopted by store associates.
Alexander Staffa, IT director, DPD Austria
“As the leading parcel carrier in Austria, we are constantly looking for ways to develop our service to meet and exceed our customers’ needs such as convenient, flexible pick-up and drop-off options for packages. This solution allows our partner shops to serve our customers quickly, accurately and professionally.”
Kurt Fetscher, senior account manager, Zebra Technologies
“The deployment of our enterprise devices has significantly improved the service quality and customer satisfaction in the DPD Austria parcel shops. We are convinced that the upgrade to automated processes will continue to increase visibility, efficiency and profitability.”
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