Ferreira Costa Enhances Customer Experience, Supply Chain Operations with Zebra Mobile Computers

Ferreira Costa Enhances Customer Experience, Supply Chain Operations with Zebra Mobile Computers

TC20 mobile computers help increase sales, improve worker productivity and customer satisfaction

São Paulo – October 26, 2020 – Zebra Technologies Corporation (NASDAQ: ZBRA), an innovator at the front line of business with solutions and partners that deliver a performance edge, today announced that Ferreira Costa, one of the main home and personal care retailers in Brazil, is streamlining its distribution center and store operations with Zebra’s TC20 mobile computers.

Ferreira Costa deployed more than 650 enterprise-class Android™-based Zebra TC20 mobile computers to support its omnichannel strategy and equip its store and distribution center associates with the technology needed to improve the shopping experience. The mobile computing solution from Zebra has increased the efficiency of Ferreira Costa’s employees by providing all the necessary information in the palms of their hands to deliver better customer service while also offering suggested complementary products to help increase sales.

“Our goal was to adopt an innovative mobile computing solution equipped with a modern operating system capable of integrating key business operations with our original software applications,” said André Ferreira, CEO of Ferreira Costa. “With Zebra, Ferreira Costa has increased its profitability, improved workforce productivity and reduced time spent counting inventory. Most importantly, our store associates can provide our customers with a convenient, personalized shopping experience.”

Zebra’s TC20 touch mobile computers were selected for their stylish and intuitive smartphone-like design, reliability and long battery life. The integrated barcode scanning, push-to-talk and Zebra OneCare® support features empower those working on the front line of Ferreira Costa to delight their customers in new ways. Store associates are now able to quickly locate products, check prices and conduct mobile point of sale (MPOS) transactions, helping shoppers check-out faster. Previously, Ferreira Costa’s store associates were forced to move shoppers to the customer service desk, which led to unnecessary lines and waiting.

“With the on-demand economy and the rise of e-commerce and omnichannel fulfillment, companies are investing in Android-based mobile computing to modernize their operations and deliver better customer service,” said Vanderlei Ferreira, Country Manager of Zebra Technologies Brazil. “Zebra’s retail and supply chain solutions provide a performance edge to Ferreira Costa’s associates, transforming the customer experience while improving associate productivity and reducing operational costs.”

Ferreira Costa is also working with Zebra to increase worker efficiency in its distribution centers. The TC20 solution enables warehouse staff to pick inventory more accurately and rapidly fulfill online purchases, ensuring customers get the products they want, when they want and where they want it. Ferreira Costa’s dramatic improvement in supply chain efficiency in its distribution centers has allowed associates to spend more time on key strategic tasks for the business.

KEY TAKEAWAYS

  • Ferreira Costa deployed more than 650 enterprise-class Android™-based Zebra TC20 mobile computers to improve the in-store shopping experience along with distribution center and delivery operations.
  • The mobile computers from Zebra provide Ferreira Costa associates with accurate and real-time information where they need it most to deliver better customer service while offering suggested complementary products to help increase sales.
  • Ferreira Costa’s store associates are using the TC20 for price checking, mobile point of sale (MPOS) and faster check-out.
  • The solution has also allowed Ferreira Costa’s distribution center teams to pick inventory more accurately and quickly fulfill online purchases.

 

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ABOUT ZEBRA TECHNOLOGIES

Zebra (NASDAQ: ZBRA) empowers the front line in retail/ecommerce, manufacturing, transportation and logistics, healthcare, public sector and other industries to achieve a performance edge. With more than 10,000 partners across 100 countries, Zebra delivers industry-tailored, end-to-end solutions to enable every asset and worker to be visible, connected and fully optimized. The company’s market-leading solutions elevate the shopping experience, track and manage inventory as well as improve supply chain efficiency and patient care. In 2020, Zebra made Forbes Global 2000 list for the second consecutive year and was listed among Fast Company’s Best Companies for Innovators. For more information, visit www.zebra.com or sign up for news alerts. Participate in Zebra’s Your Edge blog, follow the company on LinkedInTwitter and Facebook

Media Contacts:

Diana Calderón 
Zebra Technologies
+57 3138021009
diana.calderon@zebra.com   

Marisa Maldonado
Edelman
+ 52 1 55 2890 0048
marisa.maldonado@edelman.com

ZEBRA and the stylized Zebra head are trademarks of Zebra Technologies Corporation, registered in many jurisdictions worldwide. All other trademarks are the property of their respective owners. ©2020 Zebra Technologies Corporation and/or its affiliates. All rights reserved.